We help IT Professionals succeed at work.

Cant connect entourage to exchange

Last Modified: 2012-05-10
I have a hosted exchange 2007 solution

if i try to connect with my account to an outlook 2010 there is no problem. But if i try to use the same account on a entourage 2008 it comes with this error. username og bad password and somthing about security settings....

What to to?
Watch Question

Can you pls post the exact error message ?


here it is...

more than a username and password error, it looks like a settings issue. are you certain that you are entering the correct security details ? if you can give me the hosted exchange proviuder, i can probably check.


im sorry but i cant do that.

I folloved this guide from the provider:

Configure Entourage 2008 with Exchange

1. Open Entourage
2. Click on ”Entourage”
3. Choose ”Account Settings”
4. Choose ”New” and click on ”Exchange”
5. Type in your e-mail address in the ”Account Setup Assistant” and click on ”Configure Account Manually”
6. Fill in the following information in the”Edit Account” window under the menu ”Account Settings”:
a. Account name:
i. Name your e-mail account (e.g. Harry’s e-mail)
b. Personal information:
i. Name: User’s first name and last name (this is the name that is displayed in the ”From-field” when one sends an e-mail)
ii. E-mail address: User’s e-mail address
c. Authentication:
i. Account-ID: Type in user name (e.g. name.lastname@company.com – NB! Must be the same as is registered in your control panel)
ii. Domain: Leave empty
iii. Password: User’s password Ange användarens lösenord (NB! Must be the same as is registered in your control panel)
d. Server information:
i. Exchange server: ssl.smarthost.se/exchange/
i.e. the above example would be: ssl.smarthost.se/exchange/name.lastname@company.com
ii. Mark ”This DAV service requires a secure connection (SSL)”
If you want to configure public folders you must also complete the following steps:
7. Click on the menu ”Advanced” in the window ”Edit Account” (do steps 1-4 above) and fill in the following information
a. Public Folder Settings:
i. Public folders server: ssl.smarthost.se
8. Finish by clicking on OK

can you double check if you've done this bit

i.  Exchange server: ssl.smarthost.se/exchange/<Account-ID> (or your own ssl address)
(e.g. ssl.smarthost.se/exchange/john.smith@customer.com)
ii.  Mark ”This DAV service requires a secure connection (SSL)”

and this as well

c.  Authentication: Account-ID: user name, same as for the control panel
          ii.  Domain: leave this blank
          iii.  Password:  same as for the control panel


i did that and just checked it again.. still dont work :-(

Also from here http://www.macwindows.com/entourage.html

Pls check with the control panel if your account got disabled and also it mentions a few other things in regards to login keychains

sorry, disabled is not the word - 'locked out'


well the data is correct. i just tryed the OWA no problem and i tryed to setup it up outlook no problem...

Unlock this solution and get a sample of our free trial.
(No credit card required)

Also a few others had to contact the Hosted Exch provider about these and they resolved the issue.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.