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Outlook 2007 won't open, gray icon

Posted on 2010-09-08
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Last Modified: 2012-05-10
On initial boot of Windows 7 Professional, Outlook 2007 opens normally. It exits normally. Examining hidden icons, I find a gray icon for Outlook with an "X". Then Outlook will start to open, but stops. Going to the control panel, I find an Outlook process in Task Manager. . I kill the process and Outlook then will open normally.
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Question by:PlatteCity
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Expert Comment

by:ken2421
ID: 33633394
remove, clean the registry and then reinstall as Administrator

Good luck,
Ken
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Expert Comment

by:sibisteanu
ID: 33634505
The hidden gray icon appears after you close outlook and will disappear after outlook finish to close the ost/pst file. It is normal if you have large ost/pst file. After you close outlook wait until the gray icon disappear and then try to open outlook again. Do not close outlook process from task manager. It will make “file data check” on the nest opening.
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PlatteCity earned 0 total points
ID: 33643331
Thanxs anyway, guys, but your solutions didn't work. I went to poking around here some more and after quite a while I found some idea that Outlook was not closing properly. The expert directed me to a website that said security software was often the cause. I was testing a new piece of security software. I deleted it and Outlook will now open whenever. I still think I'm not closing properly but it really has no effect.
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