Solved

Internet Explorer Add-In

Posted on 2010-09-07
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Last Modified: 2013-12-08
We have some software that had an add-in for Internet Explorer.  When the add-in is enabled and someone with local administrator privileges is logged in IE opens OK.

If the person logged on does not have local administrator rights and the add-in is enabled then Internet Explorer crashes and just comes up the message in the attached screenshot.

Unfortuantely we do not want the users to have local administrator rights.

We've setup a Software Restriction GPOs to allow and made sure the add-on is in the list of add-on management.

Internet Explorer Error
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Question by:Bolton09
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8 Comments
 
LVL 8

Expert Comment

by:pvlier
ID: 33619062
Which add-in is it? It seems more like a bug in the add-in
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LVL 2

Expert Comment

by:SiborgRaider
ID: 33619084
Have you contacted the software vendor, what is the software/addin?
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Author Comment

by:Bolton09
ID: 33619121
The software is called SANAKO Study 1200

As mentioned above Internet Explorer opens successfully if logged in with an account with local administrator privileges.
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LVL 8

Expert Comment

by:pvlier
ID: 33619164
You could try this patch:
http://www.sanako.com/Support/SANAKO_Study_1200/Downloads/SANAKO_Study_v._4.0_Correction_Patch_1.iw3
Otherwise try to contact Sanako about it... Just to be sure there isn't a gpo problem install it on a standalone system and run as non-admin
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LVL 65

Expert Comment

by:rockiroads
ID: 33619205
Does this addon connect to the internet and some server or anything like that?

I am not familiar with this addon but looking at their support site (http://www.sanako.com/Support/SANAKO_Study_1200.iw3) for clues, the first I found was this - maybe you can apply something similar, set it up to run as local admin. Probably not great but maybe their s/w only works with admin privileges. Might be worth talking to their support also?

http://www.sanako.com/Support/SANAKO_Study_1200/Knowledge_Base/What_to_do_if_students_and_tutor_are_not_able_to_connect_to_crossroad_server.iw3
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Author Comment

by:Bolton09
ID: 33620193
Thanks for the help.  Used the following patch and it seemed to fix the issue:

 http://www.sanako.com/Support/SANAKO_Study_500/Knowledge_Base/Study_4.2_BHO_patch_for_Internet_Explorer_8.iw3#

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