Solved

Blackberry users can't get on the internet - MDS service not working

Posted on 2010-09-08
4
964 Views
Last Modified: 2012-05-10
Blackberry users could use the internet up to about 1 month ago. I've been on leave, so it has been left until now.
We have Blackberry Professional Software version 4.1.4.3 - with Blackberry manager software version 4.1.4.17, and the Connection service lists itself as 4.1.4.19.
We are running this on Windows Server 2003 domain controller, with Exchange server 2003 installed, though we have an Exchange server 2007 in our environment as well.
The event viewer error is:
Event Type:      Error
Event Source:      BlackBerry MDS Connection Service
Event Category:      None
Event ID:      15000
Date:            8/09/2010
Time:            1:20:06 PM
User:            N/A
Computer:      JABIRU
Description:
<2010-09-08 13:20:06.905 GMT+08:00>:[73]:<MDS-CS_JABIRU_MDS-CS_1>:<ERROR>:<LAYER = SCM, EVENT = java.sql.SQLException: Specified driver could not be loaded due to system error  126 (SQL Server).>

I have logging on, and the MDAT log has the same error in many ways. See attached.
I have opened Blackberry Server Configuration and clicked the Test Database Login, and it returns successfully.
I have removed old versions of Java, and have made sure I have the latest version.
A microsoft kb article (not related to Blackberry) suggested that an error 126 (SQL Server) could come from sqlsvr.dll being missing from the system32 folder - I checked and I do not have it there, but I don't know where to get a replacement from.

I feel like I'm clutching at straws here, so time to ask for help.

 JABIRU-MDAT-01-20100908-0004.txt
0
Comment
Question by:kenc45
  • 2
4 Comments
 
LVL 28

Assisted Solution

by:chilternPC
chilternPC earned 200 total points
ID: 33624912
I think its complaining it can't find this file:

C:\Windows\System32\sqlsrv32.dll

also check the registry key as specified here:
http://support.microsoft.com/kb/260558


0
 
LVL 2

Accepted Solution

by:
sibisteanu earned 300 total points
ID: 33625007
Please find attached file from my configuration which is similar to yours.
sqlsrv32.dll
0
 
LVL 2

Expert Comment

by:sibisteanu
ID: 33625050
If this not working I recommend to put back the old java version and to check the user witch start the service. I recommend to start all blackberry service with the BES admin user,
0
 

Author Closing Comment

by:kenc45
ID: 33625175
Thanks so much for your quick answers.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this article we will learn how to fix  “Cannot install SQL Server 2014 Service Pack 2: Unable to install windows installer msi file” error ?
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question