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Dell with XP and Ricoh C2050 printer

Posted on 2010-09-07
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Last Modified: 2012-05-10
I've recently had to rebuild a Dell vostro with XP SP3 and connect it up to a Ricoh C2050 ulti function printer.
I'm using the Ricoh PCL6 driver , fresh from the Ricoh site.
The problem is that any request to print, in word for example, takes ages to process. This wasn't the case before the rebuild and is not the case for other workgroup memebers , it is localised to this machine. If for example you want to see the properties of the printer it can take 30 secs for the properties screen to come through , after i might add a little screen pops saying the computer is accesssing the printer !.
Is there any harm in using a PCL5 printer driver , what's the difference i should really ask.
And any suggestions as to why this networked printer is so slow to print
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Question by:oldtighthead
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Expert Comment

by:Will Szymkowski
ID: 33623237
What I would do is delete the printer, then go into Server Properties under Printers/Faxes and click on the driver tab and delete the driver from the printer again.

If this is working on other machines fine, do you have the windows firewall or 3rd party firewall enabled? What about antivirus? Go on to a machine without an issue and check and see what driver/setting they are using.

Try pinging the printer and see if you get a consistent time in ms=1.

Another thing that can slow network performance is disconnected network drivers that are still actually connected. This also goes for printers that are networked but also connected.

I would try logging into this problematic machine with a different user profile/account and seeing if the issue remains.

Try the listed steps above and keep us updated.
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Expert Comment

by:philby11
ID: 33623407
Hi Oldtighthead,
had a similar problem with a Ricoh last week, tried 4 different drivers,contacted Ricoh (no help) & finally found a workaround.
Try sharing the printer on one of the workstations that prints normally, then browse the network for it from the affected machine. Connect/install & test.
This worked for me
Hope this helps
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Expert Comment

by:xdomains
ID: 33624719
There is no issue in PCL5, You will get same print results, as you get from PCL 6
I guess that will not address the root issue.

Best is to completely uninstall the driver (refer to spec01's comments) from server properties, recheck if any driver files are present under the C:\windows\system32\spool\drivers\w32x86\3 folder, delete them, restart the print spooler, and reinstall the driver.
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Author Comment

by:oldtighthead
ID: 33628096
Thanks all !.
The other machines are running Windows 7  and are laptops that are sometimes absent from the office so i'll hold back from sharing the printer out from one of them. I'll certainly ping the printer to see what the "hardware turn around time" is like. Argh just thinking about it the scan function from the printer to the machine is working fine so hardware ( as usual) is probably ok.I have tried the Africo PCL6 driver and the Universal PCL6 driver with no change to the problem. So i think i'm going to clear the lot out ( again !) and try a PCL5 driver. Why you might ask PCL5 well older is sometimes better ( I'm 48 !) I'll get back to you guys.
Thanks
P. the machine is running Microsoft essentials as an Anti virus , surely MS offereing wouldn't be slowing a machine down , would it , really "I don't believe it"
Keith
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Accepted Solution

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oldtighthead earned 0 total points
ID: 33677899
Sorry for lack of reply , just got out of hospital !. Problem has cleared up ??????.

The last change i made was to switch the driver from universal pcl6 to ricoh africa pcl 6 and then restarted the spooler. Katy still found all printing. After a reboot since it was the weekend and the machine was switched off, all is fine . I wondering what in the depths of XP didn't "see" the new driver.
Re-reading the install notes on the 2 drivers i noticed that it is best to totally remove the printer and driver rather than switch the driver in the server.
I think it's best left now but i'll be forewarned  to totally remove old drivers , reboot and then add a new driver.
Cheers Guys

Keith
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