?
Solved

Your email of password may be incorrect. Please contact your system Administrator

Posted on 2010-09-08
8
Medium Priority
?
953 Views
Last Modified: 2012-05-10
I have a client who got a new/used phone. trying to connect bES.
Your email of password may be incorrect. Please contact your system Administrator

get the following error. in the meantime have him connected under OWA.

soo emails and calendar sync.

Any ideas would really be appreciated.

0
Comment
Question by:Avi Leibzon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33632614
did you establish a new activation password to provision the device
0
 
LVL 7

Expert Comment

by:oztrodamus
ID: 33632691
Have you done a wipe on the BB prior to giving it to the new user?

Go to Security Options, General Options, press the BB button, and choose option Wipe Handheld.
0
 

Author Comment

by:Avi Leibzon
ID: 33634159
yes have done both of these
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 7

Expert Comment

by:oztrodamus
ID: 33634298
Is the BB device new to the BES server you're trying to activate it against?
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 33635339
Hi,

Go into settings > Adavanced options > and if there are any service books that say the following or similar, delete them and try the activation again.
Desktop [CICAL]
Desktop [CMIME]

M@
0
 

Author Comment

by:Avi Leibzon
ID: 33673637
nothing worked.

So there is a blackberry 8530 and a 8900
working on the system.

created a new user with a blackberry bold and a
assigned besadmin send as through ad. Did not work

erased new user, copied a working user and recreated profle. DId not work

also did this yesterday:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit


Still not working. I'm really stumped any ideas would really help
0
 

Author Comment

by:Avi Leibzon
ID: 33673779
running version 4.1 should i upgrade. don't think this will help but out of ideas
0
 

Accepted Solution

by:
Avi Leibzon earned 0 total points
ID: 33673975
found the solution. the MDS on the bes was glitchn. restarted and everything worked.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question