Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Cant connect entourage to exchange

Posted on 2010-09-09
Medium Priority
Last Modified: 2012-05-10
I have a hosted exchange 2007 solution

if i try to connect with my account to an outlook 2010 there is no problem. But if i try to use the same account on a entourage 2008 it comes with this error. username og bad password and somthing about security settings....

What to to?
Question by:itoffice
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4

Expert Comment

ID: 33634417
Can you pls post the exact error message ?

Author Comment

ID: 33634458
here it is...

Expert Comment

ID: 33634468
more than a username and password error, it looks like a settings issue. are you certain that you are entering the correct security details ? if you can give me the hosted exchange proviuder, i can probably check.
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.


Author Comment

ID: 33634484
im sorry but i cant do that.

I folloved this guide from the provider:

Configure Entourage 2008 with Exchange

1. Open Entourage
2. Click on ”Entourage”
3. Choose ”Account Settings”
4. Choose ”New” and click on ”Exchange”
5. Type in your e-mail address in the ”Account Setup Assistant” and click on ”Configure Account Manually”
6. Fill in the following information in the”Edit Account” window under the menu ”Account Settings”:
a. Account name:
i. Name your e-mail account (e.g. Harry’s e-mail)
b. Personal information:
i. Name: User’s first name and last name (this is the name that is displayed in the ”From-field” when one sends an e-mail)
ii. E-mail address: User’s e-mail address
c. Authentication:
i. Account-ID: Type in user name (e.g. name.lastname@company.com – NB! Must be the same as is registered in your control panel)
ii. Domain: Leave empty
iii. Password: User’s password Ange användarens lösenord (NB! Must be the same as is registered in your control panel)
d. Server information:
i. Exchange server: ssl.smarthost.se/exchange/
i.e. the above example would be: ssl.smarthost.se/exchange/name.lastname@company.com
ii. Mark ”This DAV service requires a secure connection (SSL)”
If you want to configure public folders you must also complete the following steps:
7. Click on the menu ”Advanced” in the window ”Edit Account” (do steps 1-4 above) and fill in the following information
a. Public Folder Settings:
i. Public folders server: ssl.smarthost.se
8. Finish by clicking on OK

Expert Comment

ID: 33634545
can you double check if you've done this bit

i.  Exchange server: ssl.smarthost.se/exchange/<Account-ID> (or your own ssl address)
(e.g. ssl.smarthost.se/exchange/john.smith@customer.com)
ii.  Mark ”This DAV service requires a secure connection (SSL)”

and this as well

c.  Authentication: Account-ID: user name, same as for the control panel
          ii.  Domain: leave this blank
          iii.  Password:  same as for the control panel

Author Comment

ID: 33634555
i did that and just checked it again.. still dont work :-(


Expert Comment

ID: 33634568
Also from here http://www.macwindows.com/entourage.html

Pls check with the control panel if your account got disabled and also it mentions a few other things in regards to login keychains

Expert Comment

ID: 33634581
sorry, disabled is not the word - 'locked out'

Author Comment

ID: 33634592
well the data is correct. i just tryed the OWA no problem and i tryed to setup it up outlook no problem...


Accepted Solution

Mkris9 earned 2000 total points
ID: 33634594
also found these

Delete the Entourage accounts. ( Blow out all the settings - Reinstall if you must ) and then try setting up a new account. Or try the settings on the same computer, but different user ( Set up a new user account on the Mac and try launching and setting up Entourage on that user to see if that works - this will show us if its a user issue, bad or corrupted preferences, etc )

Expert Comment

ID: 33634604
Also a few others had to contact the Hosted Exch provider about these and they resolved the issue.

Featured Post

Supports up to 4K resolution!

The VS192 2-Port 4K DisplayPort Splitter is perfect for anyone who needs to send one source of DisplayPort high definition video to two or four DisplayPort displays. The VS192 can split and also expand DisplayPort audio/video signal on two or four DisplayPort monitors.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question