troubleshooting Question

Server 2008 R2 x64 failed disk in RAID-10 now blue screen/reboot during startup

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ActiontechKS asked on
Active DirectoryMicrosoft Legacy OSWindows Server 2008
24 Comments2 Solutions2203 ViewsLast Modified:
This server is fairly new, about 6 months old.  It's running Windows Server 2008 R2 x64, 8GB RAM and a RAID-10 comprised of 4x250GB SATA drives.  It's also the company's exchange server (2007.)  This weekend, around 7AM Sunday, something happened and a drive failed in the RAID array.  When we tried to boot the machine Sunday evening it wanted to go into repair mode.  Any time we attempt to start Windows in normal mode the machine blue screens with "Directory Services could not start because ... a device attached to the system is not functioning" and reboots.  You only see the blue screen if you disable auto-restart on error from the F8 boot menu.  This happens almost immediately after the mouse cursor appears during the boot-up process.  The computer will not boot in Safe Mode (any option) but will start in Active Directory Restore mode.

I have replaced the failed drive and am currently running the rebuild function of the RAID controller.  That should be done in an hour and a half, give or take.  I am also going to run the Intel PCT from EFI shell once the rebuild is complete to rule out any additional hardware problems.

I am attaching a picture of the blue screen error.

SFC /scannow was run, as was CHKDSK /F /R but did not change the blue screen/reboot situation.

Please let me know if additional details are needed or if you have any suggestions, and thank you in advance for the assistance.
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