troubleshooting Question

BSoD and various errors - Minidumps

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JackFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows XPWindows OSMicrosoft Legacy OS
16 Comments4 Solutions844 ViewsLast Modified:
Hi all,

I have been tring to diagnose a problem on someone's XP system without success.
There seem to be random BSoDs and from what I am told it is usually on start up. I attach a basic analysis of some of these.

The minidump probable causes after a basic analysis are all different:

Mini071310-01: Probably caused by : MpFilter.sys ( MpFilter+a6aa )
Mini071310-01: Probably caused by : win32k.sys ( win32k!xxxDestroyThreadInfo+403 )
Mini073110-01: Probably caused by : ntkrpamp.exe ( nt!NtWaitForMultipleObjects+299 )
Mini080510-01: Probably caused by : SRTSP.SYS ( SRTSP+7be2 )
Mini080510-01: Probably caused by : win32k.sys ( win32k!GetMouseCoord+178 )
Mini080710-01: Probably caused by : NAVEX15.SYS ( NAVEX15+5df6e )
Mini080710-02: Probably caused by : csrss.exe
Mini080710-03: Probably caused by : memory_corruption ( nt!MiLocateAndReserveWsle+51 )

Since I was able to get these minidumps there have been more errors but I have not been there to get any minidumps. His description of these is pasted below.

I can attach the original minidump files from those BSoDs prior to 2nd Sept 10 if it would help. Please let me know.

2nd Sep 2010
On opening that morning screen message “ Recovering form serious error

BCCode 100000071
BCP1 0000008                          BCP2 F78ECD70          
BCP3 0000000                          BCP4 0000000
OSVer 5_1_2600                       SP 3_0 Product 768_1
BLUE SCREEN

3rd Sep 2010
“Serious error” again on switching on
BLUE SCREEN  but I failed to get the BCCode details in time

4th Sep 2010
On switching on “Apologies that Windows did not start successfully ….”  (I was given no time to read the rest of the message and I switched off).

Next try- “ System has recovered from a serious error”

BCCode 1000000a                    
BCP1 DOE06750                       BCP2 0000001
BCP3    0000000                        BCP4    80505F37
OSVer 5_1_2600                       SP 3_0             Product 768_1
BLue Screen

5th Sep 2010
Message after booting “System on J  Fats 32. One of your drives needs to be checked for consistency. You may cancel the disk check but it is strongly recommended you continue.” (Which I did).
“Windows will now check the disk
Volume serial no. is 0000 – OED4. Windows is verifying files and folders (83% completed etc).”
“Checked and found no problems”

It closed down and I then re-booted.  5th September (still) 0510am
“Windows apologises for the inconvenience. Windows did not start normally……”
(I had no time to read the rest before it switched itself off).
I rebooted again at 0525 “System has recovered from a serious error

BCCode 14.
BCP1 0000003              BCP2 86FODOC8
BCP3 86FOD23C                       BCP4 805D2954
OSVer 5_1 2600                        SP3_0
Product no 768_1
Time now 0532
BLUE SCREEN


I would apreciate any help in diagnosing what is wrong with the PC.
Thanks,
Jack
Mini071210-01.txt
Mini071310-01.txt
Mini073010-01.txt
Mini073110-01.txt
Mini080510-01.txt
Mini080710-01.txt
Mini080710-02.txt
Mini080710-03.txt
ASKER CERTIFIED SOLUTION
Lukasz Chmielewski

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