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Blackberry Enterprise Server is unavailable

Posted on 2010-09-09
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Last Modified: 2012-05-10
Hi, I am trying to setup a single user on Blackberry Enterprise Server Express.  The user enters his email and activation password but it says the server is unavailable and keeps retrying.  The user does get the email in his Outlook that BESX is supposed to read.

I ran the handheldcleanup.exe -u

I ran IEMSTest.exe and got a few errors
CDO COM exception IDispatch error #1285
The microsoft Exchange server computer is unavailable.
EWS Calendar Find Request Failed

Everything else passes
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Question by:seanrhudy
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by:oztrodamus
ID: 33643320
What install documentation did you use to guide you through the installation process?
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Expert Comment

by:dj0rbit
ID: 33643324
is this on a personal blackberry. If he's on a personal blackberry, make sure he has the enterprise plan.
If he's set on the correct plan, check ad to make sure he's in the correct AD group for BES.
also set the activation password to something simple like: "qa" without quotes. It could be the user inputting the activation pw wrong or his email incorrectly

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Author Comment

by:seanrhudy
ID: 33643373
What AD group does he need to be in?

He does have a BES plan.
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by:dj0rbit
ID: 33643389
Do you have a Blackberry user groups? I would check another ad account who has a blackberry and just mimic the configuration on ad and bes. If that doesn't work, as a last step try removing his bes account, wait 30minute, then readd account in bes and retry activation.
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Author Comment

by:seanrhudy
ID: 33643392
He's the only user using BESX, do I need to add him to a certain AD group?
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Expert Comment

by:dj0rbit
ID: 33643419
i think it's  a  problem with the BES Setup. Have you installed CDO/MAPI: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&DisplayLang=en

try installing the above link.
Are you the BES administrator?
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Expert Comment

by:CarlosSouzaJr
ID: 33643453
Install the BB desktop manager, connect the bb of the user, and do the activation by bb desktop Manager.
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Author Comment

by:seanrhudy
ID: 33643462
install it on the exchange server?
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by:dj0rbit
ID: 33643518
what exchange server are you on?
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Author Comment

by:seanrhudy
ID: 33643548
2007 SP3
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by:dj0rbit
ID: 33643584
Sorry i'm not to familiar with Exchange and Bes setup. That was done by my Exchange and BES administrator. I don't want to guide you into a route that might take down your exchange server. Do you have a BES and exchange admin that you can consult with?
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by:oztrodamus
ID: 33643645
You cannot install BES out of the box and expect it to work. There is a fair amout of configuration that must be done to integrate BES into your Exchange environment. I gather from the CDO errors you received while testing you still need to install the CDO 1.2.1 objects as indicated by dj0rbit, on your BES server.

You should review the BES Installation guide if you don't already have documentation of your own.

http://docs.blackberry.com/en/admin/deliverables/18778/index.jsp?name=Installation+and+Configuration+Guide+-+BlackBerry+Enterprise+Server+Express+for+Microsoft+Exchange5.0.2&language=English&userType=2&category=BlackBerry+Enterprise+Server+Express+for+Microsoft+Exchange&subCategory=
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Author Comment

by:seanrhudy
ID: 33645939
CDO 1.2.1 is a requirement before you can install BESX.  That's installed.
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Expert Comment

by:duffman76
ID: 33645947
The bes should be installed with a bes service account that has rights to

1. Send as
2. Receive as
3. Administer Information Store

It also should be an Exchange-View-Only Admin in Exchange

Also, you will want to make sure that you have the proper firewall ports open for TCP port 3101 outbound.  
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Author Comment

by:seanrhudy
ID: 33646007
Well, the other option is to just get it to connect using the Exchange option on the blackberry.  It just will not connect.
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by:TechHammer
ID: 33646055
BES is a straight forward set up.  You may need a license for the user.  BES has very good customer support.
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Author Comment

by:seanrhudy
ID: 33647192
Ok, it looks like I didn't create a user with the right privledges, so I uninstalled BESX, and created the user, and am now reinstalling everything.  I'll post back.
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Expert Comment

by:CarlosSouzaJr
ID: 33649181
You can install on workstation if you want. But you need set the outlook profile with the informatin of user to do the activation.
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Accepted Solution

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seanrhudy earned 0 total points
ID: 33658915
Ok, I reinstalled BES Express but created the BesAdmin user account with the appropiate permissions this time.  I had a really hard time after that.  When I tried to assign the device to the user, it kept saying that it could not get the settings from the device.  I completely deleted the user, restarted the server, recreated the user, and now it's working great.
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Author Closing Comment

by:seanrhudy
ID: 34224589
This was the only solution
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