UC560 notification of messages escalation system
Posted on 2010-09-08
Hello! I need some assistance with my uc560 config. I have a line that comes in for support, and I have set up a call blast group with 4 members in it. I have it set to go to a general delivery mailbox on no answer. I then have created a shared line on those 4 users phones so they can see if a message has been left. Now here comes the tough part.
Their old system had a text/dial out notification system, and they could chain together notifications. Say a message comes in to the general delivery mailbox after hours... first the on call phone is notified, every 5 minutes for 15 minutes. Then it is escalated with a notification 15 minutes later to a manager (another phone), then if that isn't picked up, another 15 minutes it goes to a mega manager :-). Every 15 minutes thereafter it goes between 1st mgr and mega manager's phone.
So I'm looking to do anything like this, but I have to do it CLI. After working with Cisco the last two days on another issue, we've discovered that the CCA is stripping out some of my config any time I use it.
I can post the config, or parts, whatever is necessary. I need to come up with something that is a workable answer to what they are trying to do.