Solved

Using PST files on multiple Terminal Server Profiles, mail is downloaded twice

Posted on 2010-09-07
6
638 Views
Last Modified: 2012-05-10
Hello Everyone

I have a customer that is using a terminal server in their small office.  They have a single email account that is being pop'd from a shaw account. Outlook is installed on the server and all users are using it.

The weird starts here... There is a PST file which many users are sharing, between 5 user profiles they all have their outlook to use this PST file, and they all have identical profiles to retrieve mail from the same pop account. They are aware that only one user can use the PST at a time, but this allows them a "general" mailbox that they each have access to, depending on who is working. They all have the option to "leave messages on the server" checked. This allows people to check webmail as well, (and sync a phone to the shaw account).

The problem is that all of a sudden, after mail is downloaded from the server, the user will sort it and delete as necessary, then she will close outlook. Another user will open outlook and it will re download the same email a second time.

If you close it again and move to another user account it does not download it again, just twice, never more or less. I have confirmed that since they are using Outlook 2003 the "fetched email" data store is actually saved in the PST file itself, so it should carry that info over to other users when it is used.

I hopei  have given enough information, does anyone have any idea on how to correct this?(without going to exchange as i have tried to explain that outlook was not made to function correctly with this setup.)

Thank you
0
Comment
Question by:SpyderG
  • 2
6 Comments
 
LVL 6

Accepted Solution

by:
PartnerTek earned 250 total points
ID: 33622541
The "leave mail on the server" option should be unchecked, otherwise it will download the message again after it was deleted.  I would suggest that you set up the email using IMAP, instead of POP3, this way it will synchronize with the server, other than download the messages.  This will also depend on how much space they are allowed on the server if they intend on keeping email in the mailbox for an extended period of time.  They could, however, move messages they want to keep to a PST file.
 Sounds like a situation that would best be served by gmail (with their own domain, of course) if they don't want to pop the cash for Exchange.  Or, better yet, do a hosted Exchange mailbox and set everyone up to access it via Outlook.  Hosted Exchange runs anywhere from $7-$20/month per mailbox, depending on where you go.
0
 

Author Comment

by:SpyderG
ID: 33622629
Is there any reason why it would download the mail a second time though? If it has already been downloaded it shouldn't matter if i have moved it to the deleted items.

After just trying again i can confirm that the mail is re-downloaded even if it is left in the inbox as read or un-read.
0
 
LVL 7

Assisted Solution

by:GillesT
GillesT earned 250 total points
ID: 33624742
If you configure a POP3 to leave message on the server, each Outlook will download the message, it is normal !
Why don't you configure to connect throw IMAP ?
0
 

Author Comment

by:SpyderG
ID: 33747562
Yah the points can be split 50/50, Partnertek did give the smtp solution first, but GillesT explained that outlook would download the message for each copy of outlook accessing it, and that it was normal.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now