Solved

RE: Windows 7 Event Viewer Error With Microsoft Office Word - Session Ended With A Crash?

Posted on 2010-09-08
7
2,350 Views
Last Modified: 2012-06-22
In Windows 7 Event Viewer I am getting many “Error”. The message that continually repeats is:
ID:0, Application Name: Microsoft Office Word, Application Version: 12.0.6541.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 9 seconds with 0 seconds of active time. This session ended with a crash.
Log Name: Microsoft Office Sessions
Source: Microsoft Office 12 Sessions
Event ID: 7001
Level: Error
User: N/A
OpCode:
Task Category: None
Local ID: 1033

Please help me with a reason and solution to this issue.

Thank you!
0
Comment
Question by:TechnoTroy
  • 3
  • 2
  • 2
7 Comments
 
LVL 6

Expert Comment

by:Caracena
ID: 33633232
Hi TechnoTroy,

The reason seems to be a bogus Microsoft update patch that messed Word 2007. It happened to me too and many many other workstations I usually work with.

Try reisntalling it. Remove from Control Panel > Uninstall Programs, reboot and reinstall the complete Office suite. In my case I did that but installed Office 2010 directly and now I'm the most happy person in the world ;)
0
 
LVL 1

Expert Comment

by:kunalsmilez
ID: 33633234
Is this computer a part of domain or workgroup?
0
 
LVL 6

Expert Comment

by:Caracena
ID: 33633241
@ kunalsmilez:

It doesn't seem to matter. My personal desktop computer is within a workgroup but I've seen the same eror appear in stand-alone and domain workstations all in the same week. All these computers have automatic updates on.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 1

Expert Comment

by:kunalsmilez
ID: 33633271
@ Caracena

Ok. Lets wait and see how technotroy goes with it then. Hopefully it works.

@ Technotroy

You might find this support document helpful as well.
http://support.microsoft.com/kb/278658
0
 

Author Comment

by:TechnoTroy
ID: 33633801
Thank you for your replies.

@ Caracena:

May I ask what bad patch was Windows Update was to cause this Word issue (KB ?)?
Thanks for that Microsoft Support link. I do not see NetBIOS over Tcpip in the listing. I am kinda at a dead end there.
I will go ahead with a second re-install with my Office 2007. I will see what will happen.

& kunalsmilez:

I am NOT in a domain or workgroup. Following Windows 7 install, after I established a connection, a wizard
automatically wanted me to join a HomeGroup (new to Windows 7).
Very recently in Windows 7 Professionals 's Network & Sharing Center -->
Advanced sharing settings, I have turned off network discovery, printer sharing, and turned off the public folder
sharing for both areas Home or Work, and Public (Current Profile)
I have declined this option.
Now, would this cause any possibility of any issues?

I am thinking:
Now I have posted another thread that I am wondering if your questions posted here can be cross referenced to that particular topic. See: ID: 26460566. Now Caracena, you have been there. I am just wondering if this issue of joining a domain or workgroup can prevent the Microsoft SQL Server 2005 Express Edition SP2 & SP3 from installing successfully in Windows 7? What do you think? Please reply. I would think that if I did not join a HomeGroup would make any difference with this issue. I may be wrong.  
0
 
LVL 6

Accepted Solution

by:
Caracena earned 500 total points
ID: 33636158
Nope, I'm quite sure it doesn't have anything to do with it. It really doesn't matter if you are either out or inside a workgroup and what those configurations are set to. Or Home Group for that matter.

I will try and search for the KB update the could have messed up things up. As I said, I simply uninstall and reinstalled (sometimes Office 2007 and sometimes Office 2010) and worked great after that. If it was indeed a faulty update, having it installed before reinstalling will not affect your Word application o it doesn't really matter.

Just remember to fully update next time you format before installing Office again so the faulty KB is already installed into the system (maybe is corrected now? I don't know... ask Microfot :P)
0
 

Author Closing Comment

by:TechnoTroy
ID: 33659396
Your Answer: Reinstall Office 2007 again. No issues since. The Reliablity Monitor on my Windows 7 shows no issues since.

Thanks!
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now