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Outlook Web Access and IIS Not Working

Posted on 2010-09-09
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1,303 Views
Last Modified: 2012-05-10
Hello,

I have a Windows 2003 Server running IIS version 6.0. Exchange Server 2007 is running on this machine. At one time Outlook Web Access was working, but it hasn't worked for quite a few months now. I think I messed it up when I tried to install a certificate. I changed settings for the default site and I don't remembe what I changed. Now, I would like to get Outlook Web Access working again, but I am not sure where to begin.

Just now, I believe I took care of my Exchange 2007 certificate issue by following the instructions on this web site: http://exchangeinbox.com/article.aspx?i=114

Now, what can I do to get Outlook Web Access to run on my IIS? If I could, I would love to just delete the default web site and start over. The only reason IIS is on this machine is because Exchange 2007 wanted it. So, it won't bother me at all to delete the default web site and start over.

What is the easiest way to get Outlook Web Access to run again on IIS?

Thanks,
John

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Question by:jhieb
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Accepted Solution

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Busbar earned 500 total points
ID: 33639859
did you try removing OWA and then creating it again.
get-owavirtualdirectory | remove-owavirtualdirectory then create a new one using new-owavirtualdirectory
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Author Comment

by:jhieb
ID: 33639957
Hi busbar,

No, I was not sure how to do that.
i am looking at IIS right now, and there is an owa gear (whatever it is called). Do you want me to delete the entire gear folder? Please clarify the steps for me. I don't want to assume one thing if you meant another. This part is new to me.

Btw, I noticed that I can to to http://localhost/owa and I get an Outlook Web Access prompt. I can log into OWA and it works.

If I go to another machine and enter in http://192.168.1.5/owa I get a warning that the page must be viewed over a secure channel.

if I enter https://192.168.1.5/owa I get a message saying there was a problem with this web site's security certificate. If I press Continue Anyway I get an "Internet Explorer cannot display the web page" error message.

Hopefully, the easiest thing to do is to reset OWA somehow. I want to get it to work so that all computers can access owa. Then, figure out how to not get the blasted https requirement so that people can just log in without a security certificate issue.

Thanks,
John


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LVL 33

Expert Comment

by:Busbar
ID: 33639980
so what is not working exactly, keep in mind that in Exchange 2007/2010 you will have to open OWA over https
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Author Comment

by:jhieb
ID: 33640166

Good question. I would say that OWA is working on the Exchange Server. No other machine can access OWA. If I enter in the url for owa on my workstation e.g. http://192.168.1.5/owa I can get a website security certificate prompt. I can press Continue to this web site but when I do one of two things happen:

* I may get a Internet Explorer cannot display the page message OR
* My browser will continue to try and pretent it is connecting but leave me with a blank page.

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Expert Comment

by:Busbar
ID: 33640412
do you have any proxy or something configured
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Author Comment

by:jhieb
ID: 33640440
No, I do not have a proxy. At one time, I purchased an SSL certificate from GoDaddy and installed it. but, I don't think it was configured correctly. For now, I don't care about having any SSL certificate so that I can get this to work. I went through the steps listed in the URL I posted in my first message. I did not delete the SSL I installed from GoDaddy and don't know how to find out if it is still enabled somewhere. Maybe, this is part of the problem?
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Expert Comment

by:Busbar
ID: 33640493
don't think so.
what are the names included in the certificate
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Author Comment

by:jhieb
ID: 33640525
I don't remember or know how to look. Those were probabaly entered wrong. I tried to put in the machine name in the certificate I believe. It has been awhile since I looked at this. I would rather remove the certificate and go from scratch if I have to; especially if it shouldn't affect the problem I have with OWA.
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Expert Comment

by:Busbar
ID: 33640563
then delete the OWA and create it again,
meanwhile go to mmc and add the certificate snapin and add local computer and look to the personal certificate store you will find the certificate there
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Author Comment

by:jhieb
ID: 33640572
OK. Is this web page correct on the steps I need to take in order to delete OWA and create it again?
http://smtp25.blogspot.com/2009/01/how-to-reset-virtual-directories.html
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Author Comment

by:jhieb
ID: 33640590
By the way, I may have messed up the Default Web Site. Can I delete the and create it easily so that it has whatever OWA requires? I messed with it once and realized that it must be called Default Web Site or OWA didn't like the change.
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Expert Comment

by:Busbar
ID: 33640764
yes follow these steps
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Author Comment

by:jhieb
ID: 33640837
I recreated OWA and I have the same issue. I can open it up just fine on the Exchange Server but I get an Internet Explorer cannot display the page message.
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