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OWA is unable to complete your request.

Posted on 2010-09-09
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Last Modified: 2012-05-10
Hello,

Tuesday morning I received a call from my manager saying the the Exchange server is not working. Lo and behold I had a dismounted database. It showed a dirty shutdown. Replaying the logs did not do it so I created a dial tone database and procceeded to do the repair. (i did not have a backup...long story)....I'm in the process of defraging the database and it should be operational tomorrow evening.
Webmail is reporting problems in that nobody can see their emails using OWA. The error message is this: (Code)
All was good before the database corruption on 1 storage Group....everyone was able to see their Webmail. After the database corruption nobody is.
Can the database corruption cause this OWA outage? Can they be interrelated somehow? Should I wait until I bring the database online or should I call Microsoft technical support for this?

Much appreciate the help on this.

Tacobell2000
Outlook Web Access is unable to complete your request. If the problem continues, contact technical support for your organization and tell them the following: The Microsoft Exchange Mailbox server is currently handling too many other requests and was unable to handle this request.



Request
Url: https://company:443/owa/default.aspx
User host address: 10.0.0.1

Exception
Exception type: Microsoft.Exchange.Data.Storage.NoMoreConnectionsException
Exception message: Cannot open mailbox /o=company Inc./ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=USERA.

Call stack

Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) 
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry) 
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString) 
Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags) 
Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString) 
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString) 
Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo) 
Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext) 
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext) 
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie) 
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext) 
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext) 
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() 
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionNoMoreConnections
Exception message: MapiExceptionNoMoreConnections: There are no available connections in the connection cache

Call stack

Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) 
Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId) 
Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)

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Question by:Tacobell2000
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2 Comments
 
LVL 8

Accepted Solution

by:
Mkris9 earned 500 total points
ID: 33636896
Will have to wait until the database is online, then restart IIS services c:\iis reset, and should 'ideally' be fine.
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Author Comment

by:Tacobell2000
ID: 33640531
did the iisreset /no force and all is good!

Thanks!!
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