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Using Hunt Groups in CallManager 4.1.3

Posted on 2010-09-08
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Last Modified: 2012-05-10
I have Hunt Groups set up in CallManager 4.1.3, however, when callers are routed through the extension number contained withing the group, if the call is not answered, one of a couple things happen...1.  The caller received a fast busy, 2.  The caller reached Unity Connection voice mail, but the system does not recognize the number that was passed, so the call never receives a personal greeting.  This occurs on outside calls, if the calls are dialed directly from an inside caller, they complete fine to voice mail.  How can I correct this?
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Question by:BWSDatacomm
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Accepted Solution

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dinkon4u earned 500 total points
Comment Utility
Create a general delivery mail box user in unity and define the above mentioned hunt pilot number as it's extensiom in unity.
And record appropriate greeting for that user.

HTH
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Author Closing Comment

by:BWSDatacomm
Comment Utility
This was a solution that I have deployed many times on a traditional PBX, but was dissappointed when I originally sought help on my situation and was advised that this was not an option on CallManager/Unity Connection.  I should have tried this option regardless of what support provided, but didn't think any more about it.  While this was not exactly the solution I deployed, understand this as an option did lead me to a solution that worked very well...something our support folks could not figure out.  Thank you
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