Kyocera KM-3035 won't scan to Windows 7 desktop pc
Hi,
We've got a KM-3035 office all in one machine which we used to scan to PC using Windows XP. We have replaced the XP desktop with Win7 Pro. Have setup the scan utility as per Kycera instruction but it won't scan no matter what we do. Have called KY support a number of times they are unable to help. Firewall, AV, turned off, sharing enabled, discovery enabled, password protected sharing disabled.
When we press the pc name to scan on the printer it finds and connects to the pc but as soon as we hit save to pc it say' "cant find pc" according to KY support we should not have to press "save to pc" we should just press the "Start" button to scan but nothing happens when we do.
Thanks
We've got a KM-3035 office all in one machine which we used to scan to PC using Windows XP. We have replaced the XP desktop with Win7 Pro. Have setup the scan utility as per Kycera instruction but it won't scan no matter what we do. Have called KY support a number of times they are unable to help. Firewall, AV, turned off, sharing enabled, discovery enabled, password protected sharing disabled.
When we press the pc name to scan on the printer it finds and connects to the pc but as soon as we hit save to pc it say' "cant find pc" according to KY support we should not have to press "save to pc" we should just press the "Start" button to scan but nothing happens when we do.
Thanks
Last Comment
wolfcamel
i have had this with other scanners - from memory it has something to do with keberos security on win 7
ASKER
Ok thanks can you elaborate please?
i have had a look at my previous notes and I cant find any specifics,
try turning kerberos off in win 7 as a test..there are a lot of instructions on this on the web..
the crazy things is I know I have had this problem twice over the years - typically scanning to a SMB share on a server..sorry I cant be of more help.
try turning kerberos off in win 7 as a test..there are a lot of instructions on this on the web..
the crazy things is I know I have had this problem twice over the years - typically scanning to a SMB share on a server..sorry I cant be of more help.
test if you can scan from paint>file>import from scanner
oh yes - and verify if the scanner is properly installed in device manager - no errors?
ASKER CERTIFIED SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Windows 7
Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.
48K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
TRUSTED BY
