I have an end-user who last week instead of shutting down, would just press and hold the power button on the laptop to turn it off. Consequenlty, the last couple of days they have been complaining of it booting real slow. Today no desktop icons appear. I tried a few tricks, but decided to run an HDD confidence test. The built in diagnostics failed; read/write error at 70% completion. I removed the hard drive to connect as a exteral USB drive. When I went to plug it in and read, the drive just made a clicking noise. This has happened to me persanlly before, but it has been a while. Is there anyway I can recover data from the drive if it wil not load as a USB drive/external drive?