Solved

The 'Microsoft Information Store' returned 'Instance not found error - Exchange Server 2003 - NTBACKUP

Posted on 2010-09-08
9
1,908 Views
Last Modified: 2012-05-10
When I try to run NTBACKUP to backup Exchange 2003, I keep getting the below error message. I attached the error log. We have 2 tasks scheduled in Exchange Server 2003 to take both Normal (Full on weekly basis) and Incremental (Daily basis.) Those two tasks run normally until last week. After that both two tasks returned unsuccessfull error code.

We didn't made any changes to the server from past months. A long time (~6 months) back, we run the Exchange Store database deframentation.

I would appreciated if anyone can guide me on this. Thank you!
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Exchange_Backup.bkf created 9/8/2010 at 8:48 AM"

Volume shadow copy creation: Attempt 1.
Backup of "EXCHANGE\Microsoft Information Store\First Storage Group"
Backup set #1 on media #1
Backup description: "Set created 9/8/2010 at 8:48 AM"
Media name: "Exchange_Backup.bkf created 9/8/2010 at 8:48 AM"

Backup Type: Normal

Backup started on 9/8/2010 at 8:48 AM.
Backup completed on 9/8/2010 at 10:44 AM.
Directories: 4
Files: 15
Bytes: 13,687,170,818
Time:  1 hour,  56 minutes, and  25 seconds
Backup of "EXCHANGE\Microsoft Information Store\Recovery Storage Group"
Backup set #2 on media #1
Backup description: "Set created 9/8/2010 at 8:48 AM"
Media name: "Exchange_Backup.bkf created 9/8/2010 at 8:48 AM"

Backup Type: Normal

Backup started on 9/8/2010 at 10:44 AM.
The 'Microsoft Information Store' returned 'Instance not found

' from a call to 'HrESEBackupSetup()' additional data '-'The 'Microsoft Information Store' returned 'Functions called in an invalid sequence.

' from a call to 'HrESEBackupClose()' additional data '-'
The operation was ended.
Backup completed on 9/8/2010 at 10:44 AM.
Directories: 0
Files: 0
Bytes: 0
Time:  1 second

----------------------

The operation did not successfully complete.

----------------------

Open in new window

0
Comment
Question by:SrinathS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
9 Comments
 
LVL 2

Expert Comment

by:golfwins
ID: 33628427
Hello SinathS,

I think this is your problem. I hope this helps.

http://support.microsoft.com/kb/820272

Thanks!
0
 

Author Comment

by:SrinathS
ID: 33628495
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows Server 2003 Service Pack 1.

We're running on Windows Server 2003 R2 Standard Edition. Also we performed several full backups earlier and didn't enountered this kind of situation.

I supect database defragmentation; Do you have any idea on Exchange database defragmentation? Thanks for your quick reply.
0
 
LVL 2

Expert Comment

by:golfwins
ID: 33628796
SrinathS

I think you need to delete the Recovery Storage Group. You shouldn't need to back this up. It was probably working fine, and then someone had the need to use the RSG and didn't delete it when done.
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 2

Accepted Solution

by:
golfwins earned 500 total points
ID: 33628923
After doing a little more research, I'm fairly certain that the RSG is your problem. If you do not want to delete the RSG, then I found this link (Suggestion 1) that says it will remove the RSG from the NTBackup script. http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/f4bd73a656d2a518/424aa4d666f5c849?lnk=st&q=sbs+2003+backup+The+%27Microsoft+Information+Store%27+returned+%27Instance+not+found&rnum=4&hl=en#424aa4d666f5c849

I hope this helps!
0
 

Author Comment

by:SrinathS
ID: 33629024
The suggestion 1 seems to be simple, but we never encountered this kind of problem before. As I said earlier, we are able to take full backups normally until lastweek. I'll implement this tonight. I'll also try to restart the server.
0
 
LVL 2

Assisted Solution

by:golfwins
golfwins earned 500 total points
ID: 33629195
Is it possible that one of your admins created the RSG to retrieve an old mailbox? Maybe someone was playing or tinkering around and created the RSG and just forgot to delete it. If you open Exchange System Manager and Browse to the RSG, you can right click the RSG and go to Properties. Then click the Details Tab and see when it was created. That may tell you if it coincides with the timing of your backup issue. Either way, i think deleting it, or excluding it will resolve your issue.
0
 

Author Closing Comment

by:SrinathS
ID: 33764653
Finally I'm able to take full Exchange Server backup.
0
 

Author Comment

by:SrinathS
ID: 34045712
Deleting Recovery Storage Group (RSG) is a good solution for this. After I use the Microsoft Exchange Server 2003 Recovery Storage Group, do I need to delete its contents? YES.

Ref link: http://www.windowsitpro.com/article/tips/after-i-use-the-microsoft-exchange-server-2003-recovery-storage-group-do-i-need-to-delete-its-contents-.aspx
0
 

Expert Comment

by:gorilly
ID: 34770194
I would just like to add to this that i had the same problem with an exchange server, i deleted the RSG and it didnt solve my problem, my problem was that due to low disk space both storage containers were not mounted, i needed to right click on them and select mount before the backup would take place. When they are not mounted they have a little red arrow on them. Hope this helps anyone in future.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question