Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Help with PDF and citrix printer passthough

Posted on 2010-09-09
Medium Priority
Last Modified: 2012-06-27
Hi Everyone,
I am having an issue with 2 hp thin clients. When they open and print a pdf locally to the xerox docu-center c3000 printer it works fine, however, when they open the same pdf within citrix environment it leave the last couple pages blank.
I have changed drivers from PCL 6 to PS with no change. I have also tried to change how the printer spools locally with no success.
I am able to print perfectly from a workstation in the same environment which leads me to believe it is an issue with the thin clients.
Any recommendations will be appreciated.
Question by:joestramandinoli
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4

Expert Comment

ID: 33644327
Hi joestramandinoli
When you say "I am able to print perfectly from a workstation in the same environment ", do you mean you login into Citrix on that workstation, and print ok?  Does you account have administrator privilege?
 I would suggest you try a latest printer driver first.
LVL 19

Expert Comment

ID: 33645206
1. Is the driver available on the CItrix server? (Xerox document)
2. If not, what is the current driver being used in Citrix, in absence of Xerox document driver
3. Did you check with Citrix UPD?
I do understand that you're able to print fine on one of the local workstation. But did you check the same with the user? If users face same problem on that workstation, then please check the drivers first.

Author Comment

ID: 33655267
Thanks for the responses.

mk1997 - I am able to print perfectly in the citrix environment on the workstation using the same printer with the same drivers.

basraj - we have not installed the printer driver on the server as yet. we are just using the citrix universal driver which is what all the workstations and thin clients are using. as mentioned above, the workstations have no problems but the thin clients do.

So in essence, all the computers when logged into citrix use the upd but pass through to the same local printer with the same drivers.

The thin clients are windows xp embedded and the workstations are xp


Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.


Author Comment

ID: 33659582
Seems like the problem is fixed.


Accepted Solution

joestramandinoli earned 0 total points
ID: 33659587
I just changed the local printer on the thin client to print direct to printer instead of spool first.

Author Comment

ID: 33659590

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop 7.6 Citrix Policies Audio
In this video, we show how to perform Bates Numbering/Stamping of PDF documents using Power PDF Advanced, the newest product from the Document Imaging division of Nuance Communications. There are two editions of Power PDF — Standard and Advanced. Th…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question