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Exchange 2010 console not working after failed SP1 Upgrade

Posted on 2010-09-10
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Last Modified: 2012-05-10
We tried to install SP1 on our Exchange 2010 server yesterday, and it hung on the Hub Transport upgrade. We rebooted, tried again and the same. We thought Groupshield might be the issue, so removed it and tried again. Still the same. As it stands, The Exchange Management Console is inaccessible, stating initialization failed. Powershell also cannot connect to the server.

We can still send and receive email fine, but OWA is not functioning, so we also don't have activesync.

The event log is full of ASP.Net errors, event ID 1310 stating

Exception message: Could not load file or assembly 'Microsoft.Exchange.Security, Version=14.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. (C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Autodiscover\web.config line 855)

Replacing this file with one from a working system has no effect.

Any ideas would be very much appreciated!

Leanne
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Question by:tisl
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21 Comments
 
LVL 49

Assisted Solution

by:Akhater
Akhater earned 400 total points
ID: 33644629
Honestly at this point I would do one of 2 things

1. since you said it is still working fine I would create a new server and move everything to it

2. give PSS a call

I'm afraid that attempting to manipulate the server more would break what is (still) running

good luck
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Expert Comment

by:boxerenterprises
ID: 33644665
My advice would be to disable all exchange services and restore all exchange program files and the system state from backup
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Expert Comment

by:sagiamar
ID: 33644707
try to run the installation by right click and "run as administrator"
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Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

 

Author Comment

by:tisl
ID: 33644717
Thanks Akhater, I'm actually in the process of setting up a server to do just that, as I was thinking along the same lines. We have also 5 calls to Micosoft which we haven't used, so I think I'll give them a call.

I hadn't actually considered doing a restore, so I may give that a try if all else fails.

I'll post the solution on here, if it turns out there is one, in case anyone else has this issue.
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LVL 8

Expert Comment

by:Mkris9
ID: 33644786
Pls check if IIS server stopped listening on port 80 for internal websites. If yes, add the server name and the server FQDN to the bindings for port 80. EMC & OWA should start working.

Also exchange 2010 SP1 has been creating a lot of issues. please go through http://msexchangeteam.com/archive/2010/09/01/456094.aspx and comments where a few and its solutions have been listed.
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Author Comment

by:tisl
ID: 33644833
Thanks for the link, I'll take a look. I checked IIS and it was still listening on port 80.
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by:sunnyc7
ID: 33645483
Will second the IIS check for port 80
and check these too

a) www.testexchangeconnectivity.com/
Test for Outlook autodiscover

b) Go here
C:\Program Files\Microsoft\Exchange Server\V14\bin
open
exBPA.exe

Run a health scan on your exchange installation.
Export the report as HTML
Copy paste the errors here.

thanks
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Author Comment

by:tisl
ID: 33645566
These are critical issues
Critical Issues 10/09/2010 13:08:35
Page 1
(7 items)
 
The Offline Address Book Site Public Folder Store Was DeletedOrganization: First Organization The public folder store where offline address book 'OAB' is hosted has been deleted. Current public folder store: 'domainname.net/Configuration/Deleted Objects/Public Folder Database DEL:05c68d26-0bca-408f-a77e-13fe980e8f64'.
 
Site folder server deleted Admin Group: Exchange Administrative Group (FYDIBOHF23SPDLT) The site-wide public folder database for administrative group 'Exchange Administrative Group (FYDIBOHF23SPDLT)' has been deleted. Current public folder store: 'CN=Public Folder Database\0ADEL:05c68d26-0bca-408f-a77e-13fe980e8f64,CN=Deleted Objects,CN=Configuration,DC=domainname,DC=net'.
 
