Solved

Help with PDF and citrix printer passthough

Posted on 2010-09-09
6
1,099 Views
Last Modified: 2012-06-27
Hi Everyone,
I am having an issue with 2 hp thin clients. When they open and print a pdf locally to the xerox docu-center c3000 printer it works fine, however, when they open the same pdf within citrix environment it leave the last couple pages blank.
I have changed drivers from PCL 6 to PS with no change. I have also tried to change how the printer spools locally with no success.
I am able to print perfectly from a workstation in the same environment which leads me to believe it is an issue with the thin clients.
Any recommendations will be appreciated.
Thanks
0
Comment
Question by:joestramandinoli
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
6 Comments
 

Expert Comment

by:mk1997
ID: 33644327
Hi joestramandinoli
When you say "I am able to print perfectly from a workstation in the same environment ", do you mean you login into Citrix on that workstation, and print ok?  Does you account have administrator privilege?
 I would suggest you try a latest printer driver first.
 
cheers,
 
Mark
 
 
0
 
LVL 19

Expert Comment

by:basraj
ID: 33645206
1. Is the driver available on the CItrix server? (Xerox document)
2. If not, what is the current driver being used in Citrix, in absence of Xerox document driver
3. Did you check with Citrix UPD?
I do understand that you're able to print fine on one of the local workstation. But did you check the same with the user? If users face same problem on that workstation, then please check the drivers first.
0
 

Author Comment

by:joestramandinoli
ID: 33655267
Thanks for the responses.

mk1997 - I am able to print perfectly in the citrix environment on the workstation using the same printer with the same drivers.

basraj - we have not installed the printer driver on the server as yet. we are just using the citrix universal driver which is what all the workstations and thin clients are using. as mentioned above, the workstations have no problems but the thin clients do.

So in essence, all the computers when logged into citrix use the upd but pass through to the same local printer with the same drivers.

The thin clients are windows xp embedded and the workstations are xp

Thanks

Joe
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:joestramandinoli
ID: 33659582
Seems like the problem is fixed.

Joe
0
 

Accepted Solution

by:
joestramandinoli earned 0 total points
ID: 33659587
I just changed the local printer on the thin client to print direct to printer instead of spool first.
0
 

Author Comment

by:joestramandinoli
ID: 33659590
--
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix policies are the most efficient method to configure and tune XenDesktop environments, allowing organizations to control connection, security and bandwidth settings based on various combinations of users, devices or connection types.  Citrix …
If your vDisk VHD file gets deleted from the image store accidentally or on purpose, you won't be able to remove the vDisk from the PVS console. There is a known workaround that is solid.
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question