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ricoh 2500 and window7 printer issue

Posted on 2010-09-08
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Last Modified: 2013-11-29
HI all,

I hope someone can help.

background
Server 2008 sp2 (64bit)
mixture of clients - xp, vista and now win7(32Bit)
xp and vista printing fine
win 7 will only print B/W

I have tried nearly all the driver on the RICOH web site to get this going but to no avail including:

PCL 6/5e/5c
PCL 6 driver for universal printing
PS driver for universal printing
PCL mini driver

win 7 client would not even connect to printer when trynig to add it with PCL5c.

any ideas greatly appreciated
G
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Question by:gareth629
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LVL 4

Expert Comment

by:kenycl
ID: 33625618
this sounds like a setting kept for the user on the logon. which is not over written even when you reinstall the driver.

try logon with another user on the windows 7 machine and test again to see if it works or not.
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Author Comment

by:gareth629
ID: 33630683
Not helped and the issue seems worse.

Now every time a user, whether it is wind7/vista/xp is trying to print through the shared printer on the server it takes an age to print.

if the print directly to the printer (ie local tcpip printer) it works fine.

any thougths?
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LVL 4

Expert Comment

by:kenycl
ID: 33631632
have you try restarting the print spooler on the server while there is no job sent to the print queue(make sure you do this when no one is printing to the server or no one is logged on else they may loose their printer showing on their logon) and restart the printer too to reboot the print server?
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Author Comment

by:gareth629
ID: 33634122
yes I have a few times, I have restarted the machine over night and am now waiting for the guys to come back into work. I will let you know how I get on.

cheers
g
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Accepted Solution

by:
gareth629 earned 0 total points
ID: 33635235
I have gone down the route of intalling all the printers locally which has solved the issue. This all started with the install of a windows7 driver. excellent.

thanks for your help
g
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