Go Premium for a chance to win a PS4. Enter to Win


BES Express - Deleted user, now that user is not available to recreate account

Posted on 2010-09-09
Medium Priority
Last Modified: 2012-05-10
Hello,  I have a single user with a blackberry Torch.  I installed BESX on his Exchange 2007 server.  That went fine.  I added his user account into BESX and created an activation password.  The user tried to activate from his phone and it kept saying it could not connect, but he was getting the Blackberry email in his Outlook.  So I deleted his account from BESX, but when I tried to recreate it, it does not show up in BESX as an available user.  I tried restarting the server, but that didnt help.
Question by:Sean Rhudy
  • 3
  • 2
LVL 28

Expert Comment

ID: 33641846
First question:
a) Can you check if the user purchased a BIS or BES plan from the cellphone company.
b) Can you try creating a different name - but connect to the same mailbox ?

post back your queries please.

Author Comment

by:Sean Rhudy
ID: 33641870
He does have a BES plan.  How do I create a different username?  When I click on Add new user it gives me a list of all my exchange users on the server.
LVL 28

Accepted Solution

sunnyc7 earned 1000 total points
ID: 33641904
ok that may not work.


Download this

Ms SQL server management studio
Login to besmgmt sql database
Select the table dbo.UserConfig
open the table and delete the entry for that user.

Try creating the user again.
LVL 28

Expert Comment

ID: 33642398
this worked ?

Author Comment

by:Sean Rhudy
ID: 33642530
Yes it did.

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question