Solved

Internet Explorer Add-In

Posted on 2010-09-07
8
455 Views
Last Modified: 2013-12-08
We have some software that had an add-in for Internet Explorer.  When the add-in is enabled and someone with local administrator privileges is logged in IE opens OK.

If the person logged on does not have local administrator rights and the add-in is enabled then Internet Explorer crashes and just comes up the message in the attached screenshot.

Unfortuantely we do not want the users to have local administrator rights.

We've setup a Software Restriction GPOs to allow and made sure the add-on is in the list of add-on management.

Internet Explorer Error
0
Comment
Question by:Bolton09
8 Comments
 
LVL 8

Expert Comment

by:pvlier
ID: 33619062
Which add-in is it? It seems more like a bug in the add-in
0
 
LVL 2

Expert Comment

by:SiborgRaider
ID: 33619084
Have you contacted the software vendor, what is the software/addin?
0
 

Author Comment

by:Bolton09
ID: 33619121
The software is called SANAKO Study 1200

As mentioned above Internet Explorer opens successfully if logged in with an account with local administrator privileges.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 8

Expert Comment

by:pvlier
ID: 33619164
You could try this patch:
http://www.sanako.com/Support/SANAKO_Study_1200/Downloads/SANAKO_Study_v._4.0_Correction_Patch_1.iw3
Otherwise try to contact Sanako about it... Just to be sure there isn't a gpo problem install it on a standalone system and run as non-admin
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33619205
Does this addon connect to the internet and some server or anything like that?

I am not familiar with this addon but looking at their support site (http://www.sanako.com/Support/SANAKO_Study_1200.iw3) for clues, the first I found was this - maybe you can apply something similar, set it up to run as local admin. Probably not great but maybe their s/w only works with admin privileges. Might be worth talking to their support also?

http://www.sanako.com/Support/SANAKO_Study_1200/Knowledge_Base/What_to_do_if_students_and_tutor_are_not_able_to_connect_to_crossroad_server.iw3
0
 

Author Comment

by:Bolton09
ID: 33620193
Thanks for the help.  Used the following patch and it seemed to fix the issue:

 http://www.sanako.com/Support/SANAKO_Study_500/Knowledge_Base/Study_4.2_BHO_patch_for_Internet_Explorer_8.iw3#

0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 33989924
Question PAQ'd, 500 points refunded, and stored in the solution database.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Last week, our Skyport webinar on “How to secure your Active Directory” (https://www.experts-exchange.com/videos/5810/Webinar-Is-Your-Active-Directory-as-Secure-as-You-Think.html?cid=Gene_Skyport) provided 218 attendees with a step-by-step guide for…
This article outlines the process to identify and resolve account lockout in an Active Directory environment.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question