Solved

Cannot preview Excel attachments

Posted on 2010-09-09
9
813 Views
Last Modified: 2012-05-10
I have a user who has a problem which has only just developed. The system is Windows Vista with Office 2007 Professional - both the OS and Office are fully up to date with Service Packs and all other updates.

Since earlier this week, when he double-clicks on any Excel attachment in Outlook, he receives an error saing "Microsoft Office Excel Previewer Error"

The only way he can view the attachments is to save them and open them in Excel.

Any ideas please?
0
Comment
Question by:Chris Millard
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 2

Expert Comment

by:sibisteanu
Comment Utility
0
 
LVL 1

Expert Comment

by:clintoj
Comment Utility
When I last saw this it was a few years back and to do with the prefetch area of windows that is called by outlook to know which app to use to open attachments

if excel is not in there or the prefetch entry has become corrupted then you will not be able to open them inside of outlook

I can only assume this system is still in use by MS at present
0
 
LVL 17

Author Comment

by:Chris Millard
Comment Utility
sibisteanu I have seen this MS article already - what concerns me is that the article is nearly 3 years old - surely the issue from this particular KB must have been fixed with an update or service pack!
0
 
LVL 2

Expert Comment

by:sibisteanu
Comment Utility
The problem is with preview of the file in outlook or is an error when you try to open the file with double clicks.
If it is the second – check file associations .
0
Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

 
LVL 5

Accepted Solution

by:
apinet earned 500 total points
Comment Utility
Make sure you have the correct default app to open excel documents.

http://windows.microsoft.com/en-US/windows-vista/Change-which-programs-Windows-uses-by-default

Also clear out your outlook cache.  Find the location in the registry.  HKCU\Software\Microsoft\Office\12.0\Outlook\Security   The key is OutlookSecureTempFolder.  Copy that key information into start search and delete all the items in that folder.
0
 
LVL 17

Author Comment

by:Chris Millard
Comment Utility
I fianlly got to have another look at this yesterday. The problem actually arose from the fact that the folder where Outlook stores its temporary files when double clicking attachments was full!

I deleted all items out of this temporary folder, and since doing so, Excel attachments have opened properly.
0
 
LVL 5

Expert Comment

by:apinet
Comment Utility
RoyBridge I posted to clear the temp folder in my original post.
0
 
LVL 5

Expert Comment

by:apinet
Comment Utility
I originally posted the solution.
0
 
LVL 17

Author Closing Comment

by:Chris Millard
Comment Utility
Sorry - I actually missed your post somehow
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Graphs within dashboards are meant to be dynamic, representing data from a period of time that will change each time the dashboard is updated with new data. Rather than update each graph to point to a different set within a static set of data, t…
This Micro Tutorial demonstrate the bugs in Microsoft Excel for Mac with Pivot Charts.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now