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Blackberry Enterprise Server (BESX) only synchronises calendar one way.

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Last Modified: 2012-05-10
We are using BES Express V 5.0.1.4 and Exchange Server 2007 (SP2) to serve Blackberry handheld users.  Evrything is working fine except:

When users create an appointment on the Handheld, it does not sync to their Outlook calendar, the reverse works just fine.  We don't use the desktop sync software, everything is 'wireless'.
When a meeting request or appointment is sent to a BB user, they get the appointment in their calendar but they don't recieve an alert.

One further question, where do I download service packs / updates for the BES server and what is the install process (double click an EXE), re-install the whole thing etc!!

Thanks!
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Go to blackberry manager - All users
I have BES 4.1 but I think 5 is the same:
Go to blackberry Manager - All users. Go to respective users and click right - Edit Properties.
Go to PIM Sync and check if synchronization type is set to bidirectional.

Author

Commented:
Fell at the first I'm afraid.  I use BB Admin Service to configure settings and the options you mentioned are not in there.  I opened up the Blackberry Web Desktop Manager and get the following:

Not Blackberry enabled
You are not BlackBerry enabled and can not proceed in the BlackBerry Web Desktop Manager.

Contact your system administrator to enable you as a BlackBerry user.

Communications enabled, no devices connected
Try this:

To modify the organizer data field mappings for a single BlackBerry Enterprise Server user, complete the following steps:

Open the BlackBerry Administration Service Console.
Select Manage Users under BlackBerry solution management.
Select the user that requires organizer data field mapping modification.
In the Messaging configuration section, select Default configuration.
Select Mappings for organizer data synchronization.
Set User overrides to Turned on.
Customize the fields that are mapped from the email application to the BlackBerry smartphone as necessary.
When changes have been completed, select Continue to user information edit.
Select Save all to save the changes to the organizer data field mappings.
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Author

Commented:
I have implemented the all users option and will report back findings.  Any idea about the other two parts of my question:

When a meeting request or appointment is sent to a BB user, they get the appointment in their calendar but they don't recieve an alert.

One further question, where do I download service packs / updates for the BES server and what is the install process (double click an EXE), re-install the whole thing etc!!

Author

Commented:
I have created a couple of test 'meetings' on the calendar of one of the 9700's, but they haven't appered on the users Outlook calendar....am I missing something?
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Author

Commented:
After doing some 'poking around' I have discovered that the fact that I don't have the Exchange System Tools instaled on the BESX server may be a problem.  I found an article refering to CDO.DLL and ensuring that the version on the BES server must be the same as the one on the Exchange server...however I can't find CDO.DLL on the Exchange Server!!

Author

Commented:
So to upgrade, it's just a simple case of running the install 'Over the top' then??  Is this in any way risky?
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Author

Commented:
I think I have sorted out why I cannot add an appoitment via the handhled which then appears in Outlook:

http://na.blackberry.com/eng/services/business/server/express/

Look at the 'Up to date calendar' link, it's a new feature of 5.0.2!!

Author

Commented:
Ok, so just to be sure.....tu upgrade the version of BESX, you double click the installer and run the install 'over the top', yes?
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Author

Commented:
Perfect thanks.  I'm going to assign you the points, even though I answered the main part of the question myself!! Thanks,
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