Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Blackberry Desktop Manager 6 crashes during sync

Posted on 2010-09-08
Medium Priority
Last Modified: 2012-05-10
I've installed BB Desktop Manager to sync with Outlook 2010.  I'm only syncing contacts using BBDM (we use public contacts folders). Each time the contacts sync, the log report appears when the sync completes and then immediately the program crashes.  Any ideas how to fix this, please?  I'm running Win 7 64bit.

Question by:Mike London
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 33631762
The main reason I have come across this error in the past for contacts has been where some of the contacts did not have either a first or last name, or occasionally where the contacts in the folder were scanned in using a business card scanner and some contain international characters/symbols.
If you suspect the latter, (assuming you have permissions and it doesn't impact other users of the folder) I would suggest moving out all the contacts, and moving them in perhaps 20 at a time in alphabetical order - you will quickly identify which contact(s) are causing the problem.

Author Comment

by:Mike London
ID: 33634721
We are syncing 1 local and 3 public contact folders so there are about 5000 records in total so it's a bit tricky to do what you suggest.  I would be happy to deselect some of these mapped folders and try them one at a time but I can't do that because BBDM has crashed before I can get access to the syncing config window.  By the way, the syncing works just fine on my old XP PC using BBDM 5.

Expert Comment

ID: 33639767
Apologies for the delay in replying.. To force BBDM to ask you for configuration details again, you could delete the folder that contains the configuration (or at least move it elsewhere)
If you remove the following folder, you should be prompted to reconfigure next time you open the software
 %USERPROFILE%\Application Data\Research In Motion.
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.


Accepted Solution

John_Dorian earned 2000 total points
ID: 33643677
The Database holds a lot of important data such as user configs IT polices etc. Also depending on what version of BES it holds unread marks tables and address book lists (Groupwise).

The most important thing it holds are your encryption keys for each device. This is the master store for all this data and should it get erased and recreated you'll have to Enterprise Activate all your users again.

Author Comment

by:Mike London
ID: 33661018
As the syncing works fine in BBDM 5, I'm wondering if there is simply a bug with the Outlook 2010 integration in v6.  I think that I will keep on running the sync on my old PC using v5 until an update of BBDM 6 is issued.

Expert Comment

ID: 37947627
Having the same issue, any updates to this?

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
Video by: ITPro.TV
In this episode Don builds upon the troubleshooting techniques by demonstrating how to properly monitor a vSphere deployment to detect problems before they occur. He begins the show using tools found within the vSphere suite as ends the show demonst…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
Suggested Courses

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question