troubleshooting Question

Mitel 3300 VPN No Audio

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cvadminFlag for Canada asked on
Voice Over IPTelecommunicationsIP Telephony
3 Comments1 Solution1146 ViewsLast Modified:
We have a Mitel ICP 3300 at Head Office. All handsets are 5330.

Branch Office #1 has a Site-to-Site VPN to Head Office
Branch Office #2 has a Site-to-Site VPN to Head Office.

The issue I am having, is if a user from Branch #1 calls a user at Branch #2 the phone will ring, when they pickup it is dead air. This is the same in both directions.

Here is what I'm wondering. Does the Handset in Branch #1 talk directly to the handset in Branch #2 or does everything pass through the ICP? Both Branches DO NOT have a route to each other, just to the subnet at Head Office.

I thought I read somewhere that when you make a call the ICP initiates then hands off the communication directly between the handsets. Which would explain the problem.

Anyone able to confirm my thoughts or offer some insight?
ASKER CERTIFIED SOLUTION
JRSCGI

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