Solved

Internet Explorer Add-In

Posted on 2010-09-07
8
456 Views
Last Modified: 2013-12-08
We have some software that had an add-in for Internet Explorer.  When the add-in is enabled and someone with local administrator privileges is logged in IE opens OK.

If the person logged on does not have local administrator rights and the add-in is enabled then Internet Explorer crashes and just comes up the message in the attached screenshot.

Unfortuantely we do not want the users to have local administrator rights.

We've setup a Software Restriction GPOs to allow and made sure the add-on is in the list of add-on management.

Internet Explorer Error
0
Comment
Question by:Bolton09
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 8

Expert Comment

by:pvlier
ID: 33619062
Which add-in is it? It seems more like a bug in the add-in
0
 
LVL 2

Expert Comment

by:SiborgRaider
ID: 33619084
Have you contacted the software vendor, what is the software/addin?
0
 

Author Comment

by:Bolton09
ID: 33619121
The software is called SANAKO Study 1200

As mentioned above Internet Explorer opens successfully if logged in with an account with local administrator privileges.
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 8

Expert Comment

by:pvlier
ID: 33619164
You could try this patch:
http://www.sanako.com/Support/SANAKO_Study_1200/Downloads/SANAKO_Study_v._4.0_Correction_Patch_1.iw3
Otherwise try to contact Sanako about it... Just to be sure there isn't a gpo problem install it on a standalone system and run as non-admin
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33619205
Does this addon connect to the internet and some server or anything like that?

I am not familiar with this addon but looking at their support site (http://www.sanako.com/Support/SANAKO_Study_1200.iw3) for clues, the first I found was this - maybe you can apply something similar, set it up to run as local admin. Probably not great but maybe their s/w only works with admin privileges. Might be worth talking to their support also?

http://www.sanako.com/Support/SANAKO_Study_1200/Knowledge_Base/What_to_do_if_students_and_tutor_are_not_able_to_connect_to_crossroad_server.iw3
0
 

Author Comment

by:Bolton09
ID: 33620193
Thanks for the help.  Used the following patch and it seemed to fix the issue:

 http://www.sanako.com/Support/SANAKO_Study_500/Knowledge_Base/Study_4.2_BHO_patch_for_Internet_Explorer_8.iw3#

0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 33989924
Question PAQ'd, 500 points refunded, and stored in the solution database.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
A project that enables an administrator to perform actions within a user session context not just at the time of login but any time later on day(s) or week(s) later.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question