'ClientAccessRole' not configuredServer: MAILSERVER 'ClientAccessRole' is not configured on server 'servername' Please run setup again.
'HubTransportRole' configured partiallyServer: MAILSERVER 'HubTransportRole' is partially configured on server 'servername'. Either setup is configuring it right now or setup failed while configuring it. Please rerun the setup if isn't being run.
'HubTransportRole' not configuredServer: MAILSERVER 'HubTransportRole' is not configured on server 'servername'. Please run setup again.
'MailboxRole' not configuredServer: MAILSERVER 'MailboxRole' is not configured on server 'servername'. Please run setup again.
A NTFS.sys update is available to prevent the Exchange server from hangingServer: MAILSERVER An updated version of the NTFS.sys driver is available for server servername. Updating to the new version will prevent the Exchange server from experiencing a known deadlock issue. For more information, see Microsoft Knowledge Base Article 974646 (http://go.microsoft.com/fwlink/?linkid=3052&kbid=974646). Current installed version: 6.0.6002.18005.
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Expert Comment

by:sunnyc7
ID: 33645579
your exchange 2010 SP1 didnt install properly and that explains

c:\exchangesetup\exchangesetup.log

Please upload it.
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Author Comment

by:tisl
ID: 33645605
Yes, the upgrade to SP1 kept crashing out. I've attached the log. It's pretty long!
ExchangeSetup.zip
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Assisted Solution

by:sunnyc7
sunnyc7 earned 400 total points
ID: 33645785
tisl
lot of these things are starting to make sense after going through the log.
the set-up installed some of the roles / services partially.

Can you run these cmdlets from exchange shell.

get-organizationconfig
test-setuphealth

Also to be clear:
a) Windows install 4.5 is installed
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en

b) Any of the services disabled ?

c) when was the last time you did a restart.

Calling PSS is a good idea, as you are in the middle of a SP1 upgrade and some parts got installed and others didnt.
The log will help you in figuring this out.

tisle2010.txt
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Author Comment

by:tisl
ID: 33645849
Microsoft are currently dialled in to our server taking a look, so I'll report back...
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LVL 28

Expert Comment

by:sunnyc7
ID: 33645864
keep the extracted log file for reference.

I am not sure if these 2 cmdlets are working / giving appropriate responses.

get-organizationconfig
test-setuphealth

Please update when you are free


thanks
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Author Comment

by:tisl
ID: 33648241
Been on the phone with Microsoft all this time, but still no further forward. They're calling me back again on Monday.
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Accepted Solution

by:
tisl earned 0 total points
ID: 33779916
Just thought I'd post an update before I close this question. We spent several days on the phone to Microsoft, and didn't really get anywhere, so we are reinstalling our domain today. Microsoft told us that removing and re-adding Exchange from our existing server, would not resolve the issue, and when we installed Exchange on a different server, it wouldn't talk to our existing server, so re-doing our domain was the only option open to us really. Despite all the hours on the phone, and all the diagnostics, it was never determined why our Service Pack failed half way through, and there didn't seem to be any way of getting it to complete. One of those things I guess!
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LVL 49

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by:Akhater
ID: 33779937
wow... bad luck sorry to hear that
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LVL 28

Expert Comment

by:sunnyc7
ID: 33779949
that's a really hairy mess @
Surprising @ MSFT didnt help you on this.
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LVL 28

Expert Comment

by:sunnyc7
ID: 33779969
akhater @ have you faced something like this earlier @ failure to install service pack leads to domain reinstall ?
 
I haven't
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Author Comment

by:tisl
ID: 33779985
We spent hours on the phone to them, with them dialled in, but they were unable to resolve it. They did offer us more help, but we just didn't feel they would ever be able to resolve it, so we took the decision to wipe our servers. We're an IT company, so don't really have any non-techie end users to worry about, so it's not too much of a problem.
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Expert Comment

by:Akhater
ID: 33779998
no never and I don't see why another server wouldn't "talk" to the current one since email flow is still working
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Author Comment

by:tisl
ID: 33780057
The reason they wouldn't talk is because Powershell wasn't working properly. The whole thing was a mess, and it was VERY satisfying to wipe the whole thing!
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