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BES Express - Deleted user, now that user is not available to recreate account

Posted on 2010-09-09
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Last Modified: 2012-05-10
Hello,  I have a single user with a blackberry Torch.  I installed BESX on his Exchange 2007 server.  That went fine.  I added his user account into BESX and created an activation password.  The user tried to activate from his phone and it kept saying it could not connect, but he was getting the Blackberry email in his Outlook.  So I deleted his account from BESX, but when I tried to recreate it, it does not show up in BESX as an available user.  I tried restarting the server, but that didnt help.
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Question by:Sean Rhudy
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Expert Comment

by:sunnyc7
ID: 33641846
First question:
a) Can you check if the user purchased a BIS or BES plan from the cellphone company.
b) Can you try creating a different name - but connect to the same mailbox ?

post back your queries please.
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Author Comment

by:Sean Rhudy
ID: 33641870
He does have a BES plan.  How do I create a different username?  When I click on Add new user it gives me a list of all my exchange users on the server.
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sunnyc7 earned 1000 total points
ID: 33641904
ok that may not work.

alt.plan

Download this
http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796

Ms SQL server management studio
Login to besmgmt sql database
Select the table dbo.UserConfig
open the table and delete the entry for that user.

Try creating the user again.
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Expert Comment

by:sunnyc7
ID: 33642398
this worked ?
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Author Comment

by:Sean Rhudy
ID: 33642530
Yes it did.
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