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Exchange 2010 OAB distribution list missing members - and not able to delete groups.

Posted on 2010-09-09
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Last Modified: 2012-05-10
On our exchange 2010 server our address book is acting a bit strange. for our accounting group only one name will show up when I expand it.  I have checked the distribution group in both active directory and in the ESM and all members are included there.

I have tried running the command update-offlineaddressbook in the shell and then restarted the  microsft exchange file distributution service but the group still does not expand to more than one person.

a couple of things that may help informational wise.

when I run the command "get-addresslist | fl"  it runs with no errors but all entries have:

WhenChanged                  : 10/11/2009 10:03:09 PM
WhenCreated                  : 8/10/2005 1:13:14 PM
WhenChangedUTC               : 10/12/2009 5:03:09 AM
WhenCreatedUTC               : 8/10/2005 8:13:14 PM

which is not good since this is way before exchange was ever installed.

Also when I try and just delete the group and try to recreate it I get the following (not sure if this is related But I see it being a problem in the future).
--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Action 'Remove' could not be performed on object 'accounting'.

accounting
Failed
Error:
Active Directory operation failed on domain.com. This error is not retriable. Additional information: Access is denied.
Active directory response: 00000005: SecErr: DSID-03151CAD, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0


The user has insufficient access rights.

and finally if I just add a new group I can expand it and everything is fine I can add and remove members and things show up as they should but I can't delete the group in EMC.

If I delete accounting in active directory then readd it through active directory or EMC it still only shows one user.  (looking at this user he does not have an accounting@domain.com smtp address)
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Question by:cisco_idiot
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Expert Comment

by:endital1097
ID: 33639533
from the exchange management shell what results do you get when you run
get-distributiongroupmember accounting

if you look at the group in owa, are all the members present
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Author Comment

by:cisco_idiot
ID: 33639552
oh and also have changed this mailbox to a universal group with no change.
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Author Comment

by:cisco_idiot
ID: 33639570
when running get-distributiongroupmember accounting all members show up.

in OWA when I double click on the accounting name it also shows only one member.
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Expert Comment

by:endital1097
ID: 33639627
ok, this means we have two objects with the name accounting

run get-distributiongroup *account* and get-mailbox *account*
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Expert Comment

by:endital1097
ID: 33639642
sorry i should have added

get-distributiongroup *account* | fl name,hid*
get-mailbox *account* | fl name,hid*
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Author Comment

by:cisco_idiot
ID: 33639725
[PS] C:\Windows\system32>get-distributiongroup *account* | fl name,hid*
Name                          : accounting
HiddenFromAddressListsEnabled : False
[PS] C:\Windows\system32>get-mailbox *account* | fl name,hid*
Name                          : uk-accounts
HiddenFromAddressListsEnabled : False

and of course uk-accounts is not associated with accounting at all.
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Accepted Solution

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endital1097 earned 500 total points
ID: 33639979
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Author Comment

by:cisco_idiot
ID: 33640385
Went through the reading and made sure that everything had the ability to read the member list (even changed the hideDLMembership to false instead of <not set>) but still have the same issues.

everything appears to be inherited so it should act the same for everyone but other groups do show up.

after saying that I expanded other dist groups that the missing people are in and they do not show up for them either.  (now to tracking down users properties but any help would still be appreciated.)
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Expert Comment

by:endital1097
ID: 33640495
are those users hidden from the address book
get-mailbox user | fl hid*
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Author Comment

by:cisco_idiot
ID: 33640498
ok easy solution after going through the whole mess. all users had the attibute "Hide from Exchange address lists" in the general tab of the users' properties in EMC. unchecked and it all is good again.

thanks endital for helping me find the way through the maze.
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Author Closing Comment

by:cisco_idiot
ID: 33640503
excellent.
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