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Issues after installing exchange 2010

Posted on 2010-09-09
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Last Modified: 2012-05-10
HI,
I'm currently running exchange server 2003 standard on a windows server 2003 box.

I also have another box with exchange 2010 on windows server 2008R2.

I joined the domain (member server) and installed exchange 2010 without too much trouble.
Added the server to the site, and for a while was able to test/coexist.

A student i had, ran a command (not sure which one) that reset the permissions in AD for these servers.
I re-ran DomainPrep for the exchange 2003 server and all is well with it.
However, I cannot get any domain prep to re-run for 2010.
A DOS window opens and says copying files, then it just goes away.
I need to get the permissions reset and cannot seem to do so.

any suggestions?
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Question by:SeaSenor
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34 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33641309
open a command prompt and run
setup /PrepareAD

the command prompt should stay open and display any errors
make sure the account used has the required permissions
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LVL 8

Author Comment

by:SeaSenor
ID: 33641418
the command prompt opens, but says "copying files" and then give the percent... but then rapidly disappears. I cannot see the error it gives.

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LVL 6

Expert Comment

by:TarekIsmail
ID: 33641453
HI,
please check Prepare Legacy Exchange 2003 Permissions
 http://technet.microsoft.com/en-us/library/aa997914.aspx
it seems you need to run the command again (setup /PrepareLegacyExchangePermissions)
for more details read Prepare Active Directory and Domains
http://technet.microsoft.com/en-us/library/bb125224.aspx
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LVL 32

Expert Comment

by:endital1097
ID: 33641456
c:\exchangesetuplogs should have logs to review for errors
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LVL 8

Author Comment

by:SeaSenor
ID: 33641487
none of the error logs are dated recently.
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LVL 13

Expert Comment

by:George Sas
ID: 33641574
are you running the command on a DC or on the exchange server ?
Is the user logged in an enterprise admin ?
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LVL 8

Author Comment

by:SeaSenor
ID: 33641687
I'm running the command on the 2010 exchange server from the setup disk.
Yes the user is me, logged it. I ran it before during the initial install.
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LVL 6

Expert Comment

by:TarekIsmail
ID: 33641702
from command prompet , go to the exchnage 2010 installtion cd and run setup /pl using a member of the Enterprise Admins group
You must run this command on a computer in the same domain and in the same Active Directory site as the schema master.
You can run this command from any Windows Server 2008 server in the forest
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LVL 13

Expert Comment

by:George Sas
ID: 33641762
There must be a log file updated and the setup /PrepareAD should give you an error , not just disappear in thin air.
Did you run the setup /PrepareAD in a command prompt as suggested ?
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LVL 6

Expert Comment

by:TarekIsmail
ID: 33641803
did you run setup.com/ /PrepareAD or setup.exe/ /PrepareAD?
use setup.com/ /PrepareAD
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LVL 13

Expert Comment

by:George Sas
ID: 33641818
TarekIsmail: :) good point there ... didn't thought of that :)
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LVL 8

Author Comment

by:SeaSenor
ID: 33641833
i have tried both  setup.com and setup.exe


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LVL 13

Expert Comment

by:George Sas
ID: 33641876
you did that from a command prompt and the window just disappears ??
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LVL 13

Expert Comment

by:George Sas
ID: 33641892
Could you please post a copy of the code that appears when you run the command ?
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LVL 8

Author Comment

by:SeaSenor
ID: 33641917
the window closes and i can't see what is showing up.  I've tried hitting pause to stop the window from closing, but i can't catch it.

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LVL 13

Expert Comment

by:George Sas
ID: 33641991
ok.
Can you do it like this :
Go to START.
RUN
Type in : cmd
hit enter
a black window will open (called a command prompt)
(check your DVD driver letter (D: or E: or let's say X:)
on the command prompt type :
X:  
then enter
your prompt will look something like :
X:\
then write :
setup.com/ /PrepareAD
hit enter.

let me know how it went.

