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Microsoft Dynamics GP 9 will not uninstall or repair.

Posted on 2010-09-07
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1,187 Views
Last Modified: 2013-12-11
Having trouble with Microsoft dynamics program code for the tax updates.

When I run the installer i get this error
"There is a problem with this Windows Installer package.  A script required for this install to complete could not be run.  Contact your support personnel or package vendor"

I also get this error even when I try to uninstalled the program in add/remove programs.  

Add/remove Programs ErrorFatal Error uninstallFatal Error window
Looks like dynamics was not installed correctly on these machines because when I do a fresh install of dynamics I can run the update perfectly.

Have tried some 3rd party uninstallers and having no luck at all.  

Every time I try to install from the cd I get no respose when I click setup.

Have tried countless registry edits, .net installs and reinstalls,etc...

Not sure what route to take in order to get this program reinstalled correctly.  
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Question by:wcoil
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Expert Comment

by:Jeff Wight
ID: 33626040
Do you have access to customer source?  There is a knowledgebase article (919438) about this error.  The resolution is to install  the "Windows Script 5.6 for Windows XP and Windows 2000" update, found here:

http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

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LVL 10

Expert Comment

by:Jeff Wight
ID: 33686578
Any luck getting this resolved?  
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Accepted Solution

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wcoil earned 0 total points
ID: 33690826
Yes we ended up using a 3rd party uninstaller called revo to get rid of the program it pretty much did a full registry wipe of the installation and boom we were able to launch the CD and tax update.

thanks anyway
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