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office 2007/2010 add-in (Netzoom 9)

Posted on 2010-09-07
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Last Modified: 2012-05-10
Product:  Netzoom 9.3 from altima Tech
Product:  MS Office 2007 -or- 2010
OS:         Windows 7 ultimate x64

Problem:  Netzoom won't integrate with Visio.  The add-in won't register.

The head scratch:  Netzoom install works fine as long as computer is not a member of the domain.  Per Altima support have tried installing as admin, installed users/appdata/roaming, etc and program files, same thing.

The only real difference I can see between installs is on the non-domain member the "add-in" is registered in Visio and it's not in the domain member.  When i try to manually register it appears to work but never appears in the list.

Really looking for some insight where on the possible group policy setting that might effect the "Add-in" area of Visio 2007/2010.

of note:  My account is member of local admins group.  I have tried using a full enterprise admin account and no go...if I exempt the computer from all GP's it works...I know it's in the GP's just can't figure out where....
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Question by:ChrisWillis
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Scott Helmers earned 500 total points
ID: 33626791
Here's one thing to try... in essence, you'll manually register the add-in while running Visio with admin rights. It's not foolproof but I have seen it work.
  1. locate visio.exe, usually in
       "C:\Program Files\Microsoft Office\Office12\" for Visio 2007 and
       "C:\Program Files\Microsoft Office\Office14\" for Visio 2010
  2. right click on visio.exe and select "Run as Admin"
  3. when Visio starts, register the add-in
Note that you're just running Visio with admin rights once to register the add-in; if all goes well, you should be able to run in with normal user rights from then on.

Regards,
Scott
 
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Author Closing Comment

by:ChrisWillis
ID: 33660890
Seriously, thank you.  I have been beating my head against the wall on this on and off for months......It's amazing the stuff you will try before someone reminds you that you missed step 1 in troubleshooting....argh....again thanks.
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Expert Comment

by:Scott Helmers
ID: 33661261
Glad to help...

Scott
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