Kyocera KM-3035 won't scan to Windows 7 desktop pc

Posted on 2010-09-08
Last Modified: 2012-05-10
We've got a KM-3035 office all in one machine which we used to scan to PC using Windows XP. We have replaced the XP desktop with Win7 Pro. Have setup the scan utility as per Kycera instruction but it won't scan no matter what we do. Have called KY support a number of times they are unable to help. Firewall, AV, turned off, sharing enabled, discovery enabled, password protected sharing disabled.
When we press the pc name to scan on the printer it finds and connects to the pc but as soon as we hit save to pc it say' "cant find pc" according to KY support we should not have to press "save to pc" we should just press the "Start" button to scan but nothing happens when we do.

Question by:CompTroub
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LVL 20

Expert Comment

ID: 33632624
i have had this with other scanners - from memory it has something to do with keberos security on win 7

Author Comment

ID: 33632731
Ok thanks can you elaborate please?
LVL 20

Expert Comment

ID: 33633641
i have had a look at my previous notes and I cant find any specifics,

try turning kerberos off in win 7 as a test..there are a lot of instructions on this on the web..

the crazy things is I know I have had this problem twice over the years - typically scanning to a SMB share on a server..sorry I cant be of more help.
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Expert Comment

ID: 33634059
test if you can scan from paint>file>import from scanner
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Expert Comment

ID: 33634060
oh yes - and verify if the scanner is properly installed in device manager - no errors?

Accepted Solution

CompTroub earned 0 total points
ID: 33634863
Thanks guys it turned out all was working all along the way we set it up but Kyocera support failed to tell us the correct procedure for scanning which we figured out.

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