Using PST files on multiple Terminal Server Profiles, mail is downloaded twice
Posted on 2010-09-07
I have a customer that is using a terminal server in their small office. They have a single email account that is being pop'd from a shaw account. Outlook is installed on the server and all users are using it.
The weird starts here... There is a PST file which many users are sharing, between 5 user profiles they all have their outlook to use this PST file, and they all have identical profiles to retrieve mail from the same pop account. They are aware that only one user can use the PST at a time, but this allows them a "general" mailbox that they each have access to, depending on who is working. They all have the option to "leave messages on the server" checked. This allows people to check webmail as well, (and sync a phone to the shaw account).
The problem is that all of a sudden, after mail is downloaded from the server, the user will sort it and delete as necessary, then she will close outlook. Another user will open outlook and it will re download the same email a second time.
If you close it again and move to another user account it does not download it again, just twice, never more or less. I have confirmed that since they are using Outlook 2003 the "fetched email" data store is actually saved in the PST file itself, so it should carry that info over to other users when it is used.
I hopei have given enough information, does anyone have any idea on how to correct this?(without going to exchange as i have tried to explain that outlook was not made to function correctly with this setup.)