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BES Express - Deleted user, now that user is not available to recreate account

Hello,  I have a single user with a blackberry Torch.  I installed BESX on his Exchange 2007 server.  That went fine.  I added his user account into BESX and created an activation password.  The user tried to activate from his phone and it kept saying it could not connect, but he was getting the Blackberry email in his Outlook.  So I deleted his account from BESX, but when I tried to recreate it, it does not show up in BESX as an available user.  I tried restarting the server, but that didnt help.
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Sean Rhudy
Asked:
Sean Rhudy
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1 Solution
 
sunnyc7Commented:
First question:
a) Can you check if the user purchased a BIS or BES plan from the cellphone company.
b) Can you try creating a different name - but connect to the same mailbox ?

post back your queries please.
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Sean RhudyPresidentAuthor Commented:
He does have a BES plan.  How do I create a different username?  When I click on Add new user it gives me a list of all my exchange users on the server.
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sunnyc7Commented:
ok that may not work.

alt.plan

Download this
http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796

Ms SQL server management studio
Login to besmgmt sql database
Select the table dbo.UserConfig
open the table and delete the entry for that user.

Try creating the user again.
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sunnyc7Commented:
this worked ?
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Sean RhudyPresidentAuthor Commented:
Yes it did.
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