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  • Status: Solved
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Kyocera KM-3035 won't scan to Windows 7 desktop pc

Hi,
 
We've got a KM-3035 office all in one machine which we used to scan to PC using Windows XP. We have replaced the XP desktop with Win7 Pro. Have setup the scan utility as per Kycera instruction but it won't scan no matter what we do. Have called KY support a number of times they are unable to help. Firewall, AV, turned off, sharing enabled, discovery enabled, password protected sharing disabled.
When we press the pc name to scan on the printer it finds and connects to the pc but as soon as we hit save to pc it say' "cant find pc" according to KY support we should not have to press "save to pc" we should just press the "Start" button to scan but nothing happens when we do.

Thanks
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CompTroub
Asked:
CompTroub
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1 Solution
 
wolfcamelCommented:
i have had this with other scanners - from memory it has something to do with keberos security on win 7
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CompTroubAuthor Commented:
Ok thanks can you elaborate please?
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wolfcamelCommented:
i have had a look at my previous notes and I cant find any specifics,

try turning kerberos off in win 7 as a test..there are a lot of instructions on this on the web..

the crazy things is I know I have had this problem twice over the years - typically scanning to a SMB share on a server..sorry I cant be of more help.
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nobusCommented:
test if you can scan from paint>file>import from scanner
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nobusCommented:
oh yes - and verify if the scanner is properly installed in device manager - no errors?
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CompTroubAuthor Commented:
Thanks guys it turned out all was working all along the way we set it up but Kyocera support failed to tell us the correct procedure for scanning which we figured out.
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