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Blackberry not showing Spam messages or messages forwarded by a rule

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Last Modified: 2012-05-10
Running Exchange 2007 and BES 4.1.6.9 and GFI Mailessentials 2010
The folder redirection has been set from the BES server and they can see the folder but not any messages.  They want to be able to access their spam folder if they are away in case valid mails have gone through.  

If move a message to the folder within Outlook or on the Phone then those show but not those that come in to Spam via GFI

I have searched the forums but been unable to find a resolution
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Commented:
blackberry might be losing track of the emails once it 'changes direction'. Can you try and set GFI to tag the messages and deliver it to the inbox for one of the test users - to see if it appears on the user's blackberry ?

Author

Commented:
Well you can't set GFI to have different settings for a specific user - it would apply for everybody and even if worked would not want to have it like this going forward.

Like I said same thing happens if an Outlook rule is set on a message to move to a folder then that message does not show on the BB so something to do with it bypassing the Inbox I am guessing

Commented:
is the outlook rule moving the mesage to a subfolder within the mailbox or to a folder in different mailbox ?
Commented:
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Author

Commented:
@MKris9 - I am on site today so will suck it and see
I did see something similar but the syncing does work when moved manually just not when moved prior to the Inbox by the spam, av or rules

Author

Commented:
Hi All - Here is an update on this issue

It looks like not possible to get messages that don't touch Inbox to go to the BB.  I did what was suggested by Mkris and that does download the last 14 days of mails in those subfolders (but found later that day the folders were empty again which was odd) but nothing further

The workaround I found was you can do a remote search so goto search then choose remote and then the folder and it will pull those down (a little slow) - limited to 100 messages I think and you can file messages to your BB if you wish from within there so am advising them to clear down spam before going on holiday then use this method

Will accept Mkris9 as the solution but this is my findings with regards this

Author

Commented:
Need this version of Bes or later to do remote search I believe - am accepting this as solution as this is another way could do is to reactivate while they are onholiday and would download the messages to the subfolders.  When testing I did services books and IT policy too
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