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Windows Explorer crashes when trying to create a VPN Connection in Windows 7

Posted on 2010-09-08
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Last Modified: 2012-05-10
I have Windows 7 32 Bit Enterprise Edition on Domain.
I am connecting to the Internet using a Local Wireless AP.
I have Sonicwall Net Extender SSL VPN to connect to my Domain Remotely and it works perfectly fine.

Currently i need to set up a Point to Point VPN.
To do that i go to Network and Sharing Center.
Click on Setup a New Connection or Network.
As soon as I click on Connect to a workplace, my Windows Explorer crashes.

Any Suggestions here?
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Question by:indianguru2
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Expert Comment

by:2Cs
ID: 33627300
Can you post any eventlog messages for this?
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Author Comment

by:indianguru2
ID: 33627394
These are some of the errors.
Faulting application name: xwizard.exe
Faulting module name: rasgcw.dll


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Expert Comment

by:2Cs
ID: 33627417
Can you give me the source and event id as well please.

Al
0
 
LVL 11

Author Comment

by:indianguru2
ID: 33628367
I see this is Event Viewer:
Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: rasgcw.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdade
Exception code: 0xc0000005
Fault offset: 0x0001ba8c
Faulting process id: 0x1444
Faulting application start time: 0x01cb4f51a49ec92f
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\rasgcw.dll
Report Id: 8535db43-bb45-11df-8817-001b247a3293
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Author Comment

by:indianguru2
ID: 33628386
Also have recurring error many times:
Faulting application name: wmpnetwk.exe, version: 12.0.7600.16385, time stamp: 0x4a5bccb3
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000005
Fault offset: 0x0007e001
Faulting process id: 0xc9c
Faulting application start time: 0x01cb4f51a92e2494
Faulting application path: C:\Program Files\Windows Media Player\wmpnetwk.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e6dce212-bb44-11df-8817-001b247a3293
0
 
LVL 5

Expert Comment

by:2Cs
ID: 33636914
You have three options:

1) Run Windows 7 repair via command line (http://www.intowindows.com/how-to-repair-windows-7-system-files/)

2) Try and replace the file, either with the machine on if possible or remove the drive and copy a known working file from another machine and register

3) Rebuild your machine

This file is critical to getting a VPN connection working.

Al

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LVL 11

Author Comment

by:indianguru2
ID: 33637344
Did the First option. It seemed to repair something but still no avail on the VPN Issue.
Second option - Which file are you talking about.
Third option - Last option ... But not in my list ... too much to loose :(
 
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Accepted Solution

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2Cs earned 500 total points
ID: 33637378
rasgcw.dlll is the faulty module.

You might need to use WINPE (http://www.microsoft.com/downloads/en/details.aspx?familyid=696DD665-9F76-4177-A811-39C26D3B3B34&displaylang=en) to boot up and be able to change the file over.

Al
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LVL 11

Author Closing Comment

by:indianguru2
ID: 33638995
Thanks .. I copied the file in Safe mode...
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