Solved

why Bluetooth doea not work in sony vio laptop after upgrading to win7?

Posted on 2010-09-08
16
418 Views
Last Modified: 2012-05-10
Hello Expert , I upgrade my laptop (Sony vio vgn-cr19vn/b) from Vista to win7 successfully but unfotunitly I gt this error message , pls any suggestions?

Note: Have visited the sony site but nothing mentioned their !!

bluetooth-error.PNG
0
Comment
Question by:hnael
  • 8
  • 7
16 Comments
 
LVL 5

Expert Comment

by:Phoenixke
ID: 33627468
Run the program. The Toshiba driver needs to be installed in order for Bluetooth to work.
If it doesn't work just update Win7 and the Toshiba Stack driver appropiate for your pc should be in there.

If not:http://aps2.toshiba-tro.de/bluetooth/?page=download
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33627714
On their website, your model is not listed as supported  for Win7.

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=41348&m=VGN-CR19VN_B&l=en_GB

"f the preinstalled operating system on your unit is Windows XP or older,
compatible drivers are not available,  Sony VAIO Support cannot assist you with the upgrade."

The link Phonenixke gave you is your only chance.
0
 

Author Comment

by:hnael
ID: 33627873
I done the download Phoenixke it seems its only 30 days trial and its asking me to buy it so where do I stand now , is it something I need to pay for ? I mentioned I upgrade from vista to win7 .thks
0
 

Author Comment

by:hnael
ID: 33627945
I gt this everytime I open the bluetooth
bluetooth-1.PNG
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33629564
Apparently this error message was meant for manufacturers, you cannot get a license.

Still looking for some solution.
In the mean time, some users are reporting that (apparently) after uninstalling the Toshiba Bluetooth Stack and rebooting, the machine recognised the bluetooth device... give it a try...
0
 

Author Comment

by:hnael
ID: 33629702
whats best way to unistall from device manager or control panel ?
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33629733
This is another useful tool. It will try to install generic drivers. You don't have much choice since Sony wouldn't help...  The instructions are there.

http://bluetoothinstaller.com/download.html
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33629754
Uninstall from control panel if you can.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:hnael
ID: 33629869
this is what I gt  ,
bluetooth2.PNG
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33630002
seems that the Toshiba stack is still installed.

have you uninstalled from start->control panel->Uninstall a program->Bluetooth Stack for Windows by Toshiba?
0
 

Author Comment

by:hnael
ID: 33630443
no I done it from device manager , but I will do it again from control panel  now
0
 

Author Comment

by:hnael
ID: 33630584
I did uninstall as instructed but when I re-start the system did not recognise anything so what can be done now ?
0
 
LVL 7

Accepted Solution

by:
compaqus earned 500 total points
ID: 33630667
This will try to install generic drivers. You don't have much choice since Sony wouldn't help...  The instructions are there.

http://bluetoothinstaller.com/download.html
0
 

Author Closing Comment

by:hnael
ID: 33632021
thks finally it works , this is what sort the problem in case someone else face the same problem .
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33632042
np, glad it's working. I was running out of ideas :)
0
 

Author Comment

by:hnael
ID: 33632059
It did work , its a pain in the ..........but k its working fine with no trouble , one thing though the win7 is trying to install the drivers every now and then how can I stop that and make the system understand I am happy with what I gt ?
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

943 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now