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access permission to helpdesk in exchange

Posted on 2010-09-07
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Last Modified: 2012-05-10
I would like to know what would be the perfect access permission to helpdesk engineers so that they can create users, reset passwords , givemailbox permisson send as permissions.


user creation
deletion
group creation
password reset
account unlock
all account related activities..
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Question by:mansoornazar
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Expert Comment

by:ckbhupen
ID: 33620445
Best way to accomplish this task will be to use Active Directory Delegation Wizard. Install exchange management tool for them and use delegation wizard. You can follow this guide:
http://www.windowsecurity.com/articles/Implementing-Active-Directory-Delegation-Administration.html
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Expert Comment

by:ckbhupen
ID: 33620663
try this,

1. Open ADUC, select domain level or OU Level, run Delegation wizard and choose required rights.

2. Open ESM and delegate Exchange View Only Administrator to Helpdesk team.

3. create Taskpad for Helpdesk team to use as the console for creating email account.
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Author Comment

by:mansoornazar
ID: 33620895
how to create a taskpad...is that something available for download
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Accepted Solution

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ckbhupen earned 2000 total points
ID: 33625413
1.Start the MMC console (go to Start, Run, and type
MMC to open a blank console).
2.From the File menu, click Add/Remove Snap-in to add the snap-ins you want to use
3.From the Action menu, select New TaskPad View.
4.Click Next to bypass the welcome wizard introduction screen.
5.Select the style you want to use for the TaskPad display, then click Next to display a preview of the TaskPad.
6.Decide whether the TaskPad will apply to just the tree structure or to all instances of the tree structure, then click Next.
7.Name the TaskPad, then click Next. A Finished dialog box will appear at the end of the wizard. The dialog box gives you the option of running the new-task wizard and adding tasks to your new blank TaskPad.
8.Ensure that you've selected the "Run new task wizard" check box, then click Finish.
9.When the new-task wizard opens, click Next to bypass the introduction page.
10.Select the type of task you want to add (you can add a link to a context menu option, a command execution, a Web site, or quick navigation to a Favorite), then click Next.
11.Enter the options for your choice, then click Next.
12.Click Finish (you can optionally select the "Another task" check box to add another task).
13.Save your console.
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