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Migrated from Word 2003 to Word 2007 and now Word always starts in compatibility mode

We recently migrated from Office 2003 to Office 2007. I have a user who whenever she starts up Word 2007 it defaults to compatibility mode. Save type under save options is set to .docx. I can save a file as .docx but it always defaults to Office 2003 compatibility mode when I start a new document. I tried creating a registry entry under current_user called CompatMode and set it to 0 with no luck. I am running out of ideas.

Thanks for any help.

merkage

It sounds like you could have a corrupt template file. First try deleting normal.dot from the users profile, or you can login as yourself and see if the problem occurs for you. If you both experience the issue, there may be a problem with the install in which I'd say remove (dont repair) everything and reinstall office 2007.

ivh02

ASKER

It doesn't seem to be user profile specific. It doesn't matter who logs in and they all get the same result. Recreating user profile did not work.

merkage

Ok so we know its not a template issue, probably an install/conf issue (unless its happening on multiple machines?). I'm assuming you probably tried detect and repair, but I recommend doing a full uninstall and reinstall instead. In the past I've even gone as far as removing 07, reinstalling 03, removing 03, then installing 07 to resolve an issue like this. Not ideal, but it fixed the problem.

craigajhicks

I would remove Office 2007, run a manual uninstall of Office (link below), and reinstall office 2007.

http://support.microsoft.com/kb/928218

ASKER CERTIFIED SOLUTION

Stacy Brown

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ivh02

ASKER

Thanks finalword. That was it!!!

Stacy Brown

I'm so glad I could help!