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LVL 8

Author Comment

by:SeaSenor
ID: 33642057
(I copied the files to the C: drive in a folder "EXsetupfiles" to make it faster)

its just sitting there like this:

C:\EXsetupfiles\setup.com /PrepareAD
_
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LVL 8

Author Comment

by:SeaSenor
ID: 33642090
If i want to completely remove this server from exchange org/site without affecting my 2003 server, what's the best way to go about it?

as much as I don't want to do this, I may need to.

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LVL 13

Expert Comment

by:George Sas
ID: 33642126
just uninstall it from the setup.
run setup.exe and choose uninstall. If you did not moved any maiboxes on it nor done other changes to your existing exchange you should be fine.
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Expert Comment

by:George Sas
ID: 33642134
Btw , how many users you have on your 2003 environment ?
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Author Comment

by:SeaSenor
ID: 33642254
Just under 200.  

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LVL 28

Expert Comment

by:sunnyc7
ID: 33642775
can you upload the file from here

c:\exchangesetup\exchangesetup.log

setup /prepareAd
or setup /prepareschema should have done it (as endital suggested first and other experts repeated after that..)

There might be something else going on here which we will know from the logs.
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LVL 8

Author Comment

by:SeaSenor
ID: 33646562
hey all
thanks for the suggestions.

here is where it stands:

no matter what i try,  it says copying files, counts the percentage copied, then goes away. It does display a line of text before disappearing, but i cannot read it.
I tried to put the command in a batch file with 'pause' at the end, but it didn't help. The cmd window stayed open, but it didn't list the text i was looking for.
I can read one word before it disappears.  "roles"

the setup logs are all dated to the installation of the initial setup which was working fine.

I tried the /prepare schema also, and it had the exact same results.

ugh i'm tired....
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LVL 28

Expert Comment

by:sunnyc7
ID: 33646569
can you upload the log file from here
c:\exchangesetup\exchangesetup.log


it will be couple of mb's - so you can zip it and then upload.
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LVL 8

Author Comment

by:SeaSenor
ID: 33646607
the setup logs are not being modified.
It doesn't begin the setup process.. it starts copying files and stops.

 
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LVL 28

Expert Comment

by:sunnyc7
ID: 33646682
lets try something more explicit

Create a subfolder called log under this
c:\exchangesetup\

Setup.com /PrepareTopology /LogFolderPath:"c:\exchangesetup\log\"
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LVL 8

Author Comment

by:SeaSenor
ID: 33649853
i booted to safe mode and i finally got to see the error code.

it says: error code 5

(thats after it copies approx. 23% of the files while trying to run setup)

I am logged in as administrator
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LVL 28

Expert Comment

by:sunnyc7
ID: 33649867
SeaSenor where did you get the installer from ?
on a DVD media
or did you download it ?

The setup files are probably corrupted / damanged if they are not running.
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LVL 28

Expert Comment

by:sunnyc7
ID: 33649870
if you downloaded it - can you redownload and try again.
Use some download manager to do it this time.
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LVL 8

Author Comment

by:SeaSenor
ID: 33649937
it is on DVD.

I can run setup.exe from the DVD but all options are grayed out except to add the check to the checkbox for Unified Messaging system.

i really think this is permissions related.

isn't error code 5 an access denied error?

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LVL 13

Expert Comment

by:George Sas
ID: 33650064
and you are logging on the DOMAIN and not as a local user ?
Do you have any kind of events in the eventlogs ?

Are they marked as installed and grayed out or just grayed out ?
exchange1.png
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LVL 13

Expert Comment

by:George Sas
ID: 33650093
Try and run it from a command prompt :
Setup.com /mode:Uninstall
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Accepted Solution

by:
SeaSenor earned 0 total points
ID: 33655428
ok..
first issue i found was my profile wasn't functioning properly. It logged me in with a temp profile, so i went to regedit through administrator, deleted mine, and recreated.
Next,
after it created me a new profile, the event viewer started showing some of the permissions issues.
so I added the server into the groups, and it is up and running.
Still can't run setup.com /prepareAD though.

Also, i tried to delete one of 3 databases i have, and it says i don't have permissions. It lists me as administrator right there on the same page though.

progress, but not completion.
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LVL 5

Expert Comment

by:murli30
ID: 33656128

Whats the permission error your getting are you able to create mailbox or is it given permission error also
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