Link to home
Start Free TrialLog in
Avatar of ChrisWillis
ChrisWillis

asked on

office 2007/2010 add-in (Netzoom 9)

Product:  Netzoom 9.3 from altima Tech
Product:  MS Office 2007 -or- 2010
OS:         Windows 7 ultimate x64

Problem:  Netzoom won't integrate with Visio.  The add-in won't register.

The head scratch:  Netzoom install works fine as long as computer is not a member of the domain.  Per Altima support have tried installing as admin, installed users/appdata/roaming, etc and program files, same thing.

The only real difference I can see between installs is on the non-domain member the "add-in" is registered in Visio and it's not in the domain member.  When i try to manually register it appears to work but never appears in the list.

Really looking for some insight where on the possible group policy setting that might effect the "Add-in" area of Visio 2007/2010.

of note:  My account is member of local admins group.  I have tried using a full enterprise admin account and no go...if I exempt the computer from all GP's it works...I know it's in the GP's just can't figure out where....
ASKER CERTIFIED SOLUTION
Avatar of Scott Helmers
Scott Helmers
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of ChrisWillis
ChrisWillis

ASKER

Seriously, thank you.  I have been beating my head against the wall on this on and off for months......It's amazing the stuff you will try before someone reminds you that you missed step 1 in troubleshooting....argh....again thanks.
Glad to help...

Scott