BES Express - Deleted user, now that user is not available to recreate account

Posted on 2010-09-09
Last Modified: 2012-05-10
Hello,  I have a single user with a blackberry Torch.  I installed BESX on his Exchange 2007 server.  That went fine.  I added his user account into BESX and created an activation password.  The user tried to activate from his phone and it kept saying it could not connect, but he was getting the Blackberry email in his Outlook.  So I deleted his account from BESX, but when I tried to recreate it, it does not show up in BESX as an available user.  I tried restarting the server, but that didnt help.
Question by:seanrhudy
  • 3
  • 2
LVL 28

Expert Comment

ID: 33641846
First question:
a) Can you check if the user purchased a BIS or BES plan from the cellphone company.
b) Can you try creating a different name - but connect to the same mailbox ?

post back your queries please.

Author Comment

ID: 33641870
He does have a BES plan.  How do I create a different username?  When I click on Add new user it gives me a list of all my exchange users on the server.
LVL 28

Accepted Solution

sunnyc7 earned 250 total points
ID: 33641904
ok that may not work.


Download this

Ms SQL server management studio
Login to besmgmt sql database
Select the table dbo.UserConfig
open the table and delete the entry for that user.

Try creating the user again.
LVL 28

Expert Comment

ID: 33642398
this worked ?

Author Comment

ID: 33642530
Yes it did.

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question