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Backup Exec Error Display Error

Posted on 2010-09-08
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Last Modified: 2013-12-01
On Symantec Backup Exec 12, trying to look at a job history on a Server 2008 SP2.
An error box appears with:

One of more errors were encountered converting the job history into a web page for display.
The specified module could not be found. Source=msxml3.dll Description. The specified module could not be found.

In c:\Windows\SysWOW64\msxml3.dll and c:\windows\system32\msxml3.dll is MS XML 3.0 SP10
I am trying to find a solution without reinstall the whole of Backip Exec and reconfiguring the jobs
Any pointers of finding out the specified module it is refering to within Windows Servers varous logs would be great as it doesn't appear in the event log.  I have registered / unregistered / reregistered msxml3.dll  and restarted the server and has not fixed the issue.

The Windows Server 2008 is a domain controller with Exchange 2007 SP2.
Kind Regards
fosseitsl
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Question by:fosseitsl
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8 Comments
 
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Expert Comment

by:denbosse
ID: 33631212
Try repairing XML from "Program and Features"
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oztrodamus earned 125 total points
ID: 33642997
Just a tid bit about B/E you can export your media server configuration to a backup file and import after you reinstall B/E. That way you never have to reconfigure B/E from scratch. All the configs, jobs, everything will export.

http://seer.entsupport.symantec.com/docs/274778.htm
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Author Comment

by:fosseitsl
ID: 33643871
I couldn't find where to repair XML in programs and features - it is not listed.
I could end up doing the export and import of Backup Exec but was trying not to go down this route yet.
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Expert Comment

by:oztrodamus
ID: 33643898
Try installing or reinstalling the latest SP for B/E 12.0 If you have valid support for 12.0 you can upgrade to version B/E 13.0 at no cost. I reccomend the upgrade if you can B/E 13.0 is a far better product.
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Assisted Solution

by:denbosse
denbosse earned 125 total points
ID: 33652386
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Expert Comment

by:denbosse
ID: 33652390
Sorry - forgot you did re-register already. Check the second article to see if there's something that would help.
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Author Comment

by:fosseitsl
ID: 33653330
oztrodamus - Thankyou - I was going to try and install the latest SP but the router / internet connection is down at present on the site where the server is. The client did not renew their support thus they are not entitiled to the latest versions or help from Symantec.

denbosse - I will try the suggested on http://seer.entsupport.symantec.com/docs/254079.htm web page which is similar to issues I am having.

Will report back later in the week with my results
Kind Regards
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Author Comment

by:fosseitsl
ID: 33674134
Tried reinstalling SP5 - this did not work
Tried repairing backup exec 12 in programs and features
There were no old xml files to be deleted in the data folder.

Will try and export media server configuration next...
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