Background Image on Cisco 7971G

This article gives a good description of the process - one part that's easy to miss however is that once you have uploaded the relevant images and edited the List.xml file, you will need to restart the TFTP service on the server

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975G_7971g-ge_7970g_7965g_7945g/7_1_2/english/administration/guide/7970cst.pdf

I guess I was looking for something a bit more descriptive.  I just use IE to access all my Call Manager stuff, I don't see a place where I can view the files on the TFTP server, or a place to upload images or anything.  I know I need to get at this List.xml file, but have no idea how to do it using the IE Interface to the Call manager.  If you could provide any extra insight that woudl be greatly appreciated.

Thanks!

Wow, thanks!  I'll give this a try tomorrow morning when I get in the office and report back.

OK, i'm guessing I need to download some kind of TFTP client?  

Not necessarily - are you running Windows XP or a differentOS? (In XP there is a built in TFTP client)

Ah, I will just try an XP machine, I am running Win 7 Pro 64-bit

I get a file not found on server error.  

Actually sorry - for the 7971 the directory is different - try the following - hopefully that will work

tftp x.x.x.x get Desktops/320x212x12/list.xml
(where x.x.x.x is the IP address of your CallManager server)

Same error.  My phone is a CP-7971G-GE

Ok, I don't have one of those phones to compare. Within Cisco Unified OS Administration -> Software Upgrades -> TFTP file management, search for List.xml - that should tell you where the file is located.

What version of Call Manager are you running?

That is the first thing I tried to do before posting back on here asking how to get to it.  When I did a search for list.xml it doesn't show there is one.  I am running Call Manager System version: 7.1.5.10000-12

It's a bit annoying, but the search is case sensitive - did you try List.xml as well?  (Or even just search for File name contains "ist.xml" - on mine it's List.xml anyway.

Version is pretty much the same as what I'm running - I implemented this back when it was v6 though.

Found it!  I will have to mess with it more Monday.   Desktops/640x480x24

Thanks!

Great! Best of luck with it - let me know how you get on!

FINALLY, I got it.  I found the List.xml in that 640x480x24 folder, but when I uploaded the images and List.xml there it didn't work.  So I went back to your original pdf you made for me, and uploaded the List.xml, and 2 images to the 320x212x12 folder and bang, they all starting working.  I actually have a huge list of options now.  I'm guessing the List.xml file just needed to be uploaded into that 320x212x12 folder in the first place.  

Thanks for Everything.  Now off to posting my next question as to how to customize the softkey layout of these phones :)

Great, glad it's all working for you now! I better start on the step by step for the soft-key documentation so..! ;-)

Ha, yep, I'll paste the link here when I have time to post the question.  Thanks for all the help.  

There ya go

https://www.experts-exchange.com/questions/26489494/Cisco-7971G-Softkey-Template-Setup.html

Cheers - answer posted!