We help IT Professionals succeed at work.

BSoD and various errors - Minidumps

Last Modified: 2012-05-10
Hi all,

I have been tring to diagnose a problem on someone's XP system without success.
There seem to be random BSoDs and from what I am told it is usually on start up. I attach a basic analysis of some of these.

The minidump probable causes after a basic analysis are all different:

Mini071310-01: Probably caused by : MpFilter.sys ( MpFilter+a6aa )
Mini071310-01: Probably caused by : win32k.sys ( win32k!xxxDestroyThreadInfo+403 )
Mini073110-01: Probably caused by : ntkrpamp.exe ( nt!NtWaitForMultipleObjects+299 )
Mini080510-01: Probably caused by : SRTSP.SYS ( SRTSP+7be2 )
Mini080510-01: Probably caused by : win32k.sys ( win32k!GetMouseCoord+178 )
Mini080710-01: Probably caused by : NAVEX15.SYS ( NAVEX15+5df6e )
Mini080710-02: Probably caused by : csrss.exe
Mini080710-03: Probably caused by : memory_corruption ( nt!MiLocateAndReserveWsle+51 )

Since I was able to get these minidumps there have been more errors but I have not been there to get any minidumps. His description of these is pasted below.

I can attach the original minidump files from those BSoDs prior to 2nd Sept 10 if it would help. Please let me know.

2nd Sep 2010
On opening that morning screen message “ Recovering form serious error

BCCode 100000071
BCP1 0000008                          BCP2 F78ECD70          
BCP3 0000000                          BCP4 0000000
OSVer 5_1_2600                       SP 3_0 Product 768_1

3rd Sep 2010
“Serious error” again on switching on
BLUE SCREEN  but I failed to get the BCCode details in time

4th Sep 2010
On switching on “Apologies that Windows did not start successfully ….”  (I was given no time to read the rest of the message and I switched off).

Next try- “ System has recovered from a serious error”

BCCode 1000000a                    
BCP1 DOE06750                       BCP2 0000001
BCP3    0000000                        BCP4    80505F37
OSVer 5_1_2600                       SP 3_0             Product 768_1
BLue Screen

5th Sep 2010
Message after booting “System on J  Fats 32. One of your drives needs to be checked for consistency. You may cancel the disk check but it is strongly recommended you continue.” (Which I did).
“Windows will now check the disk
Volume serial no. is 0000 – OED4. Windows is verifying files and folders (83% completed etc).”
“Checked and found no problems”

It closed down and I then re-booted.  5th September (still) 0510am
“Windows apologises for the inconvenience. Windows did not start normally……”
(I had no time to read the rest before it switched itself off).
I rebooted again at 0525 “System has recovered from a serious error

BCCode 14.
BCP1 0000003              BCP2 86FODOC8
BCP3 86FOD23C                       BCP4 805D2954
OSVer 5_1 2600                        SP3_0
Product no 768_1
Time now 0532

I would apreciate any help in diagnosing what is wrong with the PC.
Watch Question

Did you run any diagnostic tools ? RAM, HDD, etc. ?
JackIT Manager


Only for spyware so far which was more or less clear.

Which is the best memory and hdd diagnostic tools these days? I have used memtest86 in the past but there seems to be no end to its diagnostic process - or at least I have not been patient enough. I have been a bit time limited in previous visits.

Unlock this solution and get a sample of our free trial.
(No credit card required)
JackIT Manager


There are other HDDs attached too - one by USB and the other is a NAS. I guess I should scan all of these.
I will try memtest again too.

Are the minidump analyses telling you much or are they too random?
Unlock this solution and get a sample of our free trial.
(No credit card required)
JackIT Manager


Thanks awawada, Here are the mini.dmp files.

No changes to bios, drivers or AV - OS is up-to-date with service packs but unsure on hotfixes.

I will create a new UBCD tonight.
Unlock this solution and get a sample of our free trial.
(No credit card required)
          please repair the window without format the partiation
i think your problem will be solved
JackIT Manager


So, boot from the Windows CD and run the repair install?
Unlock this solution and get a sample of our free trial.
(No credit card required)
JackIT Manager


Hi guys, I have the PC with me now. I did 6 passes of memtest86+ (v.410) and no errors. I also ran HDD regenerator and it reported no bad sectors or anything wrong at all.

I was running malwarebytes again and after about an hour or so it gave a blue screen (minidump attached). I did a quick malewarebytes scan after and it reported nothing.

I changed the settings in StartUp and Recovery to give "Complete memory dump" and de-selected automatically restart on blue screen so this attached minidump may be a little different. I got the usual "This computer has recovered from a serious problem" ect on restart.  

Now I am just installing a few windows updates, a video card driver (which I had already done from the Nvidia website), and a couple of Realtec updates.

I have 2 Compaq recovery CDs which look to have been created manually - not sure what is on them yet. Should I just boot from a normal XP Home CD and run the repair option?
JackIT Manager


I tried putting the HDD in another PC to scan and make an image of it but on this machine (Windows 7) it said the disk needed to be formatted before it could be used - obviously this is not an option.

Added to this, whilst messing around with the Compaq recovery options it started a recovery which I stopped (stupidly) and now it is asking for hal.dll to be reinstalled as it is missing or corrupt. I can get this off a windows XP CD but I do not have a way to copy it over to the system32 folder. I have copies of simplyMepis and Ultimate Boot CD but have never really got on with them to copy files from a USB stick etc. Is there a method I can use to do this?

Also, as it is an original Compaq windows installation, could I do a recovery with a normal XP Home CD or should I stick to the Compaq recovery?

Many thanks,
JackIT Manager


In addition to simplyMepis and UBCD I also have Ubuntu 9.10 to hand in case there are any tools I can be using.
JackIT Manager


It seems that after a second that the Compaq recovery CD ran for, it has wiped out any files and folders starting their file name between A and P. I think the Compaq recovery is probably the safest way forward.

I have got Unbuntu running to get the MS Outlook files off although it is backed up I prefer doing it this way. The rest of the data is stored on a NAS drive.
JackIT Manager


I took the desision to backup all the nitty gritty bits and do a complete system restore.

Thanks for the help.
JackIT Manager


Used OEM system restore.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.