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You do not have permission to send to this recipient - Send As

Posted on 2010-09-09
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Last Modified: 2012-05-10
Hi, I have 1 user that can send his own email, but I also added 2 other users mailboxes to his Outlook.  I delegated each to the first user.  I went into mailbox rights and and gave full mailbox access.  I also went to the security tab and grandted send as.  I also tried taking off the send as permission, but same result.  They also have the send on behalf permission.  The second user works fine, but if I try to send as user 3, I get the above error.
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Question by:seanrhudy
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Expert Comment

by:gcolquhoun
ID: 33642441
Since you applied the settings on exchange have you restarted (or ran a gpupdate) on the users machine? Just to ensure the permissions have applied properly. You shouldn't need the send as permission unless you want it to show that they are sending on behalf of as opposed to sending from.
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Expert Comment

by:sunnyc7
ID: 33642459
run this from exchange shell

Add-ADPermission -Identity "Ellen Adams" -User TedBrem -AccessRights extendedright -ExtendedRights "send as"

This will grant send as rights to TedBrem for Ellen Adams mailbox.
http://technet.microsoft.com/en-us/library/bb124403(v=EXCHG.80).aspx

repeat it for the other mailbox.
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Author Comment

by:seanrhudy
ID: 33642520
Yes, I've restarted the PC as well.

This is Exchange 2003.
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Author Comment

by:seanrhudy
ID: 33642556
Mail is coming in for the same account into the correct mailbox, but when I use that users email address in the from field to send an email, that's when I get the error.  The other user is setup the same way, and everything works.
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Expert Comment

by:sunnyc7
ID: 33642726
Oops. Will post back
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Expert Comment

by:sunnyc7
ID: 33642766
open aduc from exchange server 2003.
Go to View > Advanced
Go to appropriate container and then right click on the user for which you want to grant send as permissions.
go to security tab
click add

add the name of the user who will be "sending as"
scroll down to the bottom - check send as
click close.

repeat this for the second user too.

test it by logging in as the user - and FROM address as the other one.

thanks
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Author Comment

by:seanrhudy
ID: 33642812
That's already been done.
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Expert Comment

by:sunnyc7
ID: 33642844
if that is done, then restart information store service and try again. it should work.

it maybe related to this.

start > run > regedit
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
Value name: Mailbox Cache Age Limit

default value is 15 mins, you can lower it to 5

After you change the registry, you need to restart info. store service for this to take effect

see this kb too.
http://support.microsoft.com/?kbid=327378

Try restarting the info. store and see if it works. It should.
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Author Comment

by:seanrhudy
ID: 33642947
Did that, same result.
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Expert Comment

by:sunnyc7
ID: 33643004
ok this is weird.
Let me come up with some powershell thing to test this. will post back tomorrow.
It's late here..
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Author Comment

by:seanrhudy
ID: 33643014
Ok, When I type the email address in the from field, it fails.  But If I click FROM and choose the mailbox from the GAL, then it works fine....how do I fix it so the user can just type the email address.
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Accepted Solution

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sunnyc7 earned 250 total points
ID: 33643027
maybe its taking the entries from some nk2 files or so.

try this

start typing the email address - and when the auto-complete drop down pops - select it and press delete.

then try it just with the email address - email@domain.com
--
I think the settings kicked in after the restart.
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Expert Comment

by:sunnyc7
ID: 33643068
thanks for the points sean
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