Problem with Quickbooks POS receipt printer delay.
Posted on 2010-09-09
I am a technician trapped in a restaurant in Chicago. The problem is that they use Quickbooks Point of Sale 9 for multi-stores and they're having problems with one of their registers (PCs) delaying printing during busy times. I have looked at all PC and network issues and everything seems to be OK (no related Windows errors and no problem using the network during delays.) I'll describe the setup as well as I can.
They have three PCs that act as registers. Two are in the front and one is in their food prep area in back. All PCs are newish and run Windows 7 Business 32-bit. Windows and Quickbooks are up to date on updates and drivers. They use Citizen CTS310A thermal printers. The PCs are attached to the printers by USB and to each other over a network. The PC that's having the problem is also the QB server.
The problem PC prints to the back area printer with no problem until it gets just a little busy. Then suddenly it seems not to print. Then 30-40 minutes later all the receipts print out at once. Normally during this time the other register prints out with no problem One more thing: the PC with the problem also has problems with controlling the drawer whenever there's a problem with the printer. Again, the PC works and connects to the Internet and other PCs when the problem arises.
Intuit support sucks. I do have a question on their forum but I've come to rely on the expertise at EE. So do I need to reinstall QB. This is not a fun prospect because this is the server and the configuration may turn out to be a nightmare. Or can I replace the QB internal print spooler? (By the way, I tried changing out the Citizen driver and also went into print properties and told it to print directly to the printer.) If it's the internal print spooler, then why is the drawer not working?
Any ideas??? Thanks for any help.