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Your email of password may be incorrect. Please contact your system Administrator

Posted on 2010-09-08
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Last Modified: 2012-05-10
I have a client who got a new/used phone. trying to connect bES.
Your email of password may be incorrect. Please contact your system Administrator

get the following error. in the meantime have him connected under OWA.

soo emails and calendar sync.

Any ideas would really be appreciated.

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Question by:Avi Leibzon
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8 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33632614
did you establish a new activation password to provision the device
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LVL 7

Expert Comment

by:oztrodamus
ID: 33632691
Have you done a wipe on the BB prior to giving it to the new user?

Go to Security Options, General Options, press the BB button, and choose option Wipe Handheld.
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Author Comment

by:Avi Leibzon
ID: 33634159
yes have done both of these
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LVL 7

Expert Comment

by:oztrodamus
ID: 33634298
Is the BB device new to the BES server you're trying to activate it against?
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 33635339
Hi,

Go into settings > Adavanced options > and if there are any service books that say the following or similar, delete them and try the activation again.
Desktop [CICAL]
Desktop [CMIME]

M@
0
 

Author Comment

by:Avi Leibzon
ID: 33673637
nothing worked.

So there is a blackberry 8530 and a 8900
working on the system.

created a new user with a blackberry bold and a
assigned besadmin send as through ad. Did not work

erased new user, copied a working user and recreated profle. DId not work

also did this yesterday:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit


Still not working. I'm really stumped any ideas would really help
0
 

Author Comment

by:Avi Leibzon
ID: 33673779
running version 4.1 should i upgrade. don't think this will help but out of ideas
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Accepted Solution

by:
Avi Leibzon earned 0 total points
ID: 33673975
found the solution. the MDS on the bes was glitchn. restarted and everything worked.
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