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Just updated my ssl's today on my cpanel server and receiveing errrors can't log into whm or cpanel

Posted on 2010-09-08
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Last Modified: 2013-11-08

I am getting the below error when trying to log into my cpanel server.

maindomain1.com/whm/
or
maildomain1.com/cpanel

Returns this error back

An error occurred during a connection to maindomain1.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

maindomain1.com is the main domain account of the server where I have other websites hosted on.

Somehow today when I renewed and had to rekey and re do my certs it messed things up. I installed the new ones according to cpanel directions but it jacked things up

I have 1 UCC 5 domain Certificate from godaddy for maindomain1.com
somehow something is jacked up

and on my 2 UCC 5 domain Certificate I have from godaddy for clientdomain.com it giving me this error

my certs each have alt names

domain1.clientdomain.com
domain2.clientdomain.com
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Question by:sobeservices2
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3 Comments
 
LVL 21

Expert Comment

by:Julian Matz
ID: 33641347
Log in to an SSH session and restart Apache and cpanel:

# /etc/init.d/httpd restart
# /etc/init.d/cpanel restart

Afterwards, try again and check your error logs.

# tail /usr/local/apache/logs/error_log
# tail /etc/httpd/logs/error_log
# tail /var/log/messages
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LVL 21

Expert Comment

by:Julian Matz
ID: 33641500
Actually, before you do anything else, give this a try:

Instead of using
https://maildomain1.com/cpanel
try
https://maildomain1.com:2096/
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Accepted Solution

by:
sobeservices2 earned 0 total points
ID: 33658502
This is what I found out to be my problem. I am posting for all to know.

At this time UCC Certificates are not natively supported by cPanel/WHM, by
default cPanel use 1024 as the certificate length this is the reason you were
getting the error. There is an internal case to address the issue in future
builds of cPanel/WHM where the user can select the length within their cPanel SSL
interface like you can in WHM.

I was able to find a post from 9/2 on how to get UCC certificates working but with a
lot of manual edits and customizations that would need to be supported by you and
your server administrator.

http://forums.cpanel.net/f5/godaddy-ucc-multiple-domain-ssl-whm-101193.html
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