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SharePoint reported error (0x80004005) "Failed to copy one or more items." - Outlook 2007, WSS 3.0

Posted on 2010-09-08
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Last Modified: 2015-01-12
The following error message is generated when connecting a SharePoint (WSS 3.0) calendar to Outlook 2007 (SP2):
Task 'SharePoint' reported error (0x80004005) : 'Failed to copy one or more items. For details, see the log file'.

Error logs (found at %drive%\docume~1\%username%\locals~1\temp\) indicate the following:
Error mapping item #90
Error mapping item #91

The primary issue at hand is that "intermittent" events appear to not be synchronizing with this calendar when added through Outlook. In my best observation, it seems these events are copies of meeting requests pasted from a personal calendar to the SharePoint calendar (which are not supported as outlined in the following Microsoft article: http://support.microsoft.com/kb/926440), but I am unable to determine which meeting request(s) are causing this issue, if any.

In my troubleshooting, this issue seems to be limited to a specific calendar in SharePoint affecting multiple persons in the same manner. The calendar has been removed from Outlook and re-connected several times producing the same error each time. Believing that the "&", which was originally included in the title, may be causing the issue, it was replaced with the word "and". However, the same error is produced when removing/re-connecting calendar in Outlook.

This exact error has been outlined in a Microsoft article (http://support.microsoft.com/kb/919042)affecting Outlook 2003 with a 'fix' of using Outlook 2007. However, all persons accessing this calendar are already using Outlook 2007 with latest updates.

My last resort is to delete this calendar from SharePoint and create a new one (and advise persons not to copy meeting requests to this calendar). However, any assistance in resolving this issue without performing this action would be sincerely appreciated.

Additional system information:
WSS 3.0 is installed on Server 2008. We are using Exchange 2007 running on Server 2008. All persons accessing this calendar are running Windows XP SP2 using IE 7.0 and Outlook 2007 with latest updates.
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Question by:EEOcala
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by:itgroove
ID: 33634414
I've seen this exact behaviour with Contact Lists where the website address field wouldn't copy contacts because the website address that was input was as www.somewhere.com, instead of http://www.somewhere.com - by missing the protocol/http part in front, it kacked out the whole synchronization.
While that doesn't help you directly, perhaps a similar situation is occurring where values you or someone are entering into the fields are not actually appropriate datatypes or are missing some sort of data validation.  Were any calendar columns dropped, renamed, etc. from the default content type?
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EEOcala earned 0 total points
ID: 33695441
Thanks for your comments above. I believe I found the cause of this issue and it seems to be resolved.

As you suggested, it did seem related to fields causing the synchronization issues because of what Microsoft says in the first KB article listed above:
"This issue occurs when you create a meeting request from a SharePoint Calendar list that you synchronized with Outlook 2007. Meeting requests are not supported in SharePoint Calendar lists".
Microsoft's "resolution" is to not to create meeting requests in the SharePoint calendar.

A particular user that I know of was in fact copying Meeting Requests from their personal Outlook calendar to this SharePoint calendar. It appears that Outlook attempts to convert them to Appointments, but perhaps some of these fields (e.g. Attendees) are not converting properly and are causing the synchronization issues.

Therefore to test, I exported this calendar as a PST (in order to work from a backup copy rather than the original). I then created a new SharePoint calendar and imported this PST to it through Outlook. Items that she copied were easily identifiable because they were preceeded in the subject line with the word "COPY:". Therefore, I used the Appointment view to sort by this subject line and delete these entries.

I removed this calendar from Outlook, then re-added it back, and no synchronization issues!

Thanks again for helping me get pointed in the right direction.
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Expert Comment

by:Harter
ID: 40545032
We are having an issue with Outlook 2010 and Sharepoint 2013 calendar. The error we are seeing is: Task SharePoint reported error (0x80004005) "Failed to copy one or more items. For details, see log file"
The problem is with a change made to a recurring item on sharepoint 2013 and it is not sychnronizing in outlook 2010
Sharepoint calendar shows correct update but not the calendar in outlook. We had tried the following:
Delete the calendar from outlook, deleted sharepoing list, added it back to outlook, deleted user outlook profile, repaired outlook, nothing resolved the issue. Does anyone know if this is a microsoft issue with Sharepoint 2013?
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