Solved

Background Image on Cisco 7971G

Posted on 2010-09-09
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Last Modified: 2012-06-27
I have a Cisco 7971G phone here running on Call Manager 7.1.5 system.  I would like to use our company logo as the background image and would like if someone could tell me how I can accomplish this task.  
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Question by:mfehrmann
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Expert Comment

by:morganmce
ID: 33641579
This article gives a good description of the process - one part that's easy to miss however is that once you have uploaded the relevant images and edited the List.xml file, you will need to restart the TFTP service on the server

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975G_7971g-ge_7970g_7965g_7945g/7_1_2/english/administration/guide/7970cst.pdf
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by:mfehrmann
ID: 33686744
I guess I was looking for something a bit more descriptive.  I just use IE to access all my Call Manager stuff, I don't see a place where I can view the files on the TFTP server, or a place to upload images or anything.  I know I need to get at this List.xml file, but have no idea how to do it using the IE Interface to the Call manager.  If you could provide any extra insight that woudl be greatly appreciated.

Thanks!
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Accepted Solution

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morganmce earned 500 total points
ID: 33687203
I put together a quick document on roughly what the steps are - if you have any problems, feel free to come back to me!
Background-images.pdf
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Author Comment

by:mfehrmann
ID: 33687248
Wow, thanks!  I'll give this a try tomorrow morning when I get in the office and report back.

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by:mfehrmann
ID: 33691738
OK, i'm guessing I need to download some kind of TFTP client?  
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Expert Comment

by:morganmce
ID: 33692443
Not necessarily - are you running Windows XP or a differentOS? (In XP there is a built in TFTP client)
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by:mfehrmann
ID: 33692481
Ah, I will just try an XP machine, I am running Win 7 Pro 64-bit
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by:mfehrmann
ID: 33693528
I get a file not found on server error.  
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Expert Comment

by:morganmce
ID: 33693610
Actually sorry - for the 7971 the directory is different - try the following - hopefully that will work

tftp x.x.x.x get Desktops/320x212x12/list.xml
(where x.x.x.x is the IP address of your CallManager server)
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Author Comment

by:mfehrmann
ID: 33694670
Same error.  My phone is a CP-7971G-GE
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Expert Comment

by:morganmce
ID: 33696071
Ok, I don't have one of those phones to compare. Within Cisco Unified OS Administration -> Software Upgrades -> TFTP file management, search for List.xml - that should tell you where the file is located.

What version of Call Manager are you running?
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Author Comment

by:mfehrmann
ID: 33696091
That is the first thing I tried to do before posting back on here asking how to get to it.  When I did a search for list.xml it doesn't show there is one.  I am running Call Manager System version: 7.1.5.10000-12
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Expert Comment

by:morganmce
ID: 33696140
It's a bit annoying, but the search is case sensitive - did you try List.xml as well?  (Or even just search for File name contains "ist.xml" - on mine it's List.xml anyway.

Version is pretty much the same as what I'm running - I implemented this back when it was v6 though.
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Author Comment

by:mfehrmann
ID: 33696232
Found it!  I will have to mess with it more Monday.   Desktops/640x480x24

Thanks!
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Expert Comment

by:morganmce
ID: 33696300
Great! Best of luck with it - let me know how you get on!
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Author Comment

by:mfehrmann
ID: 33725143
FINALLY, I got it.  I found the List.xml in that 640x480x24 folder, but when I uploaded the images and List.xml there it didn't work.  So I went back to your original pdf you made for me, and uploaded the List.xml, and 2 images to the 320x212x12 folder and bang, they all starting working.  I actually have a huge list of options now.  I'm guessing the List.xml file just needed to be uploaded into that 320x212x12 folder in the first place.  

Thanks for Everything.  Now off to posting my next question as to how to customize the softkey layout of these phones :)
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Expert Comment

by:morganmce
ID: 33726940
Great, glad it's all working for you now! I better start on the step by step for the soft-key documentation so..! ;-)
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Author Comment

by:mfehrmann
ID: 33727151
Ha, yep, I'll paste the link here when I have time to post the question.  Thanks for all the help.  
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Expert Comment

by:morganmce
ID: 33729879
Cheers - answer posted!
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