?
Solved

VPN connection fails with error 800 on Windows 7 Home premium

Posted on 2010-09-08
12
Medium Priority
?
1,204 Views
Last Modified: 2012-05-10
Trying to connect VPN  - My Op system is Windows 7 Home Premium
The thing is I could connect a couple of days ago but not now.
Nothing changed in the PC or user account.
The user is a admin

Tried disabling firewall, no change.
Tried a 3rd party vpn too( Open VPN client )  does not connect.


The XP PC in the home ( XP Pro ) can connect to this vpn no issues.



 VPN Error
0
Comment
Question by:indikad
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 3
12 Comments
 
LVL 4

Expert Comment

by:cornerit
ID: 33632633
Are you using the correct VPN server name? The server administrator provides this name.
Is the Internet / network connection to the server functioning properly? You should ping the server is not sure.
Is your network firewall blocking VPN connections? Port 1723 must be opened and Protocol 47 must be enabled in the firewall configuration settings
Does the server have too many clients already connected (VPN server connection limit exceeded)? The server administrator can check this, but it is not a common problem.

If you are using an L2TP VPN you will need “IPSEC Services” enabled and started under Control Panel, Administrative Tools, Services.
0
 

Author Comment

by:indikad
ID: 33632659
cornerit:

1.   I am not partucllarly using L2TP  - it is set to Auto - so when the VPN conenctions failed L2TP was the last method it was trying so thats whay you see it
2. The IP address is correct   - the XP machine that can connect used this
3.  I Think I pinged it - but will check again.
4. With the port 1723 - should it be outbound or inbound ( or both) ?  Howdo you do the "Enabling of protocl 47" please ?
5. No the server does not ahve too many VPN clients conected - the XP can connect at the same time anyway. This has been going on fr days - so Server is ok.

Thanks for the attention, I will only have to test these again tonight ( 10.30 am now) since I am at work and this is the Home PC that I have the issue with.
0
 

Author Comment

by:indikad
ID: 33644869
I cannot ping now!!!!!
But I can ping and connect with the XP machine
what could be going on ?
0
Limited time offer using promo code EXPERTS25

Designed with a wealth of functionality and convenience, ATEN's new Thunderbolt™ 2 Sharing Switch takes your Thunderbolt setup to the next level. Now through August 31, 2017, Experts Exchange members get 25% off the US7220 on the ATEN USA eShop using promo code EXPERTS25.

 

Author Comment

by:indikad
ID: 33656348
Correction. with Win XP machine I cannot Ping. But CAN Connect VPN.
never could Ping from any machine.

I just tried connecting to another server but can vpn with the windows 7 machine.
But still this server does not connect - as said which it used to.

so the current situation is
can vpn with XP machine , cannot connect with Win 7 Home premium
0
 
LVL 31

Expert Comment

by:captain
ID: 33660807
Hi

I had the same issue yesterday and the Tunnel error 800 was a bit of a red herring, if you specify L2TP in your security do you get a 789?

if so I would recommend you go to Computer
Right click Computer >Manage >Services

Restart services:
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent

This worked for me.

just a hunch...

capt.
0
 

Author Comment

by:indikad
ID: 33669087
captainreiss - I will try just L2TP and see.
what bothers me is it was something that worked before and now not working!!
0
 
LVL 31

Expert Comment

by:captain
ID: 33670501
We had a major blackout at our ISP and all users that had VPN tunnels open at that time could not reconnect even after the fault was corrected. Anyone without the live connection when it went down had no problems once the link was back up.

Strangely even a reboot of the PCs did not cure it. Only when the services were manually restarted did everything burst back into life.

It may be a wild coincidence but it is worth testing...
0
 

Author Comment

by:indikad
ID: 33671927
captainreiss:

Installed Windows 7 Professional Ultimate
issue is same
stopped and manually restarted
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent

issue is still same
tried a diffrent internet connection - wireless card  - issue is same
0
 

Author Comment

by:indikad
ID: 33671962
L2TP not works too
0
 
LVL 31

Expert Comment

by:captain
ID: 33672115
Ok, so you now have installed a new OS?

How do you authenticate, PSK or certificates?
Have you configured NAT and LT2P in PolicyAgent?

0
 

Accepted Solution

by:
indikad earned 0 total points
ID: 33707811
I appreciate all of your help with regards to this. I am now closing this as I have now started using a workaround ( connecting through  - another machine ) for now.
0

Featured Post

Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question