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SBS 2008 + Exchange 2007 Trying to use exchange server to relay mail for MFP's scan to e-mail feature

Posted on 2010-09-09
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Last Modified: 2012-05-10
I am new to Exchange 2007. This is something that has always been simple in the past with Exchange 2003. I would add the ip of the device to the list of "computers" that the exchange server would relay for. I would setup the smtp client/authentication on the MFP and everything worked like a charm. I followed a tutorial on how to configure a device to relay without needing to authenticate for exchange 2007 but it did not work. I do not receive any errors on the MFP but the e-mails are not being delivered to the exchange mailbox.

I've also tried using outside SMTP servers on the MFP but the e-mails are again not being delivered to the exchange mailboxes. I am using the SBS POP connector and I see the e-mail hit the 1and1(E-mail Host) mailbox when I scan to e-mail but when the pop connector fetches the e-mail...it disappears from the 1and1 mailbox but again does not get delivered to the exchange mailbox. When I send to an outside address I do receive the e-mail though. So from the MFP if I send to myname@gmail.com it comes through.

All other e-mail from the outside world appears to be delivered just fine. I'm just not sure what to do at this point. If anyone has any suggestions it would be greatly appreciated.
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Question by:J C
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michael_b_smith earned 500 total points
ID: 33637835
It is likely that you just need to add the relay permission to the Exchange 2007 receive connector. This article tells you how to do exactly that: http://technet.microsoft.com/en-us/library/bb232021(EXCHG.80).aspx
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by:J C
ID: 33637940
Will I still need to authenticate from the MFP after doing this?
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by:michael_b_smith
ID: 33638189
No.
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by:J C
ID: 33638517
The e-mails are still not being delivered to the user's mailbox.
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Author Comment

by:J C
ID: 33638645
Can you think of any reason the message would not be delivered to the exchange mailbox when using an outside smtp server? Why it would hit the 1and1 mailbox but not be delivered to the user's exchange mailbox along with the other e-mail it the pop connector fetches?
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by:michael_b_smith
ID: 33638964
The only thing I can think of is that the attachment type is being filtered by the anti-spam system.

I know this process works... Can you use "test incoming smtp" at www.testexchangeconnectivity.com and verify that THOSE messages get delivered properly?
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Author Comment

by:J C
ID: 33639321
When I ticked Exchange Users within the Permissions tab for the receive connector I created and setup smtp authentication on the MFP, the e-mails started appearing in the users inbox. I also had to set the authentication type to Basic. The MFP is one of Keyocera's legacy devices and there are no options for smtp authentication other than to set the username and password...No authentication types so maybe TLS that was ticked was also giving me grief. It is working now. Thanks for your help.
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Author Closing Comment

by:J C
ID: 33639333
My last post included the additional steps needed to make this work.
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