UC560 notification of messages escalation system
Their old system had a text/dial out notification system, and they could chain together notifications. Say a message comes in to the general delivery mailbox after hours... first the on call phone is notified, every 5 minutes for 15 minutes. Then it is escalated with a notification 15 minutes later to a manager (another phone), then if that isn't picked up, another 15 minutes it goes to a mega manager :-). Every 15 minutes thereafter it goes between 1st mgr and mega manager's phone.
So I'm looking to do anything like this, but I have to do it CLI. After working with Cisco the last two days on another issue, we've discovered that the CCA is stripping out some of my config any time I use it.
I can post the config, or parts, whatever is necessary. I need to come up with something that is a workable answer to what they are trying to do.
TIA!!
ASKER
Not sure what you are asking so forgive me if I provide too much info. I set the "no answer" to go to voicemail, and it created a general delivery mailbox of 3099.
I think what you are saying is correct, but it has to orginate a call, monitor for pick up, do another call, and another (to different numbers), etc. etc. There may be a program here I need to purchase to accomplish this...?
Use the http://<ip address of ServiceEngine>
Then use the above procedure to set up cascading notifications...
What version UC500 are you using?
ASKER
Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).
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What is the "general delivery mailbox" that receives voicemails?
My understanding is that> After the caller leaves a voicemail, then the voicemail system has to originate the message notification call. Do you agree or am I missing something?