Solved

BES Express - Deleted user, now that user is not available to recreate account

Posted on 2010-09-09
5
771 Views
Last Modified: 2012-05-10
Hello,  I have a single user with a blackberry Torch.  I installed BESX on his Exchange 2007 server.  That went fine.  I added his user account into BESX and created an activation password.  The user tried to activate from his phone and it kept saying it could not connect, but he was getting the Blackberry email in his Outlook.  So I deleted his account from BESX, but when I tried to recreate it, it does not show up in BESX as an available user.  I tried restarting the server, but that didnt help.
0
Comment
Question by:seanrhudy
  • 3
  • 2
5 Comments
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33641846
First question:
a) Can you check if the user purchased a BIS or BES plan from the cellphone company.
b) Can you try creating a different name - but connect to the same mailbox ?

post back your queries please.
0
 

Author Comment

by:seanrhudy
ID: 33641870
He does have a BES plan.  How do I create a different username?  When I click on Add new user it gives me a list of all my exchange users on the server.
0
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 250 total points
ID: 33641904
ok that may not work.

alt.plan

Download this
http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796

Ms SQL server management studio
Login to besmgmt sql database
Select the table dbo.UserConfig
open the table and delete the entry for that user.

Try creating the user again.
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33642398
this worked ?
0
 

Author Comment

by:seanrhudy
ID: 33642530
Yes it did.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now