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Quicktime still opening TIF's in IE after being disabled in MIME settings - how to correct

Posted on 2010-09-08
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Last Modified: 2012-05-10
We had a few clients having issues opening TIF files through the browser after installing Quicktime (for iTunes most likely). We ran through the following instructions to change the Quicktime preferences, restarted the browser, and even the computer and it did not work. Clicking TIF files in the browser still attempts to open it in Quicktime, which does not work. Saving the TIF to the desktop and opening it that way works, but our clients would prefer to have it work the way it did before just clicking the TIF in their browser.

We offered the suggestion of removing Quicktime, one client was okay with that, several others were not. We tried disabling the Quicktime add-on for IE and then clicked a TIF, it showed up as a "red X" in the top left. We'd simply like this to skip Quicktime and open it in Windows Picture Manager or whatever software we choose using "Open With..."
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Question by:LlewellynIT
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Expert Comment

by:strung
ID: 33630341
Can't you just change the file association for TIF using TOOLS: FOLDER OPTIONS:FILE TYPES in any folder window?
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Expert Comment

by:Brian B
ID: 33630404
Just to confirm, opening it from windows in general works? Otherwise the solution is Shift-Right-Click, Open With. Choose the program and make sure "always use this program" is checked.

To fix it from within IE for quicktime, you'll have to change the files that quicktime uses. That's within the options from Quicktime program itself.
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ragnarok89 earned 2000 total points
ID: 33630461
Sounds like the QT plugin for IE didn't install properly, or your browser's security settings are preventing it from working.

Try re-installing QT, and try on at least 2 PCs. If the problem persists, we know it's not the one PC...


Edit your ActiveX settings:

In IE click Tools > Internet Options
Click the Security Tab
Click the Internet Icon, and then the Default Level Button
Test to see if it works.

If your Default Level Button was greyed out, click the Custom Level Button
scroll down to the ActiveX sections and look for anything DISABLED
Pay special attention to the setting called "Run ActiveX controls and Plug-ins"
Try tweaking these values one at a time.

Al
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