troubleshooting Question

office 2007/2010 add-in (Netzoom 9)

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ChrisWillis asked on
Microsoft OfficeMicrosoft Visio
3 Comments1 Solution585 ViewsLast Modified:
Product:  Netzoom 9.3 from altima Tech
Product:  MS Office 2007 -or- 2010
OS:         Windows 7 ultimate x64

Problem:  Netzoom won't integrate with Visio.  The add-in won't register.

The head scratch:  Netzoom install works fine as long as computer is not a member of the domain.  Per Altima support have tried installing as admin, installed users/appdata/roaming, etc and program files, same thing.

The only real difference I can see between installs is on the non-domain member the "add-in" is registered in Visio and it's not in the domain member.  When i try to manually register it appears to work but never appears in the list.

Really looking for some insight where on the possible group policy setting that might effect the "Add-in" area of Visio 2007/2010.

of note:  My account is member of local admins group.  I have tried using a full enterprise admin account and no go...if I exempt the computer from all GP's it works...I know it's in the GP's just can't figure out where....
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