Solved

Using Hunt Groups in CallManager 4.1.3

Posted on 2010-09-08
2
581 Views
Last Modified: 2012-05-10
I have Hunt Groups set up in CallManager 4.1.3, however, when callers are routed through the extension number contained withing the group, if the call is not answered, one of a couple things happen...1.  The caller received a fast busy, 2.  The caller reached Unity Connection voice mail, but the system does not recognize the number that was passed, so the call never receives a personal greeting.  This occurs on outside calls, if the calls are dialed directly from an inside caller, they complete fine to voice mail.  How can I correct this?
0
Comment
Question by:BWSDatacomm
2 Comments
 
LVL 6

Accepted Solution

by:
dinkon4u earned 500 total points
ID: 33640345
Create a general delivery mail box user in unity and define the above mentioned hunt pilot number as it's extensiom in unity.
And record appropriate greeting for that user.

HTH
0
 

Author Closing Comment

by:BWSDatacomm
ID: 33649586
This was a solution that I have deployed many times on a traditional PBX, but was dissappointed when I originally sought help on my situation and was advised that this was not an option on CallManager/Unity Connection.  I should have tried this option regardless of what support provided, but didn't think any more about it.  While this was not exactly the solution I deployed, understand this as an option did lead me to a solution that worked very well...something our support folks could not figure out.  Thank you
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever wanted to query Cisco Call Manager CDR records from MS SQL Server? Here's how! CUCM can be configured to upload a CDR file to a given FTP server every minute. This article will show you how to set this up, schedule the import of this data an…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question