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HP Photosmart C4380 - Wireless - Quit Printing

Posted on 2010-09-09
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Last Modified: 2013-12-15
I have a customer running Windows Vista on a Sony laptop.  They have a HP Photosmart C4380 printer that was working fine up until a couple of days ago; then it started giving an error on printing.  They have a Netgear WGR614v9 (not my choice) router.

When I do a network configuration on the printer, it shows no IP Address - I have tried to reset the modem/router but same thing.  I have seen other tips on the Net about setting it up as a regular printer and doing a bunch of things with the MAC Address but just thinking there is something else that could be done???
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Question by:Daren Anderson, MSIS
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Expert Comment

by:Paul Sauvé
ID: 33643348
You may have to reinstall the printer as a network printer.
You can always check for printer problems by connecting it to one computer first to be sure it is working properly.
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Author Comment

by:Daren Anderson, MSIS
ID: 33643402
Was going to connect it to the computer direct and make sure that worked.  When I tried to install the printer; it didnt recognize it at all.
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Paul Sauvé earned 500 total points
ID: 33648879
I have not installed HP, but I have installed both Lexmark and Brother wireless printers on my home network.

You must have the installation discs for a network installation. And, the installation is done with a USB connection to one of the computers in the network.



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Author Comment

by:Daren Anderson, MSIS
ID: 33766436
The printer does work if connected directly so going over there again to see if we can figure out what is going on....
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Author Closing Comment

by:Daren Anderson, MSIS
ID: 33775215
Reinstalled printer with new drivers works great
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