Solved

Backup Exec Error Display Error

Posted on 2010-09-08
8
1,308 Views
Last Modified: 2013-12-01
On Symantec Backup Exec 12, trying to look at a job history on a Server 2008 SP2.
An error box appears with:

One of more errors were encountered converting the job history into a web page for display.
The specified module could not be found. Source=msxml3.dll Description. The specified module could not be found.

In c:\Windows\SysWOW64\msxml3.dll and c:\windows\system32\msxml3.dll is MS XML 3.0 SP10
I am trying to find a solution without reinstall the whole of Backip Exec and reconfiguring the jobs
Any pointers of finding out the specified module it is refering to within Windows Servers varous logs would be great as it doesn't appear in the event log.  I have registered / unregistered / reregistered msxml3.dll  and restarted the server and has not fixed the issue.

The Windows Server 2008 is a domain controller with Exchange 2007 SP2.
Kind Regards
fosseitsl
0
Comment
Question by:fosseitsl
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
8 Comments
 
LVL 7

Expert Comment

by:denbosse
ID: 33631212
Try repairing XML from "Program and Features"
0
 
LVL 7

Accepted Solution

by:
oztrodamus earned 125 total points
ID: 33642997
Just a tid bit about B/E you can export your media server configuration to a backup file and import after you reinstall B/E. That way you never have to reconfigure B/E from scratch. All the configs, jobs, everything will export.

http://seer.entsupport.symantec.com/docs/274778.htm
0
 

Author Comment

by:fosseitsl
ID: 33643871
I couldn't find where to repair XML in programs and features - it is not listed.
I could end up doing the export and import of Backup Exec but was trying not to go down this route yet.
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 7

Expert Comment

by:oztrodamus
ID: 33643898
Try installing or reinstalling the latest SP for B/E 12.0 If you have valid support for 12.0 you can upgrade to version B/E 13.0 at no cost. I reccomend the upgrade if you can B/E 13.0 is a far better product.
0
 
LVL 7

Assisted Solution

by:denbosse
denbosse earned 125 total points
ID: 33652386
0
 
LVL 7

Expert Comment

by:denbosse
ID: 33652390
Sorry - forgot you did re-register already. Check the second article to see if there's something that would help.
0
 

Author Comment

by:fosseitsl
ID: 33653330
oztrodamus - Thankyou - I was going to try and install the latest SP but the router / internet connection is down at present on the site where the server is. The client did not renew their support thus they are not entitiled to the latest versions or help from Symantec.

denbosse - I will try the suggested on http://seer.entsupport.symantec.com/docs/254079.htm web page which is similar to issues I am having.

Will report back later in the week with my results
Kind Regards
0
 

Author Comment

by:fosseitsl
ID: 33674134
Tried reinstalling SP5 - this did not work
Tried repairing backup exec 12 in programs and features
There were no old xml files to be deleted in the data folder.

Will try and export media server configuration next...
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question