troubleshooting Question

Kyocera KM-3035 won't scan to Windows 7 desktop pc

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CompTroubFlag for Afghanistan asked on
Windows 7Printers and Scanners
6 Comments1 Solution3400 ViewsLast Modified:
Hi,
 
We've got a KM-3035 office all in one machine which we used to scan to PC using Windows XP. We have replaced the XP desktop with Win7 Pro. Have setup the scan utility as per Kycera instruction but it won't scan no matter what we do. Have called KY support a number of times they are unable to help. Firewall, AV, turned off, sharing enabled, discovery enabled, password protected sharing disabled.
When we press the pc name to scan on the printer it finds and connects to the pc but as soon as we hit save to pc it say' "cant find pc" according to KY support we should not have to press "save to pc" we should just press the "Start" button to scan but nothing happens when we do.

Thanks
ASKER CERTIFIED SOLUTION
CompTroub

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