Solved

Enterprise Messaging, SameTime on BlackBerry, Lotus Notes 8.5

Posted on 2010-09-07
3
298 Views
Last Modified: 2013-12-18
Hello Experts,

I have a user with a BlackBerry Curve 8530. We are trying to push out the SameTime application to her Blackberry through the BES server. We have installed everything correctly on the BES server to allow us to push the app. out. When we push the app out to the device the BES server does say that the app was updated succesfully on her device however, the user does not receive the SameTime application icon anywhere on her BlackBerry device.

Any help with this situation would be greatly apprciated. Thanks in advance for your help.
0
Comment
Question by:wyatt2112
  • 2
3 Comments
 
LVL 17

Accepted Solution

by:
fgrushevsky earned 500 total points
ID: 33621349
sorry but I have to ask - did you try to recycle the device?
0
 

Author Comment

by:wyatt2112
ID: 33622485
Hello,

Actually I dont think we did do that. I can have the user recycle the device and see if that works. i will post the results.
0
 

Author Comment

by:wyatt2112
ID: 33639885
Hello,

It turns out that I didn't have to place it on the server after all . So I uninstalled it from the server and installed it on a test BB through the Desktop Manager. It is working fine. I am going to walk the end user through the process to get it installed on her device.

Thanks in advance.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Blackberry issue :  JVM 517 RESET 8 66
Blackberry Phones No Longer Receiving or Sending Emails 11 70
Lotus Domino server 11 69
Domino Website - Redirection 12 98
There are various sources that I've used for this process and I've used it many times and adapted it with my own findings. This process is not meant to be a definitive troubleshooting guide for BlackBerry installation. That needs to be handled elsew…
Problem "Can you help me recover my changes?  I double-clicked the attachment, made changes, and then hit Save before closing it.  But when I try to re-open it, my changes are missing!"    Solution This solution opens the Outlook Secure Temp Fold…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question