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Cant connect entourage to exchange
I have a hosted exchange 2007 solution
if i try to connect with my account to an outlook 2010 there is no problem. But if i try to use the same account on a entourage 2008 it comes with this error. username og bad password and somthing about security settings....
What to to?
if i try to connect with my account to an outlook 2010 there is no problem. But if i try to use the same account on a entourage 2008 it comes with this error. username og bad password and somthing about security settings....
What to to?
Apple SoftwareApple OSExchange
Last Comment
Mkris9
Can you pls post the exact error message ?
ASKER
here it is...
IMG-0765.JPG
IMG-0765.JPG
more than a username and password error, it looks like a settings issue. are you certain that you are entering the correct security details ? if you can give me the hosted exchange proviuder, i can probably check.
ASKER
im sorry but i cant do that.
I folloved this guide from the provider:
Configure Entourage 2008 with Exchange
1. Open Entourage
2. Click on ”Entourage”
3. Choose ”Account Settings”
4. Choose ”New” and click on ”Exchange”
5. Type in your e-mail address in the ”Account Setup Assistant” and click on ”Configure Account Manually”
6. Fill in the following information in the”Edit Account” window under the menu ”Account Settings”:
a. Account name:
i. Name your e-mail account (e.g. Harry’s e-mail)
b. Personal information:
i. Name: User’s first name and last name (this is the name that is displayed in the ”From-field” when one sends an e-mail)
ii. E-mail address: User’s e-mail address
c. Authentication:
i. Account-ID: Type in user name (e.g. name.lastname@company.com – NB! Must be the same as is registered in your control panel)
ii. Domain: Leave empty
iii. Password: User’s password Ange användarens lösenord (NB! Must be the same as is registered in your control panel)
d. Server information:
i. Exchange server: ssl.smarthost.se/exchange/
i.e. the above example would be: ssl.smarthost.se/exchange/
ii. Mark ”This DAV service requires a secure connection (SSL)”
If you want to configure public folders you must also complete the following steps:
7. Click on the menu ”Advanced” in the window ”Edit Account” (do steps 1-4 above) and fill in the following information
a. Public Folder Settings:
i. Public folders server: ssl.smarthost.se
8. Finish by clicking on OK
I folloved this guide from the provider:
Configure Entourage 2008 with Exchange
1. Open Entourage
2. Click on ”Entourage”
3. Choose ”Account Settings”
4. Choose ”New” and click on ”Exchange”
5. Type in your e-mail address in the ”Account Setup Assistant” and click on ”Configure Account Manually”
6. Fill in the following information in the”Edit Account” window under the menu ”Account Settings”:
a. Account name:
i. Name your e-mail account (e.g. Harry’s e-mail)
b. Personal information:
i. Name: User’s first name and last name (this is the name that is displayed in the ”From-field” when one sends an e-mail)
ii. E-mail address: User’s e-mail address
c. Authentication:
i. Account-ID: Type in user name (e.g. name.lastname@company.com – NB! Must be the same as is registered in your control panel)
ii. Domain: Leave empty
iii. Password: User’s password Ange användarens lösenord (NB! Must be the same as is registered in your control panel)
d. Server information:
i. Exchange server: ssl.smarthost.se/exchange/
i.e. the above example would be: ssl.smarthost.se/exchange/
ii. Mark ”This DAV service requires a secure connection (SSL)”
If you want to configure public folders you must also complete the following steps:
7. Click on the menu ”Advanced” in the window ”Edit Account” (do steps 1-4 above) and fill in the following information
a. Public Folder Settings:
i. Public folders server: ssl.smarthost.se
8. Finish by clicking on OK
can you double check if you've done this bit
i. Exchange server: ssl.smarthost.se/exchange/
(e.g. ssl.smarthost.se/exchange/
ii. Mark ”This DAV service requires a secure connection (SSL)”
and this as well
c. Authentication: Account-ID: user name, same as for the control panel
ii. Domain: leave this blank
iii. Password: same as for the control panel
i. Exchange server: ssl.smarthost.se/exchange/
(e.g. ssl.smarthost.se/exchange/
ii. Mark ”This DAV service requires a secure connection (SSL)”
and this as well
c. Authentication: Account-ID: user name, same as for the control panel
ii. Domain: leave this blank
iii. Password: same as for the control panel
ASKER
i did that and just checked it again.. still dont work :-(
Also from here http://www.macwindows.com/entourage.html
Pls check with the control panel if your account got disabled and also it mentions a few other things in regards to login keychains
Pls check with the control panel if your account got disabled and also it mentions a few other things in regards to login keychains
sorry, disabled is not the word - 'locked out'
ASKER
well the data is correct. i just tryed the OWA no problem and i tryed to setup it up outlook no problem...
strange...
strange...
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Also a few others had to contact the Hosted Exch provider about these and they resolved the issue.