Solved

HP Photosmart C4380 - Wireless - Quit Printing

Posted on 2010-09-09
5
696 Views
Last Modified: 2013-12-15
I have a customer running Windows Vista on a Sony laptop.  They have a HP Photosmart C4380 printer that was working fine up until a couple of days ago; then it started giving an error on printing.  They have a Netgear WGR614v9 (not my choice) router.

When I do a network configuration on the printer, it shows no IP Address - I have tried to reset the modem/router but same thing.  I have seen other tips on the Net about setting it up as a regular printer and doing a bunch of things with the MAC Address but just thinking there is something else that could be done???
0
Comment
Question by:Daren Anderson, MSIS
  • 3
  • 2
5 Comments
 
LVL 31

Expert Comment

by:Paul Sauvé
ID: 33643348
You may have to reinstall the printer as a network printer.
You can always check for printer problems by connecting it to one computer first to be sure it is working properly.
0
 

Author Comment

by:Daren Anderson, MSIS
ID: 33643402
Was going to connect it to the computer direct and make sure that worked.  When I tried to install the printer; it didnt recognize it at all.
0
 
LVL 31

Accepted Solution

by:
Paul Sauvé earned 500 total points
ID: 33648879
I have not installed HP, but I have installed both Lexmark and Brother wireless printers on my home network.

You must have the installation discs for a network installation. And, the installation is done with a USB connection to one of the computers in the network.



0
 

Author Comment

by:Daren Anderson, MSIS
ID: 33766436
The printer does work if connected directly so going over there again to see if we can figure out what is going on....
0
 

Author Closing Comment

by:Daren Anderson, MSIS
ID: 33775215
Reinstalled printer with new drivers works great
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With the purchase of CloudCommand by Comcast customers are left in a bind as subscriptions expire and render the AP's disabled. The following will explain how to flash your Ubiquiti AP's with CloudCommand firmware back to Ubiquiti firmware. HOWTO…
This article is a step by step guide on how to create a basic PTP link using Ubiquiti airOS devices. This guide can be used on the following Ubiquiti AirMAX devices. Nanostation, Bullets, AirBridge, Nanobeam, NanoBridge to name a few. Please review …
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question