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Blackberry Enterprise Server (BESX) only synchronises calendar one way.

Posted on 2010-09-08
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Last Modified: 2012-05-10
We are using BES Express V 5.0.1.4 and Exchange Server 2007 (SP2) to serve Blackberry handheld users.  Evrything is working fine except:

When users create an appointment on the Handheld, it does not sync to their Outlook calendar, the reverse works just fine.  We don't use the desktop sync software, everything is 'wireless'.
When a meeting request or appointment is sent to a BB user, they get the appointment in their calendar but they don't recieve an alert.

One further question, where do I download service packs / updates for the BES server and what is the install process (double click an EXE), re-install the whole thing etc!!

Thanks!
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Question by:-Juddy-
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Expert Comment

by:sibisteanu
ID: 33625625
Go to blackberry manager - All users
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Expert Comment

by:sibisteanu
ID: 33625657
I have BES 4.1 but I think 5 is the same:
Go to blackberry Manager - All users. Go to respective users and click right - Edit Properties.
Go to PIM Sync and check if synchronization type is set to bidirectional.
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Author Comment

by:-Juddy-
ID: 33625690
Fell at the first I'm afraid.  I use BB Admin Service to configure settings and the options you mentioned are not in there.  I opened up the Blackberry Web Desktop Manager and get the following:

Not Blackberry enabled
You are not BlackBerry enabled and can not proceed in the BlackBerry Web Desktop Manager.

Contact your system administrator to enable you as a BlackBerry user.

Communications enabled, no devices connected
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Expert Comment

by:sibisteanu
ID: 33625953
Try this:

To modify the organizer data field mappings for a single BlackBerry Enterprise Server user, complete the following steps:

Open the BlackBerry Administration Service Console.
Select Manage Users under BlackBerry solution management.
Select the user that requires organizer data field mapping modification.
In the Messaging configuration section, select Default configuration.
Select Mappings for organizer data synchronization.
Set User overrides to Turned on.
Customize the fields that are mapped from the email application to the BlackBerry smartphone as necessary.
When changes have been completed, select Continue to user information edit.
Select Save all to save the changes to the organizer data field mappings.
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Accepted Solution

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sibisteanu earned 2000 total points
ID: 33625960
An for all users:

For BlackBerry Enterprise Server 5.0 SP1:

To modify the organizer data field mappings for ALL BlackBerry Enterprise Server domain users, complete the following steps:

Open the BlackBerry Administration Service Console.
Expand BlackBerry Solution Topology.
Expand BlackBerry Domain.
Expand Component View.
Select Synchronization.
Select the Mappings for organizer data synchronization tab.
Select Edit component.
Customize the fields that are mapped from the email application to the BlackBerry smartphone as necessary.
When changes have been completed, select Save all.
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Author Comment

by:-Juddy-
ID: 33626137
I have implemented the all users option and will report back findings.  Any idea about the other two parts of my question:

When a meeting request or appointment is sent to a BB user, they get the appointment in their calendar but they don't recieve an alert.

One further question, where do I download service packs / updates for the BES server and what is the install process (double click an EXE), re-install the whole thing etc!!
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33626342
I have created a couple of test 'meetings' on the calendar of one of the 9700's, but they haven't appered on the users Outlook calendar....am I missing something?
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Assisted Solution

by:sibisteanu
sibisteanu earned 2000 total points
ID: 33627254
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Author Comment

by:-Juddy-
ID: 33627338
After doing some 'poking around' I have discovered that the fact that I don't have the Exchange System Tools instaled on the BESX server may be a problem.  I found an article refering to CDO.DLL and ensuring that the version on the BES server must be the same as the one on the Exchange server...however I can't find CDO.DLL on the Exchange Server!!
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Author Comment

by:-Juddy-
ID: 33627374
So to upgrade, it's just a simple case of running the install 'Over the top' then??  Is this in any way risky?
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Assisted Solution

by:sibisteanu
sibisteanu earned 2000 total points
ID: 33627788
Do not install anything for Blackberry with Administrator user. Logon to server and Install only with BES Administrator.
If you installed the actual version and made the actual configuration this will be relatively simple. I think a restart is required.
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Author Comment

by:-Juddy-
ID: 33627904
I think I have sorted out why I cannot add an appoitment via the handhled which then appears in Outlook:

http://na.blackberry.com/eng/services/business/server/express/

Look at the 'Up to date calendar' link, it's a new feature of 5.0.2!!
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Author Comment

by:-Juddy-
ID: 33628024
Ok, so just to be sure.....tu upgrade the version of BESX, you double click the installer and run the install 'over the top', yes?
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Assisted Solution

by:sibisteanu
sibisteanu earned 2000 total points
ID: 33628283
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Author Comment

by:-Juddy-
ID: 33628327
Perfect thanks.  I'm going to assign you the points, even though I answered the main part of the question myself!! Thanks,
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