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internal domain email going to Junk mail folder in Outlook

Posted on 2010-09-07
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I use Outlook 2007 and I have at least 1 email address from my own domain going into my Junk Folder. I don't believe that Outlook should be checking email from our own domain, but not sure if it is typical. I just don't want to have to whitelist my domain on every instance of Outlook. Any thoughts?
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Question by:Greg27
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3 Comments
 
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Expert Comment

by:mittermueller
ID: 33620592
Are you sure it was sent from within the domain (addresses could be faked easily)?
Just check the header.
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Doru_S earned 2000 total points
ID: 33634961
The first thing to do is checking the email header. If it's truly sent from your company, you may try go to the Junk E-mail Folder, right click on the received e-mail, go to Junk E-mail and add it to the Safe Senders List. It should not happen again in the future.
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Author Closing Comment

by:Greg27
ID: 33751085
Thanks for the help. As it turns out I went off what I was told and didn't have the complete picture. It actually was an external email address, so adding it to the Safe Sender list did the trick. Thanks.
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