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Blackberry not showing Spam messages or messages forwarded by a rule

Posted on 2010-09-09
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Last Modified: 2012-05-10
Running Exchange 2007 and BES 4.1.6.9 and GFI Mailessentials 2010
The folder redirection has been set from the BES server and they can see the folder but not any messages.  They want to be able to access their spam folder if they are away in case valid mails have gone through.  

If move a message to the folder within Outlook or on the Phone then those show but not those that come in to Spam via GFI

I have searched the forums but been unable to find a resolution
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Question by:Compsysuk
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Expert Comment

by:Mkris9
ID: 33635028
blackberry might be losing track of the emails once it 'changes direction'. Can you try and set GFI to tag the messages and deliver it to the inbox for one of the test users - to see if it appears on the user's blackberry ?
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Author Comment

by:Compsysuk
ID: 33635069
Well you can't set GFI to have different settings for a specific user - it would apply for everybody and even if worked would not want to have it like this going forward.

Like I said same thing happens if an Outlook rule is set on a message to move to a folder then that message does not show on the BB so something to do with it bypassing the Inbox I am guessing
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Expert Comment

by:Mkris9
ID: 33635136
is the outlook rule moving the mesage to a subfolder within the mailbox or to a folder in different mailbox ?
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Mkris9 earned 1500 total points
ID: 33635162
also found these

It turned out to be a combination of factors and combining the advice you had given in a couple of posts worked. The Folder Redirection was set but the registry edit of ForceMsgPrepopOnActiviation was not set on the server. We would reactivate his activation but without the registry setting the folders would not sync with the phone. Here is the summary of changes made to get it working:

1. Checked folder redirection and it was enabled
2. Changed registry setting and added ForceMsgPrepopOnActiviation
3. Increased the days to sync from 5 to 14
4. Re-activated the enterprise activation to push messages to the phone

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04713
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Author Comment

by:Compsysuk
ID: 33646805
@MKris9 - I am on site today so will suck it and see
I did see something similar but the syncing does work when moved manually just not when moved prior to the Inbox by the spam, av or rules

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Author Comment

by:Compsysuk
ID: 33699692
Hi All - Here is an update on this issue

It looks like not possible to get messages that don't touch Inbox to go to the BB.  I did what was suggested by Mkris and that does download the last 14 days of mails in those subfolders (but found later that day the folders were empty again which was odd) but nothing further

The workaround I found was you can do a remote search so goto search then choose remote and then the folder and it will pull those down (a little slow) - limited to 100 messages I think and you can file messages to your BB if you wish from within there so am advising them to clear down spam before going on holiday then use this method

Will accept Mkris9 as the solution but this is my findings with regards this
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Author Closing Comment

by:Compsysuk
ID: 33699719
Need this version of Bes or later to do remote search I believe - am accepting this as solution as this is another way could do is to reactivate while they are onholiday and would download the messages to the subfolders.  When testing I did services books and IT policy too
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