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iPhone sent items appear blank in Entourage SENT ITEMS exchange 2003

Posted on 2010-09-08
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Last Modified: 2012-06-21
hello peeps,
   have got a very strange issue. we have an exchange 2003 working perfectly in mixed Mac/PC environment.
Macs have office 2008 installed and entourage configured with EXCHANGE account working fine. Some users have iphones configured as well which work fine.

And then problem starts. When entourage synchronizes the emails which are sent from iPhone appear as Empty Emails in entourage's sent items folder with title NO SUBJECT.  it is happening for all users with iphones and entourage 2004/2008.

I did read somewhere earlier that it is an issue with compatibility among entourage, exchange and apple.

any suggestions.
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Question by:Kash
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4 Comments
 
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Expert Comment

by:MBobrek
ID: 33633179
Are you "seeing" the sent email at all?  Is it just the subject or is the header garbled as well.  I've encountered the issue below and hope this helps you.

http://blog.entourage.mvps.org/2008/08/use_applescript_to_read_activesync_sent_items_in_entourage.html
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by:Kash
ID: 33634575
no not seeing email at all.
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Kash earned 0 total points
ID: 33840786
settings changed on iphone worked.
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Expert Comment

by:jagpcmhc
ID: 34140513
Hey:

What settings on the iphone did you change to get this to work?  We are recently seeing this issue as well.
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