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why Bluetooth doea not work in sony vio laptop after upgrading to win7?

Hello Expert , I upgrade my laptop (Sony vio vgn-cr19vn/b) from Vista to win7 successfully but unfotunitly I gt this error message , pls any suggestions?

Note: Have visited the sony site but nothing mentioned their !!

bluetooth-error.PNG
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hnael
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hnael
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1 Solution
 
PhoenixkeCommented:
Run the program. The Toshiba driver needs to be installed in order for Bluetooth to work.
If it doesn't work just update Win7 and the Toshiba Stack driver appropiate for your pc should be in there.

If not:http://aps2.toshiba-tro.de/bluetooth/?page=download
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compaqusCommented:
On their website, your model is not listed as supported  for Win7.

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=41348&m=VGN-CR19VN_B&l=en_GB

"f the preinstalled operating system on your unit is Windows XP or older,
compatible drivers are not available,  Sony VAIO Support cannot assist you with the upgrade."

The link Phonenixke gave you is your only chance.
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hnaelAuthor Commented:
I done the download Phoenixke it seems its only 30 days trial and its asking me to buy it so where do I stand now , is it something I need to pay for ? I mentioned I upgrade from vista to win7 .thks
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hnaelAuthor Commented:
I gt this everytime I open the bluetooth
bluetooth-1.PNG
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compaqusCommented:
Apparently this error message was meant for manufacturers, you cannot get a license.

Still looking for some solution.
In the mean time, some users are reporting that (apparently) after uninstalling the Toshiba Bluetooth Stack and rebooting, the machine recognised the bluetooth device... give it a try...
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hnaelAuthor Commented:
whats best way to unistall from device manager or control panel ?
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compaqusCommented:
This is another useful tool. It will try to install generic drivers. You don't have much choice since Sony wouldn't help...  The instructions are there.

http://bluetoothinstaller.com/download.html
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compaqusCommented:
Uninstall from control panel if you can.
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hnaelAuthor Commented:
this is what I gt  ,
bluetooth2.PNG
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compaqusCommented:
seems that the Toshiba stack is still installed.

have you uninstalled from start->control panel->Uninstall a program->Bluetooth Stack for Windows by Toshiba?
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hnaelAuthor Commented:
no I done it from device manager , but I will do it again from control panel  now
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hnaelAuthor Commented:
I did uninstall as instructed but when I re-start the system did not recognise anything so what can be done now ?
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compaqusCommented:
This will try to install generic drivers. You don't have much choice since Sony wouldn't help...  The instructions are there.

http://bluetoothinstaller.com/download.html
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hnaelAuthor Commented:
thks finally it works , this is what sort the problem in case someone else face the same problem .
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compaqusCommented:
np, glad it's working. I was running out of ideas :)
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hnaelAuthor Commented:
It did work , its a pain in the ..........but k its working fine with no trouble , one thing though the win7 is trying to install the drivers every now and then how can I stop that and make the system understand I am happy with what I gt ?
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