Solved

Windows Explorer crashes when trying to create a VPN Connection in Windows 7

Posted on 2010-09-08
9
1,441 Views
Last Modified: 2012-05-10
I have Windows 7 32 Bit Enterprise Edition on Domain.
I am connecting to the Internet using a Local Wireless AP.
I have Sonicwall Net Extender SSL VPN to connect to my Domain Remotely and it works perfectly fine.

Currently i need to set up a Point to Point VPN.
To do that i go to Network and Sharing Center.
Click on Setup a New Connection or Network.
As soon as I click on Connect to a workplace, my Windows Explorer crashes.

Any Suggestions here?
0
Comment
Question by:indianguru2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 5

Expert Comment

by:2Cs
ID: 33627300
Can you post any eventlog messages for this?
0
 
LVL 11

Author Comment

by:indianguru2
ID: 33627394
These are some of the errors.
Faulting application name: xwizard.exe
Faulting module name: rasgcw.dll


0
 
LVL 5

Expert Comment

by:2Cs
ID: 33627417
Can you give me the source and event id as well please.

Al
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 11

Author Comment

by:indianguru2
ID: 33628367
I see this is Event Viewer:
Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: rasgcw.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdade
Exception code: 0xc0000005
Fault offset: 0x0001ba8c
Faulting process id: 0x1444
Faulting application start time: 0x01cb4f51a49ec92f
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\rasgcw.dll
Report Id: 8535db43-bb45-11df-8817-001b247a3293
0
 
LVL 11

Author Comment

by:indianguru2
ID: 33628386
Also have recurring error many times:
Faulting application name: wmpnetwk.exe, version: 12.0.7600.16385, time stamp: 0x4a5bccb3
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000005
Fault offset: 0x0007e001
Faulting process id: 0xc9c
Faulting application start time: 0x01cb4f51a92e2494
Faulting application path: C:\Program Files\Windows Media Player\wmpnetwk.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e6dce212-bb44-11df-8817-001b247a3293
0
 
LVL 5

Expert Comment

by:2Cs
ID: 33636914
You have three options:

1) Run Windows 7 repair via command line (http://www.intowindows.com/how-to-repair-windows-7-system-files/)

2) Try and replace the file, either with the machine on if possible or remove the drive and copy a known working file from another machine and register

3) Rebuild your machine

This file is critical to getting a VPN connection working.

Al

0
 
LVL 11

Author Comment

by:indianguru2
ID: 33637344
Did the First option. It seemed to repair something but still no avail on the VPN Issue.
Second option - Which file are you talking about.
Third option - Last option ... But not in my list ... too much to loose :(
 
0
 
LVL 5

Accepted Solution

by:
2Cs earned 500 total points
ID: 33637378
rasgcw.dlll is the faulty module.

You might need to use WINPE (http://www.microsoft.com/downloads/en/details.aspx?familyid=696DD665-9F76-4177-A811-39C26D3B3B34&displaylang=en) to boot up and be able to change the file over.

Al
0
 
LVL 11

Author Closing Comment

by:indianguru2
ID: 33638995
Thanks .. I copied the file in Safe mode...
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to set-up an On Demand, IPSec, Site to SIte, VPN from a Draytek Vigor Router to a Cyberoam UTM Appliance. A concise guide to the settings required on both devices
Let’s list some of the technologies that enable smooth teleworking. 
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question