Solved

Kyocera KM-3035 won't scan to Windows 7 desktop pc

Posted on 2010-09-08
7
2,890 Views
Last Modified: 2012-05-10
Hi,
 
We've got a KM-3035 office all in one machine which we used to scan to PC using Windows XP. We have replaced the XP desktop with Win7 Pro. Have setup the scan utility as per Kycera instruction but it won't scan no matter what we do. Have called KY support a number of times they are unable to help. Firewall, AV, turned off, sharing enabled, discovery enabled, password protected sharing disabled.
When we press the pc name to scan on the printer it finds and connects to the pc but as soon as we hit save to pc it say' "cant find pc" according to KY support we should not have to press "save to pc" we should just press the "Start" button to scan but nothing happens when we do.

Thanks
0
Comment
Question by:CompTroub
  • 2
  • 2
  • 2
7 Comments
 
LVL 20

Expert Comment

by:wolfcamel
Comment Utility
i have had this with other scanners - from memory it has something to do with keberos security on win 7
0
 

Author Comment

by:CompTroub
Comment Utility
Ok thanks can you elaborate please?
0
 
LVL 20

Expert Comment

by:wolfcamel
Comment Utility
i have had a look at my previous notes and I cant find any specifics,

try turning kerberos off in win 7 as a test..there are a lot of instructions on this on the web..

the crazy things is I know I have had this problem twice over the years - typically scanning to a SMB share on a server..sorry I cant be of more help.
0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 
LVL 91

Expert Comment

by:nobus
Comment Utility
test if you can scan from paint>file>import from scanner
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
oh yes - and verify if the scanner is properly installed in device manager - no errors?
0
 

Accepted Solution

by:
CompTroub earned 0 total points
Comment Utility
Thanks guys it turned out all was working all along the way we set it up but Kyocera support failed to tell us the correct procedure for scanning which we figured out.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now