Solved

Citrix XenApp 4.5 Color depth restrictions

Posted on 2010-09-09
8
1,913 Views
Last Modified: 2012-05-10
Hello there,

Please let me know when we configure Citrix Published app to High Color 16 bit, will the image in the application gets delivered in high color 16 bit qulaity to Citrix end users?.
My Citrix farm is XenApp4.5 on Windows 2003
Citrix ICA client installed in users PC across the network: CItrix Online Plugin 11.2

According to the developer who has designed the application using MS Access and later converted to SQL, is saying that, CItrix setting of High color 16 bit is not reflected in end user Citrix session, when launcing his application.

I want to know if the issue lies in Citrix or the developer needs to go back and tweak his color settings?

Please help, this is quite urgent.
0
Comment
Question by:goprasad
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
8 Comments
 
LVL 85
ID: 33635945
One quick way to determine this:

Open the Access application on your local workstation. If the images appear correctly there, but NOT when viewed through the Citrix connection, then something is amiss in the Citrix connection. There are several settings in the Citrix client and server which can affect this, but I'm not sure which you should review.

Note also that upsizing to SQL Server should have no effect on this.
0
 
LVL 40

Expert Comment

by:als315
ID: 33636047
Citrix have color settings on both sides (on server and on client). A have no Online plugin, in Citrix Program Neiborhoood you can mark - "Use server settings for color" or set it manually.
Where you choice color depth?
I have tested Access application with client set to "Server settings" and color depth on client was changed when server settings was changed. Tested with Citrix Access Essentials 2 (similar to 4.5 XenApp) on 2003 server
0
 

Author Comment

by:goprasad
ID: 33651078
Hello there,

I have changes the application appearance setting in Access Management console to High Color 16 bit, I am finding that when users launch the application, the background color is degraded and the application is a simple MS Access application.

Why is this happening? Does Citrix not have the ability to display 16 bit high color at the client end?

Please advise.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 40

Expert Comment

by:als315
ID: 33652220
And what settings are on client side? Also 16 bit or "Server settings"? Try to look also to "compressing" settings.
0
 

Author Comment

by:goprasad
ID: 33652223
Client side has 16 bit high color set on the Citrix Online Plug-in 11.2.
0
 
LVL 40

Expert Comment

by:als315
ID: 33652227
I had problems (not with colors) with 11.2 client. Can you try 11.0?
0
 

Accepted Solution

by:
goprasad earned 0 total points
ID: 33658541
I found the solution, I tested varied configuration both on resolution and Color depth in Client/sever end, both on single screen/multi screen, and found the right combination, and also increased the memory limit on the graphics display in Access Management console.

0
 
LVL 85
ID: 33663050
Seems like you have several comments from Experts who suggested you do this (not me, but here: http:a#33636047). We can't actually do this for you, so the best we can do is suggest what you look for.
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s the first day of March, the weather is starting to warm up and the excitement of the upcoming St. Patrick’s Day holiday can be felt throughout the world.
AutoNumbers should increment automatically, without duplicates.  But sometimes something goes wrong, and the next AutoNumber value is a duplicate.  This article shows how to recover from this problem.
What’s inside an Access Desktop Database. Will look at the basic interface, Navigation Pane (Database Container), Tables, Queries, Forms, Report, Macro’s, and VBA code.
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question