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Multiple machine Windows XP BSOD unable to load registry
A small office I support has had 4 out of 10 machines in the last week start BSOD'ing unable to load registry. Seems like too many to be a co-incidence. Anti-virus finds nothing, windows updates are current. 3 machines are Dells, 1 a Gateway, so can't isolate to single hardware. A new virus? Power surge? Lightening? Bad windows update applied? No glaring hardware erros in event viewer. Got me puzzled.
Anti-Virus AppsMicrosoft Legacy OS
Last Comment
sayed_maher
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ASKER
THe exact BSOD msg is:
STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Confi
or it's log or alternate.
It is corrupt, absent, or not writable.
I will analyze the dump files next time I'm in their offices (later this week probably unless they call me before then).
STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Confi
or it's log or alternate.
It is corrupt, absent, or not writable.
I will analyze the dump files next time I'm in their offices (later this week probably unless they call me before then).
Here's how to fix it...
http://support.microsoft.com/kb/307545
Here's another website with directions. It seems complicated but I guarantee you it's a simple fix. I do not need any more information from you on this. I've come across this issue many times before with XP. If you have anymore issues feel free to contact me directly @ keith[at]opswat[dot]com
I'll be able to reply faster and answer any technical questions you have while working on it if you email me there.
http://www.kellys-korner-xp.com/xp_sys32.htm
http://support.microsoft.com/kb/307545
Here's another website with directions. It seems complicated but I guarantee you it's a simple fix. I do not need any more information from you on this. I've come across this issue many times before with XP. If you have anymore issues feel free to contact me directly @ keith[at]opswat[dot]com
I'll be able to reply faster and answer any technical questions you have while working on it if you email me there.
http://www.kellys-korner-xp.com/xp_sys32.htm
ASKER
Thanks for the tips for fixing the registry, but what I'm really looking for is the cause since 4 machines had this happen at the same time. I had googled the problem and found out how to fix it, but what i really need is tips for finding the cause, which I suspect is a new virus? Bad windows update? Hoping someone else has seen the simultaneous corruption of the registry on multiple machines and found and eliminated the root cause.
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I have seen two machines the last week intermittently be unable to load the system hive. A chkdsk in safemode fixes the issue for a few days, but it returns. Tried in-place upgrading one of them as well, to no avail.