Bolton09
asked on
Internet Explorer Add-In
We have some software that had an add-in for Internet Explorer. When the add-in is enabled and someone with local administrator privileges is logged in IE opens OK.
If the person logged on does not have local administrator rights and the add-in is enabled then Internet Explorer crashes and just comes up the message in the attached screenshot.
Unfortuantely we do not want the users to have local administrator rights.
We've setup a Software Restriction GPOs to allow and made sure the add-on is in the list of add-on management.
If the person logged on does not have local administrator rights and the add-in is enabled then Internet Explorer crashes and just comes up the message in the attached screenshot.
Unfortuantely we do not want the users to have local administrator rights.
We've setup a Software Restriction GPOs to allow and made sure the add-on is in the list of add-on management.
pvlier
Which add-in is it? It seems more like a bug in the add-in
Have you contacted the software vendor, what is the software/addin?
ASKER
The software is called SANAKO Study 1200
As mentioned above Internet Explorer opens successfully if logged in with an account with local administrator privileges.
As mentioned above Internet Explorer opens successfully if logged in with an account with local administrator privileges.
You could try this patch:
http://www.sanako.com/Support/SANAKO_Study_1200/Downloads/SANAKO_Study_v._4.0_Correction_Patch_1.iw3
Otherwise try to contact Sanako about it... Just to be sure there isn't a gpo problem install it on a standalone system and run as non-admin
http://www.sanako.com/Support/SANAKO_Study_1200/Downloads/SANAKO_Study_v._4.0_Correction_Patch_1.iw3
Otherwise try to contact Sanako about it... Just to be sure there isn't a gpo problem install it on a standalone system and run as non-admin
Does this addon connect to the internet and some server or anything like that?
I am not familiar with this addon but looking at their support site (http://www.sanako.com/Support/SANAKO_Study_1200.iw3) for clues, the first I found was this - maybe you can apply something similar, set it up to run as local admin. Probably not great but maybe their s/w only works with admin privileges. Might be worth talking to their support also?
http://www.sanako.com/Support/SANAKO_Study_1200/Knowledge_Base/What_to_do_if_students_and_tutor_are_not_able_to_connect_to_crossroad_server.iw3
I am not familiar with this addon but looking at their support site (http://www.sanako.com/Support/SANAKO_Study_1200.iw3) for clues, the first I found was this - maybe you can apply something similar, set it up to run as local admin. Probably not great but maybe their s/w only works with admin privileges. Might be worth talking to their support also?
http://www.sanako.com/Support/SANAKO_Study_1200/Knowledge_Base/What_to_do_if_students_and_tutor_are_not_able_to_connect_to_crossroad_server.iw3
ASKER
Thanks for the help. Used the following patch and it seemed to fix the issue:
http://www.sanako.com/Supp
http://www.sanako.com/Supp
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