Solved

Blackberry Enterprise Server (BESX) only synchronises calendar one way.

Posted on 2010-09-08
15
1,344 Views
Last Modified: 2012-05-10
We are using BES Express V 5.0.1.4 and Exchange Server 2007 (SP2) to serve Blackberry handheld users.  Evrything is working fine except:

When users create an appointment on the Handheld, it does not sync to their Outlook calendar, the reverse works just fine.  We don't use the desktop sync software, everything is 'wireless'.
When a meeting request or appointment is sent to a BB user, they get the appointment in their calendar but they don't recieve an alert.

One further question, where do I download service packs / updates for the BES server and what is the install process (double click an EXE), re-install the whole thing etc!!

Thanks!
0
Comment
Question by:-Juddy-
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 7
15 Comments
 
LVL 2

Expert Comment

by:sibisteanu
ID: 33625625
Go to blackberry manager - All users
0
 
LVL 2

Expert Comment

by:sibisteanu
ID: 33625657
I have BES 4.1 but I think 5 is the same:
Go to blackberry Manager - All users. Go to respective users and click right - Edit Properties.
Go to PIM Sync and check if synchronization type is set to bidirectional.
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33625690
Fell at the first I'm afraid.  I use BB Admin Service to configure settings and the options you mentioned are not in there.  I opened up the Blackberry Web Desktop Manager and get the following:

Not Blackberry enabled
You are not BlackBerry enabled and can not proceed in the BlackBerry Web Desktop Manager.

Contact your system administrator to enable you as a BlackBerry user.

Communications enabled, no devices connected
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Expert Comment

by:sibisteanu
ID: 33625953
Try this:

To modify the organizer data field mappings for a single BlackBerry Enterprise Server user, complete the following steps:

Open the BlackBerry Administration Service Console.
Select Manage Users under BlackBerry solution management.
Select the user that requires organizer data field mapping modification.
In the Messaging configuration section, select Default configuration.
Select Mappings for organizer data synchronization.
Set User overrides to Turned on.
Customize the fields that are mapped from the email application to the BlackBerry smartphone as necessary.
When changes have been completed, select Continue to user information edit.
Select Save all to save the changes to the organizer data field mappings.
0
 
LVL 2

Accepted Solution

by:
sibisteanu earned 500 total points
ID: 33625960
An for all users:

For BlackBerry Enterprise Server 5.0 SP1:

To modify the organizer data field mappings for ALL BlackBerry Enterprise Server domain users, complete the following steps:

Open the BlackBerry Administration Service Console.
Expand BlackBerry Solution Topology.
Expand BlackBerry Domain.
Expand Component View.
Select Synchronization.
Select the Mappings for organizer data synchronization tab.
Select Edit component.
Customize the fields that are mapped from the email application to the BlackBerry smartphone as necessary.
When changes have been completed, select Save all.
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33626137
I have implemented the all users option and will report back findings.  Any idea about the other two parts of my question:

When a meeting request or appointment is sent to a BB user, they get the appointment in their calendar but they don't recieve an alert.

One further question, where do I download service packs / updates for the BES server and what is the install process (double click an EXE), re-install the whole thing etc!!
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33626342
I have created a couple of test 'meetings' on the calendar of one of the 9700's, but they haven't appered on the users Outlook calendar....am I missing something?
0
 
LVL 2

Assisted Solution

by:sibisteanu
sibisteanu earned 500 total points
ID: 33627254
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33627338
After doing some 'poking around' I have discovered that the fact that I don't have the Exchange System Tools instaled on the BESX server may be a problem.  I found an article refering to CDO.DLL and ensuring that the version on the BES server must be the same as the one on the Exchange server...however I can't find CDO.DLL on the Exchange Server!!
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33627374
So to upgrade, it's just a simple case of running the install 'Over the top' then??  Is this in any way risky?
0
 
LVL 2

Assisted Solution

by:sibisteanu
sibisteanu earned 500 total points
ID: 33627788
Do not install anything for Blackberry with Administrator user. Logon to server and Install only with BES Administrator.
If you installed the actual version and made the actual configuration this will be relatively simple. I think a restart is required.
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33627904
I think I have sorted out why I cannot add an appoitment via the handhled which then appears in Outlook:

http://na.blackberry.com/eng/services/business/server/express/

Look at the 'Up to date calendar' link, it's a new feature of 5.0.2!!
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33628024
Ok, so just to be sure.....tu upgrade the version of BESX, you double click the installer and run the install 'over the top', yes?
0
 
LVL 2

Assisted Solution

by:sibisteanu
sibisteanu earned 500 total points
ID: 33628283
0
 
LVL 3

Author Comment

by:-Juddy-
ID: 33628327
Perfect thanks.  I'm going to assign you the points, even though I answered the main part of the question myself!! Thanks,
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question