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The 'Microsoft Information Store' returned 'Instance not found error - Exchange Server 2003 - NTBACKUP

Posted on 2010-09-08
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Last Modified: 2012-05-10
When I try to run NTBACKUP to backup Exchange 2003, I keep getting the below error message. I attached the error log. We have 2 tasks scheduled in Exchange Server 2003 to take both Normal (Full on weekly basis) and Incremental (Daily basis.) Those two tasks run normally until last week. After that both two tasks returned unsuccessfull error code.

We didn't made any changes to the server from past months. A long time (~6 months) back, we run the Exchange Store database deframentation.

I would appreciated if anyone can guide me on this. Thank you!
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Exchange_Backup.bkf created 9/8/2010 at 8:48 AM"

Volume shadow copy creation: Attempt 1.
Backup of "EXCHANGE\Microsoft Information Store\First Storage Group"
Backup set #1 on media #1
Backup description: "Set created 9/8/2010 at 8:48 AM"
Media name: "Exchange_Backup.bkf created 9/8/2010 at 8:48 AM"

Backup Type: Normal

Backup started on 9/8/2010 at 8:48 AM.
Backup completed on 9/8/2010 at 10:44 AM.
Directories: 4
Files: 15
Bytes: 13,687,170,818
Time:  1 hour,  56 minutes, and  25 seconds
Backup of "EXCHANGE\Microsoft Information Store\Recovery Storage Group"
Backup set #2 on media #1
Backup description: "Set created 9/8/2010 at 8:48 AM"
Media name: "Exchange_Backup.bkf created 9/8/2010 at 8:48 AM"

Backup Type: Normal

Backup started on 9/8/2010 at 10:44 AM.
The 'Microsoft Information Store' returned 'Instance not found

' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.

' from a call to 'HrESEBackupClose()' additional data '-'
The operation was ended.
Backup completed on 9/8/2010 at 10:44 AM.
Directories: 0
Files: 0
Bytes: 0
Time:  1 second

----------------------

The operation did not successfully complete.

----------------------

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Question by:SrinathS
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Expert Comment

by:golfwins
ID: 33628427
Hello SinathS,

I think this is your problem. I hope this helps.

http://support.microsoft.com/kb/820272

Thanks!
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Author Comment

by:SrinathS
ID: 33628495
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows Server 2003 Service Pack 1.

We're running on Windows Server 2003 R2 Standard Edition. Also we performed several full backups earlier and didn't enountered this kind of situation.

I supect database defragmentation; Do you have any idea on Exchange database defragmentation? Thanks for your quick reply.
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Expert Comment

by:golfwins
ID: 33628796
SrinathS

I think you need to delete the Recovery Storage Group. You shouldn't need to back this up. It was probably working fine, and then someone had the need to use the RSG and didn't delete it when done.
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Accepted Solution

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golfwins earned 500 total points
ID: 33628923
After doing a little more research, I'm fairly certain that the RSG is your problem. If you do not want to delete the RSG, then I found this link (Suggestion 1) that says it will remove the RSG from the NTBackup script. http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/f4bd73a656d2a518/424aa4d666f5c849?lnk=st&q=sbs+2003+backup+The+%27Microsoft+Information+Store%27+returned+%27Instance+not+found&rnum=4&hl=en#424aa4d666f5c849

I hope this helps!
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Author Comment

by:SrinathS
ID: 33629024
The suggestion 1 seems to be simple, but we never encountered this kind of problem before. As I said earlier, we are able to take full backups normally until lastweek. I'll implement this tonight. I'll also try to restart the server.
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Assisted Solution

by:golfwins
golfwins earned 500 total points
ID: 33629195
Is it possible that one of your admins created the RSG to retrieve an old mailbox? Maybe someone was playing or tinkering around and created the RSG and just forgot to delete it. If you open Exchange System Manager and Browse to the RSG, you can right click the RSG and go to Properties. Then click the Details Tab and see when it was created. That may tell you if it coincides with the timing of your backup issue. Either way, i think deleting it, or excluding it will resolve your issue.
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Author Closing Comment

by:SrinathS
ID: 33764653
Finally I'm able to take full Exchange Server backup.
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Author Comment

by:SrinathS
ID: 34045712
Deleting Recovery Storage Group (RSG) is a good solution for this. After I use the Microsoft Exchange Server 2003 Recovery Storage Group, do I need to delete its contents? YES.

Ref link: http://www.windowsitpro.com/article/tips/after-i-use-the-microsoft-exchange-server-2003-recovery-storage-group-do-i-need-to-delete-its-contents-.aspx
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Expert Comment

by:gorilly
ID: 34770194
I would just like to add to this that i had the same problem with an exchange server, i deleted the RSG and it didnt solve my problem, my problem was that due to low disk space both storage containers were not mounted, i needed to right click on them and select mount before the backup would take place. When they are not mounted they have a little red arrow on them. Hope this helps anyone in future.
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