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Help with PDF and citrix printer passthough

Posted on 2010-09-09
6
1,097 Views
Last Modified: 2012-06-27
Hi Everyone,
I am having an issue with 2 hp thin clients. When they open and print a pdf locally to the xerox docu-center c3000 printer it works fine, however, when they open the same pdf within citrix environment it leave the last couple pages blank.
I have changed drivers from PCL 6 to PS with no change. I have also tried to change how the printer spools locally with no success.
I am able to print perfectly from a workstation in the same environment which leads me to believe it is an issue with the thin clients.
Any recommendations will be appreciated.
Thanks
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Comment
Question by:joestramandinoli
  • 4
6 Comments
 

Expert Comment

by:mk1997
ID: 33644327
Hi joestramandinoli
When you say "I am able to print perfectly from a workstation in the same environment ", do you mean you login into Citrix on that workstation, and print ok?  Does you account have administrator privilege?
 I would suggest you try a latest printer driver first.
 
cheers,
 
Mark
 
 
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LVL 19

Expert Comment

by:basraj
ID: 33645206
1. Is the driver available on the CItrix server? (Xerox document)
2. If not, what is the current driver being used in Citrix, in absence of Xerox document driver
3. Did you check with Citrix UPD?
I do understand that you're able to print fine on one of the local workstation. But did you check the same with the user? If users face same problem on that workstation, then please check the drivers first.
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Author Comment

by:joestramandinoli
ID: 33655267
Thanks for the responses.

mk1997 - I am able to print perfectly in the citrix environment on the workstation using the same printer with the same drivers.

basraj - we have not installed the printer driver on the server as yet. we are just using the citrix universal driver which is what all the workstations and thin clients are using. as mentioned above, the workstations have no problems but the thin clients do.

So in essence, all the computers when logged into citrix use the upd but pass through to the same local printer with the same drivers.

The thin clients are windows xp embedded and the workstations are xp

Thanks

Joe
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Author Comment

by:joestramandinoli
ID: 33659582
Seems like the problem is fixed.

Joe
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Accepted Solution

by:
joestramandinoli earned 0 total points
ID: 33659587
I just changed the local printer on the thin client to print direct to printer instead of spool first.
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Author Comment

by:joestramandinoli
ID: 33659590
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